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4.0 - 8.0 years

0 - 0 Lacs

thane, maharashtra

On-site

As an experienced SEO Content Writer, you will be responsible for creating and managing engaging, search-engine-optimized content targeted towards audiences in South Africa, Nigeria, and Kenya. Your role will involve close collaboration with the SEO team to develop effective content strategies, including blog posts, website content, and other SEO and performance marketing materials. It is essential to work closely with regional teams to ensure that the content is culturally relevant and accurate, particularly in the education sector. Your ability to monitor and support team performance will be an added advantage. Your key responsibilities will include creating clear, engaging, and SEO-friendly content tailored to the preferences of audiences in South Africa, Nigeria, and Kenya based on the content writing guidelines provided. Collaborating with the SEO team to develop content strategies that enhance search engine rankings and drive web traffic will be crucial. Additionally, you will be required to develop compelling copy for various marketing campaigns such as emails and advertisements. Working with regional teams to align content with local guidelines and cultural nuances will also be part of your role. Requirements for this position include a minimum of 4 years of experience in SEO content writing, specifically within the education sector. You should possess strong writing and editing skills, a comprehensive understanding of SEO principles, and excellent research abilities. Familiarity with the cultural contexts of South Africa, Nigeria, and Kenya will be highly desirable for this role. This is a full-time position based in Vashi, where you will work from the office. The job offers health insurance and Provident Fund benefits. The work schedule is during day shifts. If you are interested in this opportunity, please send your resume to sadafa@regenesys.net. (Note: This is a summarized and formatted version of the provided job description.),

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1.0 - 5.0 years

0 Lacs

thiruvananthapuram, kerala

On-site

You will be joining Olegio, an elegant European cuisine restaurant located in Trivandrum. As a Social Media & Marketing Assistant, your role will involve supporting the daily and strategic execution of social media activities for Olegio and its two sister brands. This includes brainstorming content ideas, organizing monthly content calendars, writing compelling copy for posts, and coordinating with designers for brand-aligned visuals. Your responsibilities will also include scheduling content across platforms, monitoring and engaging with the audience, conducting market and competitor research to identify trends, and supporting paid ad campaigns on platforms like Facebook and Instagram. To excel in this role, you should have at least 1 year of experience in social media or marketing support, strong writing skills, a basic understanding of social media advertising, and familiarity with content scheduling tools. An interest in food, hospitality, and digital trends is essential, along with the ability to multitask and stay organized across multiple brands. Preferred skills for this role include knowledge of design tools like Canva, photography/videography interest, familiarity with analytics tools such as Google Trends and Instagram Insights, and fluency in the local language (Malayalam is a bonus). In return, you will have the opportunity to shape the brand voice of a growing European restaurant, enjoy creative freedom within a supportive team, benefit from flexible working hours, and have exposure to broader marketing and branding initiatives of the restaurant. This is a full-time position with the option to work from home. If you meet the requirements and are excited about the prospect of contributing to Olegio's digital presence, we would love to hear from you.,

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2.0 - 6.0 years

0 Lacs

kolhapur, maharashtra

On-site

The ideal candidate for this role will be responsible for ensuring compliance to commercial processes, booking expenses, and provisioning in the Home Improvement sector. You will play a key role in Audit & Statutory compliance, maintaining vendor accounting hygiene, and providing logistical & admin support for Brand Initiatives. Additionally, you will support regional marketing activities and assist the Brand team in Launches, Activation, Events, and other related activities. You will be required to create and maintain MIS reports for products at regular intervals, monitor spends, and highlight any deviations that may arise. Furthermore, you will be involved in vendor discovery, assessment, and code creation to streamline processes and ensure efficiency in operations. If you are detail-oriented, proactive, and have a strong understanding of commercial processes and vendor management, we encourage you to apply for this exciting opportunity in Kolhapur, MH, IN in the field of Home Improvement. Job Id: 13481.,

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2.0 - 6.0 years

0 Lacs

ahmedabad, gujarat

On-site

About the Company: Pharmintech Turnkey Solutions Pvt. Ltd. is a technology-driven, information-focused organization dedicated to delivering the highest quality cleanroom solutions at competitive prices. Our strategic vision is to continuously introduce advanced technologies in the cleanroom industry and ensure timely delivery of innovative solutions. We specialize in manufacturing and supplying pharmaceutical cleanroom projects, offering turnkey solutions to contractors across Mumbai, India, and globally, adhering to the latest international standards. Our commitment to excellence and quality drives us to deliver defect-free and reliable products that are in high demand across Pharmaceutical, Cosmetics, Biotechnology, and Food industries worldwide. Our core team comprises highly motivated professionals with strong academic and technical backgrounds, equipped with deep knowledge of business development, engineering, and quality management. Our team of experienced engineers oversees all operations including production, quality control, and product development. At Pharmintech, our goal is to achieve customer satisfaction by understanding their needs, ensuring safety, and continually upgrading our products and services. Job Overview: Company Name: Pharmintech Turnkey Solutions Pvt. Ltd. Head Office Location: Thane, Mumbai Job Location: Ahmedabad, Gujarat (Remote) Designation: Sales Engineer No. of Positions: 01 Qualification: B.E./B.Tech/ Diploma Employment Type: Full-Time Job Description: We are seeking a highly motivated Sales Engineer with prior experience in the Cleanroom, HVAC, or Pharmaceutical Industry. The ideal candidate will play a key role in developing customer relationships, supporting marketing and sales activities, and achieving sales targets. Key Responsibilities: Client Communication & Relationship Building - Engage with target audiences to establish, maintain, and enhance customer relationships. - Act as a point of contact to address client needs and queries promptly. Marketing Support - Assist the Marketing Manager in executing planned marketing campaigns and initiatives. - Participate in brainstorming and implementing marketing strategies to enhance brand visibility. Sales & Lead Management - Generate new business inquiries and follow up on leads to convert them into sales. - Prepare and submit offers and follow up with the clients and close orders with help of seniors. - Achieve assigned sales targets through strategic planning and execution. Follow-Up & Coordination - Coordinate with internal teams and clients to ensure smooth execution of orders. Exhibition & Event Participation - Plan and arrange for participation in exhibitions and trade shows. - Represent the company professionally and generate leads during events. Field Visits & Client Meetings - Travel to other cities as required for client meetings, site visits, or promotional activities. - Foster long-term business relationships through in-person interactions. Regional Site Support - Provide coordination and support for ongoing projects and operations at the Gujarat site. Eligibility Criteria - Education: Diploma / Graduate in Engineering disciplines - Industry Background: Must be from Cleanroom, HVAC, or pharmaceutical industry - Experience: Minimum 2+ years - Candidate should know Gujarati language Preferred Industry Experience: - Cleanroom Projects - HVAC Industry - Cosmetic What We Offer: - Competitive salary structure - Opportunity for career advancement - Supportive and skilled team environment - Continuous training and professional development. Salary & Application Process: Salary: As per industry standards How to Apply: Send your updated resume to hr@pharmintech.net. with the subject: Sales Engineer - Ahmedabad Application [Your Name],

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2.0 - 6.0 years

0 Lacs

ajmer, rajasthan

On-site

As a Product Manager at our company, you will be responsible for developing and executing comprehensive product strategies, including market analysis, positioning, and competitive differentiation. You will guide the product development process from concept to launch, ensuring alignment with customer needs and organizational goals. Conducting thorough market research to identify trends, customer needs, and opportunities for innovation within the instrumentation sector will be a key aspect of your role. Collaborating with cross-functional teams such as R&D, engineering, sales, marketing, and support teams is essential to ensure cohesive product development and execution. You will set pricing strategies and conduct profitability analyses to ensure the financial success of the product. Additionally, you will equip sales and marketing teams with the necessary product knowledge, tools, and strategies to effectively promote and sell the product. Maintaining close interaction with customers to gather feedback, understand their needs, and foster strong relationships will be crucial. You will also be responsible for ensuring that products comply with relevant industry standards and regulatory requirements, maintaining high quality and safety standards throughout the product lifecycle. We are looking for a highly skilled and motivated Product Manager with a strong background in instrumentation to join our team. The ideal candidate will have a deep understanding of both the technical and commercial aspects of instrumentation products. If you are passionate about managing the entire product lifecycle from conception to market release and working collaboratively with various teams to achieve commercial success, we would love to hear from you.,

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0.0 - 4.0 years

0 Lacs

haryana

On-site

As an intern at DoorstepDelhi, you will be responsible for various tasks to support the company's operations. Your day-to-day responsibilities will include the following: Trend Research: You will be required to monitor fashion trends and consumer preferences to provide valuable insights that will assist in design and product selection. Design Assistance: You will play a key role in helping create sketches, mood boards, and contributing to the development of new collections. Product Development: Support will be needed in the sourcing of materials, fabrics, and coordination with manufacturers to ensure the timely development of products. Merchandising: Assist in inventory management, product placement, and contribute to store/website layout to enhance the overall shopping experience for customers. Social Media: You will be involved in curating fashion-related content and visuals for various social media platforms to engage with the target audience effectively. Marketing Support: Contribute ideas to promotional strategies and campaign planning to increase brand visibility and reach. Sample Management: Organize and track samples for photoshoots, displays, and presentations to ensure smooth operations and efficient showcasing of products. Collaboration: Work closely with design, marketing, and sales teams to provide support for ongoing projects and initiatives. About Company: DoorstepDelhi is an innovative e-commerce platform that offers a unique shopping experience tailored to the bustling urban lifestyle of India. The online marketplace focuses on delivering a wide range of products directly to customers" doorsteps across India. DoorstepDelhi is renowned for its exceptional customer service, which includes prompt delivery, easy returns, and responsive support, all of which contribute to an enhanced customer experience. By catering to the specific needs of India's diverse population, DoorstepDelhi has positioned itself as a preferred e-commerce destination in the country.,

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5.0 - 7.0 years

4 - 6 Lacs

Bengaluru

Work from Office

Role & responsibilities : 1. Respond to inquiries and provide information (offer/quote/catalogue/dispatch information) to Domestic/Export customers. 2. Coordinate with Design function for the New Enquiries and submit the offer to the customer. 3. Prepare order conversion report. 4. Preparation of Proforma Invoices as per the references. 5. Maintain marketing databases, contact lists, and record of marketing materials such as Customer Vendor registration, Customer PO etc. 6. Follow up through phone calls, emails and convert the Enquiry to order. 7. Assist in organizing and coordinating marketing events, meetings, and promotional activities. 8. Maintaining the Master list Prices. 9. Coordination with Domestic dealers at regular intervals. 10. Provide support during internal & external audits related to export activities.

Posted 3 days ago

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5.0 - 7.0 years

4 - 6 Lacs

Kolkata

Work from Office

Role & responsibilities Client Relationship To carry out effective sales coordination between Sales Team, Accounts team and Fragrance Development team as per the requirement. To support conversion of lead to customer & follow up with key customers for appointments & business interactions To manage e-mail communications on behalf of BDM /Director ; & maintain data/ records To follow up on sample feedback on a timely basis. To generate new business by way of regular follow up for new orders with the customers allotted. To manage BDM calendar To carry out UT updation To maintain tracking sheet of sample sent to customers with courier details To share sales circular to customers and execute the same To arrange pick up of samples from customer's end To manage appointments with customers for meeting with BDM/ Director during tour. To accompany BDM/ Director -Sales for client meetings To follow up with customers for collection of payments as per the credit norms / payment policy. To share transport details of material with customer To book complaint for any material issue received from customer and its follow up with concerned department To support in giving pricing update to customers To provide weekly / monthly MIS, Dashboards and reports to Management as per their requirement. Any other responsibility as assigned by Management from time to time. Preferred candidate profile Experience in sales coordination activities preferably in Tobacco industry Perks and benefits All Compliances

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1.0 - 4.0 years

1 - 4 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

Work from Office

Position Overview: We are looking for a proactive and organized Sales Coordinator to support our sales team in managing client accounts, processing orders, and ensuring smooth communication between the sales, logistics, and service departments. The Sales Coordinator plays a key role in maintaining excellent customer relationships and ensuring timely delivery and support for medical equipment products. Responsibilities: Coordination with field persons and customer Handling the Quotations Proposals, payment recovery. Solving their Queries, as per the Product Information Required. Keep the Track of Sales Orders, Reporting to concern Head, Supporting the sales team in attaining sales. Preparing monthly, weekly or daily sales analysis as instructed by HOD Input new sales inquiries into the companys database and update program files in the database as needed. Coordinating and responding to all requests of internal meetings. Qualification and Requirements: • Graduate degree in Business Administration, Life Sciences, or a related field. • 13 years of experience in sales support, coordination, or customer service (medical/healthcare industry preferred). • Excellent verbal and written communication skills. • Strong organizational and multitasking abilities. • Proficiency in MS Office (Excel, Word, PowerPoint) and CRM software. • Basic knowledge of medical equipment or healthcare terminology is an advantage. • Ability to work in a fast-paced and deadline-driven environment.

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0.0 - 1.0 years

2 - 3 Lacs

Bengaluru

Work from Office

Role & responsibilities Include developing sales strategies, identifying new business opportunities. Conducting product demonstrations, negotiating deals Providing ongoing support to dealers. Generating leads through various channels and ensuring dealers follow up effectively. Understanding market trends, competitor activities, and customer needs to identify new opportunities. Preferred candidate profile Required Males with Bike and LLR or License Qualification ITI or Diploma, any Degree Age below 33

Posted 3 days ago

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0.0 - 3.0 years

1 - 4 Lacs

Chennai

Work from Office

Responsibilities: * Manage back office tasks with Excel data management & communication skills * Collaborate on marketing initiatives through backend operations * Support sales team with miscellaneous industry expertise Flexi working Travel allowance Food allowance Shift allowance Life insurance

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2.0 - 6.0 years

0 Lacs

jaipur, rajasthan

On-site

We are currently seeking dynamic professionals to join our organization as a Technical Account Manager. In this role, you will be responsible for developing and maintaining long-term relationships with clients by understanding and addressing their requirements. Your primary objective will be to convince clients that our products or services are the best fit for their needs in terms of quality, pricing, and delivery. As a Technical Account Manager, you will be required to negotiate tender and contract terms that align with both client expectations and company objectives. You will also be responsible for calculating client quotations, managing client accounts, and providing pre-sales and post-sales technical support. Additionally, you will play a key role in providing product education, conducting product training sessions, and offering technical assistance as needed. Analyzing costs and sales performance, preparing reports for management, and maintaining customer records will also be part of your responsibilities. You will actively support marketing activities by participating in conferences and other events, delivering technical presentations, and creating project documentation. Collaboration with the sales team and technical experts will be essential in this role. Furthermore, you should be willing to travel for meetings and provide training and support to other team members. Your ability to write case studies, blogs, and project documentation will be crucial in showcasing our offerings to clients. Experience with project management tools like Jira, Trello, and Confluence, as well as knowledge of Agile development and Scrum methodologies, will be advantageous. Your contribution to enforcing project deadlines and providing technical recommendations and testing will be highly valued. If you are excited about the prospect of joining our team as a Technical Account Manager, please submit your resume and cover letter for consideration.,

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2.0 - 4.0 years

3 - 4 Lacs

Noida

Work from Office

Responsibilities: Collaborate with marketing team on campaigns & promotions Manage customer orders from lead to delivery Maintain accurate sales records & reports Coordinate sales activities with sales reps

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1.0 - 3.0 years

1 - 2 Lacs

Pimpri-Chinchwad, Pune, Talegaon-Dabhade

Work from Office

Coordinate sales team by managing schedules, filing important documents and communicating relevant information Ensure the adequacy of sales-related equipment or material Respond to complaints from customers & give after-sales support when requested. Required Candidate profile Proven experience in sales; experience as a sales coordinator or in other administrative positions will be considered a plus; Well-organized and responsible with an aptitude in problem-solving.

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0.0 - 3.0 years

1 - 4 Lacs

Chennai

Work from Office

Responsibilities: * Manage back office tasks with Excel data management & communication skills * Collaborate on marketing initiatives through backend operations * Support sales team with miscellaneous industry expertise Travel allowance Assistive technologies Accessible workspace Flexi working Food allowance Shift allowance Health insurance

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1.0 - 5.0 years

0 Lacs

noida, uttar pradesh

On-site

You should have Electronic Media/News Media Ad sales and Air time sales experience. As a male candidate, your responsibilities will include approaching potential clients through new leads, cold calls, existing relationships, and other means. You will need to effectively explain the benefits and potential audience of specific media offerings to potential clients. It will be essential to detail pricing and negotiate costs when necessary. Facilitating successful sales by collecting client information and providing order information to the company will be a crucial part of your role. Tracking every media purchase made to ensure accuracy and timeliness, working towards maximizing sales and meeting quotas in the short and long term are key objectives. Maintaining excellent relationships with all clients in your portfolio, adding notes to records for each client call or meeting, and supporting the marketing leadership team through organization and administrative support for various projects will also be part of your responsibilities. You will be required to maintain strong communication between marketing executives and internal as well as external stakeholders. This role offers opportunities for full-time, part-time, and internship positions with a day shift schedule from Monday to Friday and weekend availability. Additionally, a performance bonus will be provided based on your performance. The ideal candidate should preferably have a Bachelor's degree and at least 2 years of work experience, with 1 year each in Campaign Management, Sales, and Media relations. This position requires in-person work.,

Posted 6 days ago

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2.0 - 7.0 years

2 - 3 Lacs

New Delhi, Sonipat, Delhi / NCR

Work from Office

Sales coordinator required at kundli sonipat Qualification- any graduate Exp- min 3 yrs Salary- upto 25k skills- customer customer

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2.0 - 3.0 years

2 - 4 Lacs

Bhiwadi, Delhi / NCR

Work from Office

Coordinate sales team activities, Handle incoming sales inquiries and follow up with clients. Prepare and maintain sales documentation, proposals, presentations, and contracts. • Process orders and ensure accurate and timely delivery to clients Required Candidate profile Female candidate with 2 to 3 years of experience as sales coordinator .

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1.0 - 2.0 years

3 - 4 Lacs

Thane

Work from Office

Detail-oriented Marketing Coordinator to join our marketing team. In this role, you will support the planning and execution of high-impact campaigns that drive awareness, engagement, and lead generation for our real estate projects.

Posted 6 days ago

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0.0 - 1.0 years

1 - 2 Lacs

Pune

Work from Office

Join Our Team! Are you passionate about sales and eager to kickstart your career? Godrej Interio furniture store in Wagholi, Pune, is on the lookout for dynamic individuals to join our team as Sales Representative!

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0.0 - 2.0 years

2 - 4 Lacs

Coimbatore

Work from Office

[{"Salary":"30000 - 35000" , "Remote_Job":false , "Posting_Title":"Executive - Marketing Support" , "Is_Locked":false , "City":"Coimbatore South" , "Industry":"Manufacturing" , "Job_Description":" Autoprint is looking for a dynamic and organized Marketing Support Executive with a mechanical background to support our offline marketing activities. This role is ideal for someone with hands-on technical knowledge and a passion for event management and customer engagement. Key Responsibilities: Event Management: Plan, organize, and execute 12 expos per year for Autoprint, ensuring smooth coordination and setup. Roadshow Execution: Conduct 12\u201324 roadshows annually across various regions to showcase machinery and interact with potential customers. Technical & On-Site Support: Provide on-site technical support during events and roadshows, assisting with machine demonstrations and addressing queries. Logistics Coordination: Manage logistics including transportation, equipment handling, vendor coordination, and timely setup.

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1.0 - 6.0 years

2 - 3 Lacs

Gurugram

Work from Office

Develop & execute marketing strategies for kraft paper sales Approach B2B clients (e.g., packaging companies, box manufacturers) Strong communication, negotiation, and interpersonal skills Self-owned bike is compulsory (Daily field visits) Required Candidate profile Conduct client visits, manage leads & close sales Maintain client relationships & provide after-sales support Track market trends, competitor pricing capitalplacement21@gmail.com

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1.0 - 5.0 years

0 Lacs

bareilly, uttar pradesh

On-site

As a Telesales Cum Office Coordinator at SD Web Solutions in Bareilly, Uttar Pradesh, you will play a crucial role in supporting the company's operations. Your responsibilities will include making outbound calls to potential customers, handling customer inquiries through various communication channels, coordinating office tasks, maintaining records, and supporting sales and marketing teams in their campaigns. Your excellent communication skills and ability to work efficiently in a team environment will be essential for success in this role. The ideal candidate for this position should have a minimum of 1 year of experience in telesales or office coordination. Any graduate can apply for this role. Strong communication and interpersonal skills are a must, along with basic computer knowledge and familiarity with MS Office. You should be comfortable working in a fast-paced environment and be willing to collaborate with different departments to ensure smooth office operations. SD Web Solutions offers full-time, permanent employment with benefits such as health insurance, internet reimbursement, and paid sick time. The work schedule is during the day shift, with performance and yearly bonuses available. Proficiency in Hindi and English is required for this position, and a willingness to travel up to 50% of the time is preferred. If you are looking to join a dynamic team in the IT & Digital Services industry and have the skills and experience required for this role, we encourage you to apply for the Telesales Cum Office Coordinator position at SD Web Solutions.,

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8.0 - 13.0 years

1 - 5 Lacs

Pune

Work from Office

Sales Communication Executive Post Date: July 24, 2025 Apply Before: August 31, 2025 Views 1 0 Applications Experience 8 Years + INDUSTRY IT Services Job Description Vacancy 1 Location Near NIBM Road, Pune At Wagento, we are pioneers in delivering cutting-edge e-commerce portal development solutions. Specializing in platforms like Magento, Adobe Commerce, BigCommerce, Shop ware, and Shopify Plus, we help businesses thrive in the digital landscape. Our commitment to innovation, quality, and customer satisfaction sets us apart from our competitors. The Sales Communication Executive will maintain CRM systems, ensure all data and communications are up-to-date, and collaborate closely with the US-based Head of Sales, Account Managers, and Head of Marketing to drive B2B eCommerce sales in the US. An ideal candidate needs to have expert knowledge of Account-Based Marketing (ABM) and setting sequences. Job Description CRM Management for US Sales: Maintain and update customer data, interactions, and lead statuses in CRM systems, ensuring real-time accuracy for US-based sales teams operating in EST. Set up and manage automated sequences in CRM systems tailored to US market needs, nurturing leads and streamlining sales pipelines. Generate detailed reports and dashboards to provide insights on US sales performance, lead quality, and ABM campaign effectiveness, shared promptly with US sales staff during EST business hours. Sales and Marketing Support for US Market: Collaborate with the US-based Head of Sales and Account Managers to execute Account-Based Marketing (ABM) strategies targeting high-value US B2B eCommerce clients in industries such as Manufacturing, Automotive, and Healthcare. Assist in lead generation by researching US-based prospects, curating targeted lead lists, and supporting ABM campaigns with personalized outreach tailored to US market preferences. Prepare proposals, presentations, and sales materials using tools like Microsoft Word, Excel, and PowerPoint, customized for US clients and delivered on EST schedules. Customer Relationship Building for US Clients: Maintain a professional and customer-centric approach to foster trust and build long-term relationships with US clients, adhering to US business communication norms. Monitor US client feedback and update CRM systems to reflect satisfaction levels and areas for improvement, ensuring timely updates for US sales teams. Process Optimization: Optimize CRM workflows and sequences to enhance efficiency for US sales processes, accommodating US market dynamics and EST-based client expectations. Support US sales and marketing teams with administrative tasks, including data entry, campaign tracking, and coordination of training or onboarding programs. Communication Support for US Teams: Draft and send professional, polished emails, follow-ups, and responses to US client inquiries, ensuring clarity and alignment with US business communication standards. Facilitate seamless communication between US-based Head of Sales, Account Managers, and clients in the EST zone, accommodating the time difference (IST is 9.5 hours ahead of EST). Schedule and coordinate virtual meetings, product demos, and client calls during EST business hours (e.g., 9 AM 5 PM EST, which is approximately 6:30 PM 2:30 AM IST), ensuring all interactions are logged in CRM systems. Requirement Education: Bachelor s degree in business, Marketing, Communications, or a related field preferred. Experience: Minimum of 8 years of experience in sales, customer service, or B2B marketing, with a focus on Account-Based Marketing (ABM) and supporting US-based teams. Proven expertise in setting sequences and managing campaigns in CRM systems. Technical Skills : Advanced proficiency in CRM systems for data management, sequence automation, and reporting, with a focus on US market requirements. Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) for creating US-focused sales materials. Familiarity with ABM tools and strategies for targeting high-value US accounts. Communication Skills: Exceptional fluency in reading, writing, and speaking English, with smart and professional communication tailored to US business contexts. Strong interpersonal skills to collaborate effectively with US-based Head of Sales, Account Managers, and Head of Marketing, accommodating EST schedules. Soft Skills: Highly organized with excellent time-management skills to manage tasks during US EST hours. Proactive, adaptable, and resilient, with a customer-centric mindset and a passion for driving results in the US market. Preferred: Knowledge of eCommerce platforms (e.g., Magento, Shopify Plus, BigCommerce) or digital transformation services relevant to US clients. Experience in a work-from-home environment and familiarity with US-based B2B eCommerce markets. Salary & Benefits Career Development, Training & certification assistance Medical insurance cover for self, spouse, and children Provident Fund Paid Time off (Maternity, Sick days, Holidays and Earned Leave) Weekends off Flexible work hours and public holidays Loyalty bonus Contact Information To apply for

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4.0 - 9.0 years

13 - 15 Lacs

Bengaluru

Work from Office

Job Description Job Role: The Customer Success Specialist will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from Freshworks suite of products. Role Requirement: Engage proactively with customers using the engagement model (based on customer segment) laid out Understand and document customer s business flow (for large customers) and deep understanding of use-cases Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping) Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools) Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline) Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer s issues/solutions are addressed Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and Own two key metrics (Increase Product-Adoption & Customer Retention) Use customer management tool (Natero) (Training will be provided to get familiar) Implement and support compliance to Freshworks compliance and information. Qualifications Background: Proven track record of establishing themselves as a strategic trusted advisor to clients Must be able to take complex client and vendor concepts and articulate them to

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