Order Management and Marketing Operations Executive

Order Management and Marketing Operations Executive

Company Name:

Company Website:

www.atgs.co.in

www.influtech.co.in

Company details

We are a complete recruitment solutions provider and HR Consultation to set up HR or drive specific HR Programs based on the need of the Organisations.

Influtech is the Influencer Marketing Brand of ATGS

We work with clients to understand the campaign and based on the understanding, conceptualize a campaign by providing a unique set of ideas

EXECUTION

We work on the complete end-to-end management of the campaign and ensure the right output is set and obtained as per the campaign ideas

REPORT

Offering a detailed report of the campaign that is executed would help Clients to plan the
upcoming campaigns

Location:

Mode of Working:

Days of Working:

Responsibilities

Experience: Freshers

Roles & Responsibilities:

Job Summary:

Customer Support and Marketing Operations Executive

Key Responsibilities:

1. Customer Support

• Handle inbound and outbound customer queries via phone, email, and chat
• Influence the Customers to Place the Orders
• Track and manage the orders
• Manage the tabloid of Feedback
• Resolve product or service-related issues in a timely and efficient manner.
• Maintain customer satisfaction by delivering professional, empathetic service.
• Escalate unresolved queries to the appropriate internal teams and follow through.

1. Marketing Operations Support

Analysis:

• Conduct structured business reviews with clients and the business head.
• Consolidate insights to support leadership decision-making.
• Maintain and present dashboards, summaries, and action points.
• Monitor daily operations and ensure smooth execution of backend processes.

Onboarding:

• Assist with the onboarding of customers and influencers where required.
• Assist in Campaign Explanation and Rate Negotiation with Influencers
• Monitor progress on critical marketplace initiatives
• Build and maintain constructive and sustainable relationships with influencers

Data management

• Ensure data accuracy and clarity in reporting across functions.
• Prepare business review decks for CXOs, including key metrics, trends, insights, and recommendations.
• Ensure deadlines of campaigns and ownership are well-tracked and escalated when needed.
• Reach out to influencers for product feedback on different platforms.

Campaign Management

• End-to-end follow-up of the campaign
• Monitor the campaign closure
• Prepare weekly reports to share with the client.
• Assist in the internal Marketing Activities of ATGS

Interview process

Virtual - 2 Rounds

Any other additional information

Should have their own Laptop

CTC for Freshers is 2,33,000 PA with Take Home of Rs. 18,000 PM

ATGS official Email

Mohammed Adil Sadiq - BusinessOps@atgs.co.in

ATGS SPOC Contact number

7411926370