Payroll Specialist

Job role

⁠About Us

Job Overview

Roles And Responsibilities

• Develop and maintain an in-depth understanding of the peopleHum HRMS payroll system to provide expert advisory and consultancy services to our clients.
• Assist clients with onboarding and implementation of our payroll software, including data migration, configuration, and training.
• Join client calls to address queries and doubts related to the payroll system, offering real-time solutions and ensuring a positive client experience.
• Collaborate with internal teams, including Product Development and Technical Support, to escalate and resolve complex client issues as needed.
• Keep clients informed of product updates, new features, and best practices to optimize their use of our payroll software.
• Proactively identify opportunities to improve client satisfaction, streamline processes, and enhance the overall customer experience.
• Maintain accurate records of client interactions, issues, and resolutions in our CRM system.
• Stay informed of changes in payroll laws, regulations, and industry trends, and communicate relevant updates to clients as needed.
  

⁠Qualification

• Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred
• 6+ years of hands-on experience in payroll processing or customer support roles.
• Proficiency in payroll software/systems (e.g., ADP, Paychex, Workday) and Microsoft Office suite.
• Strong understanding of payroll regulations, tax laws, and compliance requirements.
• Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and effectively to clients.
• Exceptional problem-solving skills and ability to think critically to resolve complex issues.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Previous experience in a customer success or client-facing role preferred.
  

Benefits

• Competitive salary.
• Professional development opportunities.
  

• Payroll
• Analytical skills
• Compliance
• HRMS
• Communication skills
• Problem Solving
• Excel Proficiency
• Customer Success