Order Management Analyst

Lennox India Technology Centre

4 - 8 years

0 Lacs

Chennai Tamil Nadu India

Posted:1 week ago| Platform:

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Skills Required

management sap salesforce crm shipping analyze billing logistics finance service processing communication transactions support compliance audit

Work Mode

On-site

Job Type

Full Time

Job Description

4 to 8 years
of experience in Order Management or related roles.
Strong knowledge of the
Order-to-Cash (O2C)
process.
Excellent problem-solving, analytical, and organizational skills.
Proficiency in
SAP ERP
and
Salesforce CRM (SFDC)
Serve as the primary point of contact for customer order-related inquiries via email or CRM.
Create, process, and manage customer orders and quotations accurately in SAP ERP.
Manage order modifications, shipping updates, and ensure timely fulfillment and delivery tracking.
Analyze the backlog orders and fulfil the orders by cross shipping.
Reach out to internal stakeholders to fix the order blocks
Handle returns and process credit/debit notes or billing corrections as necessary.
Collaborate with internal teams such as Sales, Logistics, Finance, and Customer Service to ensure seamless order processing and resolution of issues.
Utilize Salesforce (SFDC) CRM to maintain and track customer communication and order status.
Ensure accuracy and completeness in all transactions and documentation.
Proactively identify and implement process improvements in the order management workflow.
Build and maintain strong relationships with internal stakeholders to support customer satisfaction and operational excellence.
Ensure compliance with company policies, procedures, and audit requirements

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