Patient Relationship Executive 4S Advisory's

0.0 - 2.0 years

4 - 5 Lacs

Hyderabad

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Key Responsibilities: 1. Patient Engagement: o Be present on the clinic floor to welcome patients and assist them in the waiting area. o Build relationships with patients, ensuring they feel comfortable and valued during their visit. o Proactively engage with patients and families to gather feedback, testimonials, and suggestions. 2. Testimonial and Feedback Collection: o Capture high-quality video testimonials and photographs of patients and their families, focusing on their journey with orthodontic services. o Record patient feedback and suggestions after their treatment or while they are in the waiting area. o Ensure that all testimonials are collected with appropriate consent and managed in an organized manner for further use. 3. Communication and Presentation: o Maintain a professional and approachable demeanor, ensuring excellent communication with patients. o Effectively convey core values and enhance patient relationships through courteous and clear communication. o Coordinate with the marketing team to provide patient feedback, photos, and videos for use in marketing materials. 4. Customer Service Excellence: o Address patient inquiries or concerns while maintaining a positive, supportive atmosphere. o Collaborate with clinic staff to ensure seamless patient flow and provide a pleasant experience during their time at the clinic. o Act as a bridge between patients and the clinic, ensuring patient satisfaction and loyalty. Qualifications & Skills: Bachelors degree in any discipline, preferably in communications, hospitality, or healthcare. Excellent communication skills in English, Telugu (Optional), and Hindi (oral and written). Presentable and professional appearance with a warm and friendly demeanor. Experience in a customer-facing role (e.g., hospitality, healthcare, or customer service) is preferred. Basic video and photography skillsfrom your own cellphone. Strong organizational skills and attention to detail. Ability to work independently and as part of a team in a fast-paced environment. Empathy and patience when dealing with patients and their families. Working Hours: Monday to Saturday, 9 AM 6 PM.

Posted 6 days ago

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Telehealth Coordinator ti Steps

0.0 - 5.0 years

4 - 6 Lacs

Hyderabad, Chennai, Bengaluru

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Telehealth Coordinator Roles and Responsibilities: Manage and coordinate telehealth services. Ensure patients receive remote healthcare services efficiently and effectively. Troubleshoot technical issues related to telehealth services. Train healthcare providers on telehealth technology. Monitor and evaluate the effectiveness of telehealth services. Required Skills: Knowledge of telehealth technology Strong organizational skills Excellent communication skills Ability to troubleshoot technical issues Understanding of healthcare regulations

Posted 2 weeks ago

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Tele Consultant (1 yr exp-3 yrs)-Mumbai Pravaayu Healthcare

1.0 - 3.0 years

1 - 2 Lacs

Mumbai

Work from Office

Job Summary: The Tele-Consultant plays a crucial role in connecting with potential patients, understanding their healthcare needs, and scheduling appointments at our clinic. This position requires excellent communication skills, a patient-centered approach, and the ability to drive appointment bookings effectively. Key Responsibilities: Patient Consultation: Engage in consultative conversations to understand patients' healthcare requirements, concerns, and preferences. Appointment Scheduling: Schedule appointments for potential patients, ensuring an efficient use of clinic resources and provider availability. Clinic Services: Provide information about the clinic's services, healthcare providers, and procedures to address patient inquiries. Appointment Follow-Up: Conduct follow-up calls to ensure patients attend their scheduled appointments and address any questions or concerns. Appointment Reminders: Send appointment reminders to confirmed patients to reduce no-show rates. Database Management: Maintain accurate and up-to-date records of potential patients, appointments, and interactions in the clinic's CRM system. Performance Targets: Achieve and exceed performance targets related to appointment booking and patient engagement. Patient Feedback: Gather feedback and suggestions from potential patients to improve appointment booking processes and services. Training and Development: Participate in ongoing training and development to stay updated on clinic services and communication techniques. Qualifications: High school diploma or equivalent; a degree in a relevant field is a plus. Previous experience in teleconsulting, telemarketing, or a related customer engagement role is preferred. Excellent communication and interpersonal skills. Empathetic and patient-focused approach. Proficiency in using phone systems and customer relationship management (CRM) software. Strong problem-solving and persuasion skills. Ability to maintain patient confidentiality. Conversant in Hindi, English, Marathi

Posted 4 weeks ago

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