Job
Description
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. Why we're hiring: This role is responsible for managing the quality delivery of payroll operations via our 3rd party ADP Managed Services provider in India, ensuring compliance with Indian payroll regulations, and driving continuous improvement in payroll processes and systems. The role acts as a key liaison between India Operating Companies (OpCos), ADP, and the WPP Shared Services Center (SSC). What you'll be doing: Manage the quality delivery of payroll operations via 3rd party ADP Managed Services (including payroll processing, tax filing, reporting, and employee inquiries). Track ADP payroll SLAs and KPIs (monthly) to ensure compliance with contract, such as on-time payroll delivery, accuracy rates, and resolution times for employee inquiries. Address missed SLAs to ensure ADP action plans are implemented and monitored. Act as an escalation point for OpCos for ADP Service Quality concerns. Assist ADP in prioritizing critical service requests, when needed. Participate in ADP hosted India Payroll Quality Business Reviews, representing all India OpCos. Manage key India OpCo Relationships relative to Payroll Services, ensuring clear communication and responsiveness. Partner with WPP SSC on Payroll Processing design enhancements to improve efficiency and accuracy. Identify opportunities for automation or the introduction of AI tools to incorporate into Payroll Processing and Operations, focusing on areas such as data validation and report generation. Ensure ADP maintains compliance with all applicable Indian payroll laws and regulations. Support internal and external payroll audits. Manage the continuous evolution of the ADP GlobalView (GV) Product and Services: Run the India Payroll Steering Committee (IPSC) where key ADP product enhancements or increased scope of services are discussed and prioritized. Track ADP GV product roadmap to proactively identify future enhancements for WPP and assess their potential impact. Act as a key liaison with WPP OpCos and the Payroll SSC to ensure that any required consultant takes place ahead of any changes are accepted India Payroll SME: Act as a key contact for other WPP initiatives with dependence to Payroll Operations (e.g., Workday (WD) implementation, Global Delivery Center (GDC) initiatives). Review design decisions and identify payroll impacts. Participate in Data or HR Hierarchy design sessions to ensure quality data flows related to employee demographics, compensation, and organizational structure. What you'll need: Deep understanding of Indian payroll regulations, tax laws, and statutory requirements. (10 years of experience, minimum) Experience with ADP GlobalView payroll systems, HRIS systems (Workday), and reporting tools. Strong communication, relationship management, problem-solving, and negotiation skills. Project management experience. Strong analytical and critical thinking skills. Core Competencies: Presence & Influence: Demonstrated ability to command respect and credibility with stakeholders (both internal and external, including ADP leadership). Effectively communicates complex payroll-related information in a clear and concise manner to diverse audiences. Comfortable presenting to and influencing decision-making within the India Payroll Steering Committee and other key forums. Consensus Building: Proven ability to facilitate discussions and build consensus among diverse stakeholders with potentially conflicting priorities (e.g., OpCos, WPP SSC, ADP). Skilled at identifying common ground and negotiating mutually agreeable solutions to payroll-related challenges. Able to effectively manage disagreements and drive towards collaborative outcomes. Leading Matrix Teams: Experience working effectively in a matrixed organization, collaborating with individuals across different departments and reporting lines. Ability to influence and motivate team members without direct reporting authority. Demonstrated ability to build strong working relationships with colleagues in various locations and functions. Strategic Mindset: Ability to think strategically about the future of payroll operations in India, aligning with WPP's overall business objectives. Proactively identifies opportunities to improve payroll efficiency, reduce costs, and enhance the employee experience. Understands the broader implications of payroll decisions and their impact on other areas of the business. Anticipation and Management of Risks: Proactively identifies potential risks to payroll operations (e.g., regulatory changes, system outages, data security breaches). Develops and implements mitigation strategies to minimize the impact of potential risks. Demonstrates a strong understanding of payroll compliance requirements and ensures adherence to all applicable regulations. Experience in developing and executing business continuity plans for payroll. Additional Skills: Strong communication (written and verbal), interpersonal, and presentation skills. Excellent problem-solving and analytical skills. Project management experience, including the ability to manage multiple projects simultaneously. Strong organizational and time management skills. Who you are: You're open : We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working. You're optimistic : We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people – We promote a culture of people that do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. Please read our Privacy Notice (https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment) for more information on how we process the information you provide. Show more Show less
