16 Patient Engagement Jobs

The Service Quality and CRM Manager will be responsible for overseeing daily operations at a retail healthcare center specializing in dermatology and aesthetics. Your role will involve driving operational excellence, maintaining high service quality standards, and enhancing patient engagement to ensure a seamless, patient-centric experience. Additionally, you will support the clinic's brand visibility through basic marketing and outreach initiatives. In terms of Service Excellence & Operations, you will oversee non-clinical operations to ensure efficient, high-quality service delivery. It will be your responsibility to lead, train, and motivate staff to maintain a welcoming and professional environment. Handling patient concerns with empathy and prompt follow-up, monitoring patient flow, coordinating with clinical teams, and tracking patient satisfaction to drive continuous service improvements will also be part of your role. Regarding Patient Acquisition & Customer Relationship Management (CRM), you will be tasked with driving patient acquisition strategies through local outreach, referrals, and promotional activities. Building and maintaining strong patient relationships to ensure repeat visits and long-term loyalty will be essential. Proactively engaging with patients through follow-ups, reminders, and personalized communication while utilizing a patient database/CRM system to track interactions, preferences, and feedback for targeted service and marketing initiatives will also fall under your responsibilities. For Marketing & Brand Support, you will educate patients on treatments, packages, and promotions to increase awareness and conversions. Supporting basic marketing efforts, collaborating with marketing teams, and implementing in-clinic promotions, events, and brand visibility initiatives will be crucial for the clinic's growth. As for Qualifications & Experience, you should be a Graduate/Postgraduate in Healthcare with 3-5 years of experience in customer service or patient-facing roles. Fluency in Tamil and English is essential, along with strong communication, team management, and problem-solving skills. Candidates with experience in retail healthcare centers will be preferred. Your Performance Expectations will include achieving high patient satisfaction and engagement, effective communication, issue resolution, and positive representation of the clinic brand. In terms of Compensation & Benefits, you can expect an attractive salary with incentives tied to service quality and satisfaction metrics, along with opportunities for career growth in operations and patient experience management.,

As a Senior Associate, Healthcare Systems Implementation Consultant at RSM, you will be an integral part of our National Healthcare Consulting practice, contributing to the seamless integration of leading healthcare IT applications throughout the systems implementation life cycle. Your responsibilities will encompass defining customer requirements, system configuration, testing, training, and providing go-live support. Additionally, you will play a vital role in strategic IT projects like IT systems assessments, software selections, and roadmap development, all while collaborating with a diverse project team. At RSM, our team of professionals in the National Healthcare consulting practice possesses extensive knowledge of the Healthcare industry, covering areas such as financial analysis, revenue cycle management, regulatory reporting, HIPAA privacy, security, and Healthcare IT. Your role will require a fundamental understanding of the consulting cycle process within the healthcare domain, enabling you to contribute significantly to the development of our healthcare practice by actively engaging with clients, developing proposals, and presenting solutions. Key responsibilities include implementing leading packaged software solutions tailored to healthcare business and management processes, regulatory requirements, and other business needs. You will work with industry-specific solutions such as Epic, Cerner, and Solventum (3M), deploying innovative strategies and validating proposed future states to align with project objectives. Furthermore, you will collaborate closely with clients to configure, test, and validate software applications, contribute to IT systems assessments and software selection projects, and provide training to client personnel on new processes/systems. Travel may be required, including international trips to support system implementation efforts. The basic qualifications for this role include a Bachelor's degree in Computer Science, Health Information Management, or a related field, along with a minimum of four years" experience in systems implementation projects and assessments. Direct experience with software implementation in a healthcare setting, prior consulting experience, and familiarity with leading electronic health records systems such as Epic and Cerner are essential. Additional experience with Clinical Coding, Clinical Documentation, Patient Engagement, and CRM solutions would be advantageous. At RSM, we value our employees and offer a competitive benefits and compensation package, as well as flexibility in work schedules to help you balance personal and professional commitments. We are committed to providing equal opportunities and reasonable accommodations for individuals with disabilities throughout the recruitment process and employment/partnership. If you require accommodation to participate in the recruiting process, please contact us at careers@rsmus.com. Learn more about our total rewards and explore career opportunities at https://rsmus.com/careers/india.html.,

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. Youll find an environment that inspires and empowers you to thrive both personally and professionally. Theres no one like you and thats why theres nowhere like RSM. Senior Associate, Healthcare Systems Implementation Consultant RSM&aposs National Healthcare Consulting practice is hiring for a Healthcare Systems Implementation Consultant who will participate in all aspects of the systems implementation life cycle related to the integration of leading healthcare IT applications. This work will include defining customer requirements, system configuration, testing, training, and go-live support. In addition, this role will support strategic IT projects such as IT systems assessments, software selections, and roadmap development. The Consultant will be part of a multi-disciplined project team and will work collaboratively with both fellow consulting and client team members. As a member of the RSM&aposs National Healthcare consulting practice, you will join professionals with a broad knowledge of the Healthcare industry including financial analysis and revenue cycle management, regulatory reporting and compliance, HIPAA privacy, security, and Healthcare IT. The Healthcare Systems Implementation Consultant will also have a basic understanding of the consulting cycle process within the healthcare industry. As a key contributor, he/she will support the building of a world-class healthcare practice through listening to client needs, proposal development and presentation of solutions. Responsibilities Implement leading packaged software solutions that have been developed to accommodate healthcare business and management processes, regulatory requirements, and other business needs such as Epic, Cerner, and Solventum (3M) solutions. Deploy innovative healthcare industry-specific solutions Assess current state workflow and work with the implementation team to validate proposed future state fits with overall project objectives Identify, assess, and solve complex business integration problems where analysis of situations or data requires an in-depth evaluation of variable factors Work interactively with clients and client team members to configure, test, and validate the software application environment Contribute to IT systems assessments and software selection projects Train client personnel on new processes/systems Travel as needed. Travel will be limited initially but may increase and include international travel to support system implementation efforts Basic Qualifications Bachelor&aposs degree in Computer Science, Health Information Management, or a similar program. Minimum of four years' experience with systems implementation projects and assessments. Direct experience with the implementation of software in a healthcare setting Prior consulting experience Experience with leading electronic health records systems (e.g. Epic, Cerner) Experience with Clinical Coding, and Clinical Documentation (e.g. Solventum (3M) 360 Encompass) is a plus Experience with Patient Engagement and CRM solutions is a plus At RSM, we offer a competitive benefits and compensation package for all our people.?We offer flexibility in your schedule, empowering you to balance lifes demands, while also maintaining your ability to serve clients.?Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [HIDDEN TEXT]. Show more Show less

The Branding Manager plays a crucial role in developing, implementing, and managing brand strategies to establish the hospital as a trusted, patient-focused, and innovative healthcare provider. This involves crafting consistent brand messaging across various channels, enhancing brand visibility, and fortifying the hospital's reputation among patients, healthcare professionals, and the general public. Responsibilities: - Develop and execute long-term brand strategies that align with the hospital's mission and objectives. - Create brand guidelines to maintain uniformity in all internal and external communications. - Plan and execute marketing campaigns to promote hospital services, specialties, events, and health awareness initiatives. - Collaborate with creative teams, agencies, and internal departments to produce high-quality marketing materials. - Manage the hospital's online presence, including the website, social media platforms, and digital advertising. - Work with the digital team to boost engagement, acquire patients, and foster community building. - Supervise public relations activities to ensure favorable media coverage and timely responses to issues. - Monitor online reviews, patient feedback, and brand perception to address any negative sentiments effectively. - Develop initiatives to enhance patient experience and establish emotional connections with the brand. - Support branding efforts for hospital-led events, community outreach programs, and CSR activities. - Conduct regular brand audits, competitive benchmarking, and patient perception studies to refine brand positioning and marketing strategies. Key Skills and Qualifications: - Bachelor's/Master's degree in Marketing, Branding, Mass Communication, or a related field. - At least 5 years of relevant experience in branding/marketing, preferably in healthcare/hospitality/FMCG. - Strong grasp of hospital operations, patient engagement, and healthcare market trends. - Excellent communication, storytelling, and content creation abilities. - Proficiency in digital marketing tools, branding software, and social media management. - Capability to lead cross-functional teams and collaborate with external agencies effectively. - Possess a creative, analytical, and patient-centric mindset to drive brand success.,

You will be joining a leading regenerative medicine and orthopedic clinic under Movva Healthcare, committed to providing non-surgical, stem-cell-based treatments for sports injuries, arthritis, and chronic joint conditions. Our focus is on integrating advanced regenerative therapies with individualized care to assist patients in achieving peak performance. As a Hospital Marketing Manager, you will play a pivotal role in spearheading the marketing and outreach strategies for our orthopedic and sports medicine services. Your responsibilities will include developing and executing strategic marketing plans in line with the clinic's growth objectives, promoting key services to targeted patient segments, and managing digital marketing campaigns across various platforms such as Google Ads, SEO, social media, and YouTube. Building strong referral relationships with orthopedic surgeons, physiotherapists, and sports clubs will be crucial, along with organizing patient education programs, wellness camps, webinars, and fitness outreach events. You will also be tasked with overseeing clinic branding, content creation, and online reputation management while collaborating with internal clinical teams to showcase treatment success stories and testimonials. To excel in this role, you should possess a Bachelor's or Master's degree in Marketing, Healthcare Management, or a related field, coupled with 3-6 years of experience in hospital/clinic marketing. Proficiency in digital lead generation, managing paid campaigns, and excellent communication and networking skills are essential for effective referral-building and patient engagement. Experience in sports rehab/regenerative medicine marketing, an existing network of orthopedic doctors or sports clinics, and fluency in English and local languages (Hindi as needed) are desirable qualifications. In return, you can look forward to the opportunity to thrive in a specialized, impactful healthcare sector, a competitive salary package augmented by performance incentives, and a dynamic, mission-oriented team environment. If you are passionate about networking, SEO, communication, business development, digital marketing, social media management, patient engagement, hospital operations, referral relationship building, and marketing strategies including Google Ads, this role presents an exciting opportunity for you to make a meaningful impact in the healthcare industry.,

You will be joining a leading regenerative medicine and orthopedic clinic as a Hospital Marketing Manager, located in Hyderabad, Mumbai, and Bangalore. Reporting to the Head of Business Development, your role will involve developing and implementing strategic marketing plans to support the clinic's growth objectives. Your responsibilities will include promoting key services such as PRP therapy, stem cell therapy, and sports rehab to specific patient segments, managing digital marketing campaigns across various platforms, and establishing referral relationships with healthcare professionals and sports clubs. Furthermore, you will be tasked with organizing patient education programs, wellness camps, webinars, and fitness outreach events. It will be essential for you to oversee clinic branding, content creation, and online reputation management. Collaborating with internal clinical teams to highlight treatment success stories and testimonials will also be part of your role. Monitoring patient acquisition metrics, lead sources, and marketing ROI will be crucial, along with supervising vendors for digital marketing, creatives, and local PR activities. Ideally, you should possess a Bachelor's or Master's degree in Marketing, Healthcare Management, or a related field, along with 3-6 years of experience in hospital/clinic marketing. Proficiency in digital lead generation and managing paid campaigns, as well as excellent communication and networking skills, will be necessary for building referrals and engaging with patients effectively. Experience in sports rehab or regenerative medicine marketing, an existing network of orthopedic doctors or sports clinics, and fluency in English and the local language (Hindi as needed) are preferred qualifications. In return, you can expect the opportunity to grow within a specialized and impactful healthcare sector, a competitive salary with performance incentives, and a dynamic, mission-driven team environment. Your skills in networking, SEO, communication, business development, digital marketing, social media management, patient engagement, hospital marketing, referral relationship building, and Google Ads will be put to good use in this role.,

As a Manager - Patient Counsellor in the IVF sector, you will play a crucial role in leading and managing a team of patient counselors across various branches. Your primary focus will be on ensuring smooth operations, revenue generation, and enhancing patient satisfaction through effective counseling and service conversion. Your strong leadership skills and ability to inspire and guide your team will be essential for achieving performance excellence and meeting revenue targets. Key responsibilities of your role will include overseeing and leading the patient counseling team, ensuring revenue targets are met, resolving patient-related concerns to enhance satisfaction levels, and maintaining clear communication with the team, management, and patients. Your role will also involve traveling to designated branches as needed for team supervision and operational improvements, in order to ensure alignment with organizational goals. To excel in this position, you should hold an MBA in Hospital Management or a related field, along with a minimum of 10 years of experience in the healthcare industry, specifically in fertility services. Your background in the fertility sector, coupled with your strong communication, problem-solving, and leadership skills, will be instrumental in driving the success of the team and contributing to the overall growth of the organization. If you are a highly motivated individual with a passion for patient care and team management, we invite you to share your resume with us at 9880789892 to explore this exciting opportunity further. This is a full-time position with benefits such as health insurance, a day shift schedule, and a yearly bonus. The work location is in person, requiring your presence at various branches as needed to fulfill your responsibilities effectively.,

You will be joining a leading regenerative medicine and orthopedic clinic affiliated with Movva Healthcare, dedicated to offering non-surgical, stem-cell-based treatments for sports injuries, arthritis, and chronic joint conditions. By combining cutting-edge regenerative therapies with personalized care, we aim to assist patients in achieving peak performance. As a Hospital Marketing Manager, you will be responsible for spearheading the marketing and outreach initiatives for our orthopedic and sports medicine services. Your role will entail creating awareness, increasing patient footfall, managing digital presence, and fostering relationships with referring doctors and local communities. Your key responsibilities will include developing and executing strategic marketing plans in alignment with the clinic's growth objectives, promoting essential services to targeted patient segments, overseeing digital marketing campaigns across various platforms, establishing referral relationships with healthcare professionals and sports clubs, organizing patient education programs and outreach events, monitoring clinic branding and online reputation, collaborating with internal teams to showcase treatment success stories, and tracking patient acquisition metrics and marketing ROI. To succeed in this role, you should possess a Bachelor's or Master's degree in Marketing, Healthcare Management, or a related field, along with 3-6 years of experience in hospital/clinic marketing. Proficiency in digital lead generation, managing paid campaigns, strong communication skills, and networking abilities are crucial. Previous experience in sports rehab or regenerative medicine marketing, an existing network of orthopedic doctors or sports clinics, and proficiency in English and the local language (Hindi as needed) are preferred. In return, you will have the opportunity to excel in a specialized, high-impact healthcare sector, receive a competitive salary along with performance incentives, and thrive in a dynamic, mission-driven team environment.,

You will be working as a Hospital Marketing Manager for a leading regenerative medicine and orthopedic clinic under Movva Healthcare, dedicated to non-surgical, stem-cell-based treatments for sports injuries, arthritis, and chronic joint conditions. Your main responsibility will be to lead the marketing and outreach efforts for orthopedic and sports medicine services, aiming to increase patient footfall and engagement with referring doctors and local communities. Your key responsibilities will include developing and implementing strategic marketing plans aligned with the clinic's growth goals, promoting key services to target patient segments, managing digital marketing campaigns, building referral relationships with healthcare professionals and sports clubs, organizing patient education programs and wellness events, overseeing clinic branding and online reputation, collaborating with clinical teams for success stories, and tracking patient acquisition metrics and marketing ROI. You will also supervise vendors for digital marketing, creatives, and local PR. To be successful in this role, you should have a Bachelor's or Master's degree in Marketing, Healthcare Management, or a related field, along with 3-6 years of experience in hospital/clinic marketing. Experience in digital lead generation, managing paid campaigns, strong communication and networking skills, and a preference for experience in sports rehab or regenerative medicine marketing will be beneficial. Fluency in English and the local language is required, with Hindi being an added advantage. As a part of the team, you will have the opportunity to grow in a niche, high-impact healthcare segment, with a competitive salary, performance incentives, and a dynamic, mission-driven work environment. Your skills in networking, SEO, communication, business development, digital marketing, social media management, patient engagement, hospital marketing, referral relationship building, and Google Ads will be essential in driving the marketing efforts for the clinic.,

Supervise field health coaches, ensure clinic operations, guide performance, resolve issues, coach teams, and maintain clinic relationships. Must be comfortable with field travel and daily team supervision. Perks and benefits Mediclaim Insurance, Annual Leave

Engage with patients at clinics for health assessments, input data via mobile app, explain nutrition plans, and support clinic ops. Requires strong communication, patient care focus, and experience in healthcare or wellness fields. Perks and benefits Insurance—Mediclaim, Annual Leaves

Engage with patients at clinics for health assessments, input data via mobile app, explain nutrition plans, and support clinic ops. Requires strong communication, patient care focus, and experience in healthcare or wellness fields. Perks and benefits Insurance—Mediclaim, Annual Leaves

Engage with patients at clinics for health assessments, input data via mobile app, explain nutrition plans, and support clinic ops. Requires strong communication, patient care focus, and experience in healthcare or wellness fields. Perks and benefits Insurance—Mediclaim, Annual Leaves

Key Responsibilities: 1. Patient Engagement: o Be present on the clinic floor to welcome patients and assist them in the waiting area. o Build relationships with patients, ensuring they feel comfortable and valued during their visit. o Proactively engage with patients and families to gather feedback, testimonials, and suggestions. 2. Testimonial and Feedback Collection: o Capture high-quality video testimonials and photographs of patients and their families, focusing on their journey with orthodontic services. o Record patient feedback and suggestions after their treatment or while they are in the waiting area. o Ensure that all testimonials are collected with appropriate consent and managed in an organized manner for further use. 3. Communication and Presentation: o Maintain a professional and approachable demeanor, ensuring excellent communication with patients. o Effectively convey core values and enhance patient relationships through courteous and clear communication. o Coordinate with the marketing team to provide patient feedback, photos, and videos for use in marketing materials. 4. Customer Service Excellence: o Address patient inquiries or concerns while maintaining a positive, supportive atmosphere. o Collaborate with clinic staff to ensure seamless patient flow and provide a pleasant experience during their time at the clinic. o Act as a bridge between patients and the clinic, ensuring patient satisfaction and loyalty. Qualifications & Skills: Bachelors degree in any discipline, preferably in communications, hospitality, or healthcare. Excellent communication skills in English, Telugu (Optional), and Hindi (oral and written). Presentable and professional appearance with a warm and friendly demeanor. Experience in a customer-facing role (e.g., hospitality, healthcare, or customer service) is preferred. Basic video and photography skillsfrom your own cellphone. Strong organizational skills and attention to detail. Ability to work independently and as part of a team in a fast-paced environment. Empathy and patience when dealing with patients and their families. Working Hours: Monday to Saturday, 9 AM 6 PM.

Telehealth Coordinator Roles and Responsibilities: Manage and coordinate telehealth services. Ensure patients receive remote healthcare services efficiently and effectively. Troubleshoot technical issues related to telehealth services. Train healthcare providers on telehealth technology. Monitor and evaluate the effectiveness of telehealth services. Required Skills: Knowledge of telehealth technology Strong organizational skills Excellent communication skills Ability to troubleshoot technical issues Understanding of healthcare regulations

Job Summary: The Tele-Consultant plays a crucial role in connecting with potential patients, understanding their healthcare needs, and scheduling appointments at our clinic. This position requires excellent communication skills, a patient-centered approach, and the ability to drive appointment bookings effectively. Key Responsibilities: Patient Consultation: Engage in consultative conversations to understand patients' healthcare requirements, concerns, and preferences. Appointment Scheduling: Schedule appointments for potential patients, ensuring an efficient use of clinic resources and provider availability. Clinic Services: Provide information about the clinic's services, healthcare providers, and procedures to address patient inquiries. Appointment Follow-Up: Conduct follow-up calls to ensure patients attend their scheduled appointments and address any questions or concerns. Appointment Reminders: Send appointment reminders to confirmed patients to reduce no-show rates. Database Management: Maintain accurate and up-to-date records of potential patients, appointments, and interactions in the clinic's CRM system. Performance Targets: Achieve and exceed performance targets related to appointment booking and patient engagement. Patient Feedback: Gather feedback and suggestions from potential patients to improve appointment booking processes and services. Training and Development: Participate in ongoing training and development to stay updated on clinic services and communication techniques. Qualifications: High school diploma or equivalent; a degree in a relevant field is a plus. Previous experience in teleconsulting, telemarketing, or a related customer engagement role is preferred. Excellent communication and interpersonal skills. Empathetic and patient-focused approach. Proficiency in using phone systems and customer relationship management (CRM) software. Strong problem-solving and persuasion skills. Ability to maintain patient confidentiality. Conversant in Hindi, English, Marathi