CRM Executive(Tamil, Kannada)

As a CRM Executive at Cancer Healer Center (CHC), your role involves managing and optimizing customer relationships to ensure a seamless experience for patients and their families undergoing cancer treatment. You will play a vital role in providing compassionate and effective cancer care. Key Responsibilities: - **CRM Management:** Oversee and maintain the CRM system to ensure accurate patient information and smooth data flow across departments. - **Patient Interaction:** Track and monitor all patient inquiries, providing prompt responses and resolving concerns with empathy and care. - **Patient Engagement:** Develop and implement patient communication strategies, personalized follow-ups, and appointment reminders to enhance the patient experience. - **Data Analysis:** Analyze patient behavior and treatment feedback to offer actionable insights for improving service delivery and patient satisfaction. - **Collaboration:** Work closely with the medical, marketing, and support teams to ensure consistent, patient-centered communication. - **Process Improvement:** Continuously review and refine CRM processes to enhance patient retention and optimize their journey through CHC's treatment services. Qualifications: - Graduation in any field. - 1-2 years of experience in CRM or patient service roles, preferably in a healthcare setting. - Familiarity with CRM tools such as Zoho, Practo, or other healthcare CRM software. - Excellent communication and organizational skills, with a strong focus on patient empathy. - Strong analytical abilities to derive insights and enhance processes. In this role, you will be part of a dedicated team at Cancer Healer Center (CHC), committed to delivering compassionate and effective cancer care. Your efforts will directly impact the patient experience and contribute to improving service delivery and patient satisfaction.,