Job
Description
This role is responsible for managing the quality delivery of payroll operations via our 3rd party ADP Managed Services provider in India, ensuring compliance with Indian payroll regulations, and driving continuous improvement in payroll processes and systems. The role acts as a key liaison between India Operating Companies (OpCos), ADP, and the WPP Shared Services Center (SSC). What youll be doing: Manage the quality delivery of payroll operations via 3rd party ADP Managed Services (including payroll processing, tax filing, reporting, and employee inquiries). Track ADP payroll SLAs and KPIs (monthly) to ensure compliance with contract, such as on-time payroll delivery, accuracy rates, and resolution times for employee inquiries. Address missed SLAs to ensure ADP action plans are implemented and monitored. Act as an escalation point for OpCos for ADP Service Quality concerns. Assist ADP in prioritizing critical service requests, when needed. Participate in ADP hosted India Payroll Quality Business Reviews, representing all India OpCos. Manage key India OpCo Relationships relative to Payroll Services, ensuring clear communication and responsiveness. Partner with WPP SSC on Payroll Processing design enhancements to improve efficiency and accuracy. Identify opportunities for automation or the introduction of AI tools to incorporate into Payroll Processing and Operations, focusing on areas such as data validation and report generation. Ensure ADP maintains compliance with all applicable Indian payroll laws and regulations. Support internal and external payroll audits. Manage the continuous evolution of the ADP GlobalView (GV) Product and Services: Run the India Payroll Steering Committee (IPSC) where key ADP product enhancements or increased scope of services are discussed and prioritized. Track ADP GV product roadmap to proactively identify future enhancements for WPP and assess their potential impact. Act as a key liaison with WPP OpCos and the Payroll SSC to ensure that any required consultant takes place ahead of any changes are accepted India Payroll SME: Act as a key contact for other WPP initiatives with dependence to Payroll Operations (e.g., Workday (WD) implementation, Global Delivery Center (GDC) initiatives). Review design decisions and identify payroll impacts. Participate in Data or HR Hierarchy design sessions to ensure quality data flows related to employee demographics, compensation, and organizational structure. What youll need: Deep understanding of Indian payroll regulations, tax laws, and statutory requirements. (10 years of experience, minimum) Experience with ADP GlobalView payroll systems, HRIS systems (Workday), and reporting tools. Strong communication, relationship management, problem-solving, and negotiation skills. Project management experience. Strong analytical and critical thinking skills. Core Competencies: Presence & Influence: Demonstrated ability to command respect and credibility with stakeholders (both internal and external, including ADP leadership). Effectively communicates complex payroll-related information in a clear and concise manner to diverse audiences. Comfortable presenting to and influencing decision-making within the India Payroll Steering Committee and other key forums. Consensus Building: Proven ability to facilitate discussions and build consensus among diverse stakeholders with potentially conflicting priorities (e.g., OpCos, WPP SSC, ADP). Skilled at identifying common ground and negotiating mutually agreeable solutions to payroll-related challenges. Able to effectively manage disagreements and drive towards collaborative outcomes. Leading Matrix Teams: Experience working effectively in a matrixed organization, collaborating with individuals across different departments and reporting lines. Ability to influence and motivate team members without direct reporting authority. Demonstrated ability to build strong working relationships with colleagues in various locations and functions. Strategic Mindset: Ability to think strategically about the future of payroll operations in India, aligning with WPPs overall business objectives. Proactively identifies opportunities to improve payroll efficiency, reduce costs, and enhance the employee experience. Understands the broader implications of payroll decisions and their impact on other areas of the business. Anticipation and Management of Risks: Proactively identifies potential risks to payroll operations (e.g., regulatory changes, system outages, data security breaches). Develops and implements mitigation strategies to minimize the impact of potential risks. Demonstrates a strong understanding of payroll compliance requirements and ensures adherence to all applicable regulations. Experience in developing and executing business continuity plans for payroll. Additional Skills: Strong communication (written and verbal), interpersonal, and presentation skills. Excellent problem-solving and analytical skills. Project management experience, including the ability to manage multiple projects simultaneously. Strong organizational and time management skills.
