Skill required:
Order to Cash - Sales Order Processing
Designation:
Order to Cash Operations Analyst
Qualifications:
BCom
Years of Experience:
3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?
The Role: The incumbent should be an expert in Order management process Working as SME role for performing AR Sales Order processing
- Understanding end to end understanding of order management processes right from reviewing till execution/billing generation.
- Review orders for accuracy in pricing, quantity, and delivery details, ensuring all information is complete and correct.
- Do the compliance checks before order processing in terms of credit limit review, customer BGC and share all inputs with client.
- Work with internal teams of client i.e.. Finance, logistics for any order management related disputes. Functional Responsibilities:
- Review orders for accuracy in pricing, quantity, and delivery; ensure all order details are complete/correct.
- Perform compliance checks prior to order processing,credit limit review, customer BGC,and share inputs with clitent.
- Coordinate with internal client teams (Finance, Logistics) to resolve order management-related disputes.
- Full understanding of AR Billing and end-to-end order management process.
- Conduct quality checks, publish results, and provide feedback to teams to improve process accuracy.
- Evaluate customer creditworthiness before order processing.
- Prepare SOPs and daily/weekly/monthly reports for AR Billing activities.
- Recommend and drive lean ideas to improve process controls, productivity, and accuracy.
- Resolve order management-related exceptions efficiently.
- Prepare and send invoices in line with client’s business rules.
- Distribute invoices to customers within defined timelines.
- Perform billing calculations as per agreed instructions with the client.
- Analyze billing issues, explain variances, and proactively identify and resolve problems.
- Share process knowledge and best practices across the team and engagement to influence improvements.
- Interact with client SMEs and Leads for daily process-related matters; raise queries to clients or 3rd parties when needed.
- Possess strong communication skills email/oral.
- Resolve process-related queries and support implementation of client-driven updates.
- Join weekly/daily client calls and ensure timely closure of action items.
- Execute process controls with 100% compliance and provide status updates.
- Provide lean ideas and improvement inputs to process leads.
- Stay updated on billing policies and regulatory requirements. What are we looking for?
- Client Management
- Contract management People Management Responsibilities:
- Play the role of trainer/coach for new joiners/freshers and CL 12 resources.
- Act as second in command in absence of immediate supervisor of process.
- Work allocation and timely completion of tasks.
- Microsoft Excel
- Microsoft Excel VBA Programming Qualifications:
- Minimum 7-8 years of order management or related process experience in Finance & Accounting function out of which 1.5 to 2 years in BPO or shared service centers.
- Minimum bachelor’s degree in finance accounting or related field
- Good knowledge of Billing process System & applications
- Experience of working in SAP S4 Hana, would be an added advantage
- Good knowledge of MS Excel & word
- Having advanced excel knowledge would be an added advantage. Communication & Interpersonal skills
- Ability to interact with customers for daily operational activities with client SME
- Excellent communication skills both oral and written as need to interact with customers/internal stakeholders via calls and e-mails.
- Closely work with team lead to drive process/organizational initiative
- Must be able to communicate both orally and in writing to influence others through one-on-one conversations, governance calls with clients Roles and Responsibilities:
- In this role you are required to do analysis and solving of lower-complexity problems
- Your day to day interaction is with peers within Accenture before updating supervisors
- In this role you may have limited exposure with clients and/or Accenture management
- You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
- The decisions you make impact your own work and may impact the work of others
- You will be an individual contributor as a part of a team, with a focused scope of work
- Please note that this role may require you to work in rotational shifts
