About MSI SERVICES PVT LTD MSI Services in India is a subsidiary (Captive Center for IT/ITES) of MSI USA. MSI is an MNC with 3500+ employees in USA. MSI Services India offers IT & ITES services to MSI USA and has its India office in Vansant Nagar, Bangalore, India with 650+ employees. We plan to grow further and offer best in class Employee Benefits. For more details visit our website – http://www.msiservices.in/ If you enjoy working in an entrepreneurial results oriented environment where respect, teamwork and innovation are the value drivers then MSI is the right place for you. MSI values Customer First, Continuous Learning, Collaboration, Caring and giving back to Community. Having grown over multiple times in size in the last ten years, MSI is seeking individuals looking for a long-term career and upward mobility. MSI Services Pvt. Ltd is currently hiring suitable candidates for the role - "Associate" within our business operations in Bangalore, India. We prefer immediate joiners or short notice joiners Summary: The Sales Support team in India is tasked with overseeing and improving both sales and customer Support functions. This encompasses addressing customer queries through phone calls, chat, and emails as part of the customer support responsibilities. ESSENTIAL DUTIES AND RESPONSIBILITIES: Answering inbound calls for B2B customers. Dialing outbound calls for lead generation or sales support. Handling chat queries and providing email support. Keeping up-to-date with product knowledge and industry trends. Resolving customer complaints and ensuring customer satisfaction. Perform additional duties as required and or requested Desired Candidate Profile: Minimum of 1 – 4 years of experience in INTERNATIONAL VOICE PROCESS The candidate should have relationship management skills since the job will involve liasoning with customers and US stakeholders. The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible. The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management The candidate should have excellent PC skills and should be well versed with Microsoft Products like Excel, Word and Access (optional). Strong attention to details and Good follow up skills. Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assumes accountability for issues until final resolution. Flexible to night shifts is mandatory. Show more Show less

ESSENTIAL DUTIES AND RESPONSIBILITIES:  The position is wide in scope of responsibilities and requires the candidate to be able analyze and execute quickly, tackling and straddling multiple responsibilities simultaneously.  Review historical sales trends, research demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results.  Create demand forecasts at various levels of aggregation and seasonality as a component of demand planning.  Help develop sales and marketing attributes and communicate them to the sales team to drive sales.  Provide input to the National Product Team in developing inventory strategies on existing items, new products, and discontinued products.  Review competitive market dynamics to identify opportunities and maximize monetization.  Oversee incoming and outgoing internal transfers to maintain optimal inventory level to meet turns target.  Identify slow moving and obsolete inventory (SLOB) and manage markdown/close out process.  Address demand related queries and issues in a timely manner.  Analyze product life cycle at a regional level  Create ad-hoc reports.  The candidate must have a high level of curiosity and propensity to ask the right questions.  The candidate must be aggressive in execution but fluid and agreeable in collaborative settings. DESIRED CANDIDATE PROFILE  Bachelor’s degree is required.  Minimum of 1 years of analytical role preferred.  High level of comfort in working with details (Self learner).  Experience in sourcing and product development is desired but not necessary.  Superb analytical and critical thinking skills, as proven by academic records and/or demonstrable work experience.  Must be highly capable working in fast-paced, fast-growth environment.  Requires strong organization skills and must be able to work independently with minimal supervision.  Excellent communication skills: presentation, writing, and delivery.  Excel experience required: intermediate (pivot, v-, h- lookups) to advanced (macro) Show more Show less

ESSENTIAL DUTIES AND RESPONSIBILITIES: • Coordinate with showrooms to support display setups and planogram executions gather and document feedback. • Conduct QR code audits and ensure compliance across locations. • Order Management and coordinate product transfers across locations. • Collaborate on shipment logistics to ensure timely and accurate deliveries. • Perform web page audits to validate product accuracy and presentation. • Provide customer service support via phone and email in collaboration with the sales team and showroom captains • Work with the sales and freight claims teams to address issues related to damaged or lost merchandise. • Generate reports and conduct basic data analysis using Excel to support merchandising and operations decisions. • Assist in preparing PowerPoint presentations for internal and external meetings. • Support project management initiatives, tracking milestones and deliverables Desired Candidate Profile Basic proficiency in Microsoft Excel (data entry, formatting, filters, basic formulas). Prior experience in customer service, merchandising, or logistics coordination preferred. Experience creating PowerPoint presentations for reporting or project updates. Strong project management and organizational skills. Excellent verbal and written communication abilities. Ability to multitask and prioritize in a fast paced environment. Flexibility to work in various shifts is required to support team and project requirements Show more Show less

“MSI Services in India is a subsidiary (Captive Center for IT/ITES) of MSI USA. MSI is an USD MNC with 3500+ employees in USA. MSI Services India offers IT & ITES services to MSI USA and has its India office in Vansant Nagar,Bangalore, India with 650+ employees”. We plan to grow further and offer best in class Employee Benefits. For more details visit our website –http://www.msiservices.in/ If you enjoy working in an entrepreneurial results oriented environment where respect, teamwork and innovation are the value drivers then MSI is the right place for you. MSI values Customer First, Continuous Learning, Collaboration, Caring and giving back to Community. Having grown over multiple times in size in the last ten years, MSI is seeking individuals looking for a long-term career and upward mobility. MS International Inc. is a leading nationwide distributor of flooring, countertop, wall tile and hardscaping products. Headquartered in Orange, California, MSI maintains more than 40+ distribution centers across the United States and Canada. For more details visit our website - https://www.msisurfaces.com/ MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role Associate – Sales Support Within our business operations in Bangalore, India. We prefer immediate joiners or short notice joiners. Team Overview: The support team is responsible for offering sales assistance to one of MSI's major retail partners, The Home Depot. The team manages the entire process, from onboarding new items to project planning, execution, and analysis. Additionally, the team has implemented multiple quality controls to ensure that the work performed by Home Depot associates aligns with established standards. Roles and Responsibilities: 1) Overseeing Private Label Management for MSI SKUs. 2) Utilizing the clients' portal for private label SKU onboarding and management. 3) Coordinating with Customer, Product team, and Internal team to manage product tests, packaging tests, factory audits, artwork review and invoicing processes. 4) Maintain quality control measures to ensure Private Label products meet established standards. 5) Proactively identify areas for process improvement. 6) Coordinating Repack and Relabel process with warehouse teams. 7) Any additional work/ task provided by the team lead related to your team. Desired Candidate Profile: 1) Graduate / Post graduate in any discipline with overall 1-2 years of experience in Catalog Management and Supply Chain Management 2) Strong attention to detail and has ability to learn quickly. 3) Needs to have basic knowledge with popular Microsoft Office programs e.g. PowerPoint, excel, word etc. 4) Excellent written and verbal communication skill must be able to create content and prepare reports. 5) Ability to work independently and in a team environment. 6) Demonstrate sound work ethics. 7) Flexible to work in Night shift. Show more Show less

ESSENTIAL DUTIES AND RESPONSIBILITIES:  Build, schedule, and consolidate product deliveries into truck loads through use of strategic routing software.  Monitors driver’s activity throughout the day to ensure deliveries are completed, productivity and safety measures are achieved, and any and all issues are resolved before end of day.  Communicates and updates MSI personnel with delivery details including changes, delays, delivery or pickup times/eta’s, and special handling requests.  Arranges for necessary preventive maintenance and repairs for equipment  Serves as the catalyst for maintaining customer, driver, warehouse, sales and management satisfaction levels by meeting delivery expectations without compromising safety or productivity  Monitor all transportation activities to ensure FMCSA and DOT compliance for both drives and vehicles (Hours of Service, GVWR, DQ Files, Medical & License Expirations, etc.).  Provides feedback to management for process improvement through running of reports or on site observations  Collects, systematically uploads, and stores all necessary documentation for outbound freight, driver compliance and vehicle maintenance records (Inspections, Citations, registration, POD's, Insurance, etc.) in accordance with DOT or Company guidelines.  Monitors driver and equipment utilization -provides feedback for under or over utilization  Partners with supply chain teams to solve delivery problems and strategizes on process improvement  Perform additional duties as required and or requested. Desired Candidate Profile  Experience using both warehouse and transportation systems.  1 year minimum experience dispatching drivers.  Experience using routing Software; Descartes Software Preferred.  Experience using or Safety geared software; LYTX/ Drive Cam Preferred.  Experience using ELD and asset tracking software; Geotab Preferred.  Experience maintaining DOT compliance for both Drivers and Vehicles Show more Show less

Duties and Responsibilities: • Verifying the Docs processed by invoicing team with standard procedure • Generating periodical compliance reports • Processing the Internal Branch transfers as per the business requirement • Work on different audits process of supply chain which involves freight, open Sales / Purchase Orders, local purchase and shipped status. • Validation of the documents uploaded in the system with standard procedure • Serve as liaison with third-party delivery service to coordinate deliveries and resolve problems. • Provide information and assistance as needed to inventory and warehouse personnel to allow for expeditious processing of damaged and defective merchandise. • Perform additional duties as required and or requested Desired Candidate Profile • Bachelors / Master Degree with a minimum of 1 – 4years of experience in INTERNATIONAL BPO, specialization in the Order Management is preferred. • The candidate should have relationship management skills since the job will involve Liaoning with customers and US stakeholders. • The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible. • The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management. • The candidate should have excellent PC skills and should be well versed with Microsoft Products like Excel, Word and Access (optional). • Goal-oriented, motivated self-starter, with excellent organizational skills and Strong problem solving skills. • Strong attention to detail and Good follow up skills. • Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assumes accountability for issues until final resolution Show more Show less

“MSI Services in India is a subsidiary (Captive Center for IT/ITES) of MSI USA. MSI is an USD MNC with 3500+ employees in USA. MSI Services India offers IT & ITES services to MSI USA and has its India office in Vansant Nagar, Bangalore, India with 750+ employees”. MS International Inc. is a leading nationwide distributor of flooring, countertop, wall tile and hardscaping products. Headquartered in Orange, California, MSI maintains more than 40+ distribution centers across the United States and Canada. For more details visit our website - https://www.msisurfaces.com/ MSI ServicesPvt. Ltd. is currently hiring suitable candidates for the role Associate– Sales Support Within our business operations in Bangalore, India.We prefer immediate joiners or short notice joiners. Team Overview: The support team is responsible for offering sales assistance to one of MSI's major retail partners, The Home Depot. The team manages the entire process, from onboarding new items to project planning, execution, and analysis. Additionally, the team has implemented multiple quality controls to ensure that the work performed by Home Depot associates aligns with established standards. Roles and Responsibilities: Overseeing Private Label Management for MSI SKUs. Utilizing the clients' portal for private labels KU onboarding and management. Coordinating with Customer, Product team, and Internal team to manage product tests, packaging tests, factory audits, artwork review and invoicing processes. Maintain quality control measures to ensure Private Label products meet established standards. Proactively identify areas for process improvement. Coordinating Repack and Relabel process with warehouse teams. Purchase order and sales order. Any additional work/ task provided by the team lead related to your team. Desired Candidate Profile: Graduate / Post graduation in any discipline with overall1-2 years of experience in Catalog Management and Supply Chain Management Strong attention to detail and has ability to learn quickly. Needs to have basic knowledge with popular Microsoft Office programs e.g. PowerPoint, excel, word etc. Excellent written and verbal communication skill must be able to create content and prepare reports. Ability to work independently and in a team environment. Demonstrate sound work ethics. Flexible to work in Night shift. Show more Show less

Responsibilities • Manage forecasting and replenishment planning for all LVT categories. • Support the bi-weekly review and upload process for major LVT sub-categories (Rigid Core, Dryback, HRC, Woodhills, W Series, Trims, Adhesives, Underlayment). • Participate in weekly system PO validation (approve/reject). • Track purchase orders to identify and flag potential inventory delays or gaps. • Provide warehouse allocation instructions to vendors upon material readiness. • Proactively follow up with stakeholders on PO status, escalating delayed orders. • Own the end-to-end process for LVT sample orders, coordinating with Marketing and sample logistics. • Maintain routine reports and trackers to keep stakeholders informed. • Assist Big Box teams with tracking and providing updates on open orders. • Serve as the key inventory point of contact, promptly and constructively escalating critical blockers or risks to the Category Lead. Qualifications • Good verbal and written communication skills • Proficiency in excel and PowerPoint presentation • Good Interpersonal skills • At least 2-3 years on experience in MSI team (especially PO processing) • Willingness to deep dive into various processes and gain knowledge • Highly Organized and detail oriented Show more Show less

About MSI SERVICES PVT LTD MSI Services in India is a subsidiary (Captive Center for IT/ITES) of MSI USA. MSI is an MNC with 3500+ employees in USA. MSI Services India offers IT & ITES services to MSI USA and has its India office in Vansant Nagar, Bangalore, India with 650+ employees. We plan to grow further and offer best in class Employee Benefits. For more details visit our website – http://www.msiservices.in/ If you enjoy working in an entrepreneurial results oriented environment where respect, teamwork and innovation are the value drivers then MSI is the right place for you. MSI values Customer First, Continuous Learning, Collaboration, Caring and giving back to Community. Having grown over multiple times in size in the last ten years, MSI is seeking individuals looking for a long-term career and upward mobility. MSI Services Pvt. Ltd is currently hiring suitable candidates for the role - "Associate" within our business operations in Bangalore, India. We prefer immediate joiners or short notice joiners Summary: The Sales Support team in India is tasked with overseeing and improving both sales and customer Support functions. This encompasses addressing customer queries through phone calls, chat, and emails as part of the customer support responsibilities. ESSENTIAL DUTIES AND RESPONSIBILITIES:  Answering inbound calls for B2B customers.  Dialing outbound calls for lead generation or sales support.  Handling chat queries and providing email support.  Keeping up-to-date with product knowledge and industry trends.  Resolving customer complaints and ensuring customer satisfaction.  Perform additional duties as required and or requested. Desired Candidate Profile  Minimum of 1 – 4 years of experience in INTERNATIONAL VOICE PROCESS  The candidate should have relationship management skills since the job will involve Liaoning with customers and US stakeholders.  The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.  The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management  The candidate should have excellent PC skills and should be well versed with Microsoft Products like Excel, Word and Access (optional).  Strong attention to details and Good follow up skills.  Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assumes accountability for issues until final resolution.  Flexible to night shifts is mandatory. Show more Show less

About the Company MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role - “Accounting Associate” within our business operations in Bangalore, India. About the Role The Accounts Receivables (AR) team is responsible for managing the collection of outstanding invoices and ensuring timely payment from clients. Key functions include creating and sending invoices, processing payments, following up on overdue accounts, resolving billing issues, and maintaining strong customer relationships. The team also generates AR reports and ensures compliance with company policies. Responsibilities : Accounts Receivable Reconciling Bank book with MSI Books Reconciling Customer Books with MSI Creating deposits - Cash, Credit Card, Checks and Wire transactions using ERP software Application of Cash Receipts to Customer Accounts Processing AR & SO credits – Generating Credit memos in customer account when customer returns the material Perform additional duties as required and or requested Follow up on aging balance of customer which is past due Making calls to customers for payments and solving them Follow up on Credits to be issued Creating Customer Accounts and verifying them Verification of Resale Certificate Issuing sales tax credits after verification of Resale certificate Verification of credit application with state websites Making calls to customers and references daily Prepare age reports for Branch Qualifications Graduate / Postgraduate in any discipline with overall 1-3 years of work experience/Freshers. Required Skills Ability to solve problems and identify opportunities through analytical thinking Strong attention to detail and has ability to learn quickly Excellent communication skills with good command over English language (verbal & written) Ability to work independently in a team Show more Show less

MSI Services in India is a subsidiary (Captive Center for IT/ITES) of MSI USA. MSI is an MNC with 3500+ employees in USA. MSI Services India offers IT & ITES services to MSI USA and has its India office in Vansant Nagar, Bangalore, India with 650+ employees. We plan to grow further and offer best in class Employee Benefits. For more details visit our website – http://www.msiservices.in/ If you enjoy working in an entrepreneurial results oriented environment where respect, teamwork and innovation are the value drivers then MSI is the right place for you. MSI values Customer First, Continuous Learning, Collaboration, Caring and giving back to Community. Having grown over multiple times in size in the last ten years, MSI is seeking individuals looking for a long-term career and upward mobility. MSI Services Pvt. Ltd is currently hiring suitable candidates for the role - "Associate" within our business operations in Bangalore, India. We prefer immediate joiners or short notice joiners Summary : The Internal Audit team is responsible for evaluating and assessing the company's internal controls, processes, and procedures to ensure compliance with regulations, identify risks, and improve efficiency and effectiveness within the organization. Duties and Responsibilities: • Verifying the Docs processed by invoicing team with standard procedure • Generating periodical compliance reports • Processing the Internal Branch transfers as per the business requirement • Work on different audits process of supply chain which involves freight, open Sales / Purchase Orders, local purchase and shipped status. • Validation of the documents uploaded in the system with standard procedure • Serve as liaison with third-party delivery service to coordinate deliveries and resolve problems. • Provide information and assistance as needed to inventory and warehouse personnel to allow for expeditious processing of damaged and defective merchandise. • Perform additional duties as required and or requested. Desired Candidate Profile Bachelors / Master Degree with a minimum of 1 – 4years of experience in INTERNATIONAL BPO, specialization in the Order Management is preferred. The candidate should have relationship management skills since the job will involve Liaoning with customers and US stakeholders. The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible. The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management. The candidate should have excellent PC skills and should be well versed with Microsoft Products like Excel, Word and Access (optional). Goal-oriented, motivated self-starter, with excellent organizational skills and Strong problem solving skills. Strong attention to detail and Good follow up skills. Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assumes accountability for issues until final resolution. Show more Show less

“ MSI Services in India is a subsidiary (Captive Center for IT/ITES) of MSI USA. MSI is an USD MNC with 3500+ employees in USA. MSI Services India offers IT & ITES services to MSI USA and has its India office in Vansant Nagar, Bangalore, India with 650+ employees”. We plan to grow further and offer best in class Employee Benefits. For more details visit our website – http://www.msiservices.in/ If you enjoy working in an entrepreneurial results-oriented environment where respect, teamwork and innovation are the value drivers then MSI is the right place for you. MSI values Customer First, Continuous Learning, Collaboration, Caring and giving back to Community. Having grown over multiple times in size in the last ten years, MSI is seeking individuals looking for a long-term career and upward mobility. MS International Inc. is a leading nationwide distributor of flooring, countertop, wall tile and hardscaping products. Headquartered in Orange, California, MSI maintains more than 40+ distribution centers across the United States and Canada. For more details visit our website - https://www.msisurfaces.com/ MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role Inventory Planning & Replenishment Analyst Within our business operations in Bangalore, India. We prefer immediate joiners or short notice joiners. Roles & Responsibilities: • Use current and historical shipment information, market trends and POS data to develop demand plans and execute inventory buys. • With internal sales and operations team to develop specific forecasts down to the SKU-level, and anticipate changes which can impact planning • Identify stock shortages and initiate transfers between warehouses to maintain the minimum required inventory levels for the item. • Solve problems as they arise, conduct ad-hoc analysis as needed, and provide recommendations to current operational procedures. • Understand business dynamics and deliver periodical, in-depth analysis of Purchase, Sales and Inventory management functions under various parameters. • Create and input project inventory into the system, and coordinate with the product team to ensure timely order placement and follow-up Perform additional duties as required and or requested. • Communicates with the Business units on a regular basis and conduct meetings and provides accurate analysis. Desired Candidate Profile: • Analyst team in MSI is driven by a purpose to solve the Business problems to help the Organization to reach new heights • Bachelor’s degree in operations, Supply Chain, Logistics, Finance or a related field • 2-3 years of experience in a forecasting/planning analyst role • Excellent verbal and written communication skills • A clear understanding of measurements which could include sales, Inventory weeks on hand, weeks of supply, etc. and how to positively impact these metrics • Excellent and timely cross functional communications across teams • Flexible and adaptive to changing priorities • Excellent in Microsoft excel • Strong in analytical and problem-solving skills • Knowledge on Business, Process and pro-activeness • Flexible to Work from Office • Open to short term overseas business travel • Candidates with a valid US visa is a plus Show more Show less

MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role - "Digital Marketing Analyst” within our business operations in Bangalore, India. Job Summary: We are seeking a detail-oriented and proactive Digital Marketing Analyst to manage and enhance the organic search presence of www.msisurfaces.com. The ideal candidate will play a critical role in improving keyword rankings, technical site health, and content visibility across product and informational pages. This position requires strong expertise in on-page and technical SEO, hands-on experience with analytics tools, and the ability to collaborate cross-functionally with Marketing, IT, and product teams. Key Responsibilities: Specific Task Categories (Based on Internal SEO Task Tracker): • Metadata and header updates (meta titles, descriptions, H1s, alt tags) • Schema and canonical tag maintenance • Sitemap updates and broken link resolution • 404 and server error monitoring, 301 redirection and blog redirection handling • GTM code updates and indexation issue resolution • Content and hyperlink optimization • Navigation improvements and dropdown content edits • SEO alignment for new product/category launches Candidate Requirements/Qualification • 3–5 years of proven experience in digital marketing with a strong focus on SEO . • Experience working on or managing U.S.-based websites; Building Materials / Construction Supplies sector experience is a plus. • Demonstrated ability to grow organic traffic significantly within a short time frame. • Proficiency in local SEO management across 60+ locations. • Expertise with tools such as Ahrefs, SEMrush, Screaming Frog, Google Business Profile (GMB), and GA4. • Strong communication, analytical, and project management skills. • Awareness of Google's evolving stance on AI-generated content and a demonstrated ability to leverage AI insights to produce high-quality, search-optimized content. • Experience with prompt engineering and the use of AI tools like ChatGPT, Bing Chat, or other large language models to enhance SEO efforts. This includes generating SEO -optimized meta descriptions, structured data, and identifying optimization opportunities from AI-generated audits. • Proficient in GA4, Google Search Console, SEMrush, Screaming Frog, and basic HTML/CSS. • Excellent communication, reporting, and documentation skills. • Skilled in Excel or Google Sheets for SEO tracking and task management. • Highly organized, self-driven, and capable of managing multiple SEO priorities. Show more Show less

Service Development Head - MSI Services India Pvt Ltd - Bangalore MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role of Service Development Head within our business operations in Bangalore, India. Job Summary: Experienced senior leader with over 15 years in Shared Services and Global Capability Centers, driving strategic alignment, operational efficiency, and cost optimization. Proven track record in leading cross-functional teams across Finance, Supply Chain, Customer Support, and IT functions. Adept at stakeholder management, especially with U.S.based leadership, ensuring service excellence through strong governance and collaboration. Skilled in building high-performance cultures, managing global teams, and implementing scalable processes. Brings strong business acumen, ERP expertise, and a hands-on leadership approach in dynamic, multi-shift environments. Qualifications & Experience: 15+ years of progressive experience in Shared Services, BPO, or Captive Center environments, with 7+ years in senior leadership roles. Strong understanding of cross-functional processes including Finance, Supply Chain, Customer Support, Procurement, HR, and IT. Proven experience in building, scaling, and transforming shared services or global capability centers. Experience in stakeholder management, preferably with US-based teams and leaders. Strong business acumen with an ability to influence and drive results across geographies. Excellent leadership, communication, and conflict resolution skills. Bachelors Degree in Business, Finance, or Engineering; MBA or equivalent preferred. Preferred Attributes: Experience managing teams across multiple shifts, including night operations. Familiarity with ERP and automation tools (e.g., Oracle, SAP, ServiceNow, RPA tools). Demonstrated ability to operate at both strategic and tactical levels. High resilience, problem-solving ability, and decisiveness in ambiguous environments. US visa and travel history to US / CAN or other GCCs in Europe Show more Show less

Roles and Responsibility Orientation for New Hires – 2 Day process where we explain MSI history, Overview, BPO processes & Basic Business Communication Assessment for new hires to evaluate their understanding on the orientation given – conducted after a week of on-boarding & uploading the assessment under their training log Maintaining the Training portal by creating training items, uploading training content & cleanup of training items. Creating and maintaining the process manuals for all BPO teams  Coordinating & creating cross trainings within MSI BPO Teams. Creating, Assigning & Coordination of Refresher Trainings, Product based trainings & Other Trainings Work on Content development and maintaining of various aspects of the business such as MSI Services website & Internal MSI BPO links (Process & Contact List, Reporting Time & MSI BPO Events Calendar) Work with IT team to enhance applications & provide feedback on bugs and errors while using applications Perform additional duties as required and or requested. Desired Candidate Profile Graduate / Post graduate in any discipline with overall 1-2 years of experience in delivering training Strong attention to detail and has ability to learn quickly. Needs to have basic knowledge with popular Microsoft Office programs e.g. PowerPoint, excel, word etc. Excellent written and verbal communication skill must be able to create content and prepare reports Ability to work independently and in a team environment. Demonstrate sound work ethics.  Flexible to work in shift Show more Show less

“MSI Services in India is a subsidiary (Captive Center for IT/ITES) of MSI USA. MSI is an USD MNC with 3500+ employees in USA. MSI Services India offers IT & ITES services to MSI USA and has its India office in Vansant Nagar, Bangalore, India with 650+ employees”. We plan to grow further and offer best in class Employee Benefits. For more details visit our website – http://www.msiservices.in/ If you enjoy working in an entrepreneurial results oriented environment where respect, teamwork and innovation are the value drivers then MSI is the right place for you. MSI values Customer First, Continuous Learning, Collaboration, Caring and giving back to Community. Having grown over multiple times in size in the last ten years, MSI is seeking individuals looking for a long-term career and upward mobility. MS International Inc. is a leading nationwide distributor of flooring, countertop, wall tile and hardscaping products. Headquartered in Orange, California, MSI maintains more than 40+ distribution centers across the United States and Canada. For more details visit our website - https://www.msisurfaces.com/ MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role Associate– Sales Support Within our business operations in Bangalore, India. We prefer immediate joiners or short notice joiners. Team Overview: The support team is responsible for offering sales assistance to one of MSI's major retail partners, The Home Depot. The team manages the entire process, from onboarding new items to project planning, execution, and analysis. Additionally, the team has implemented multiple quality controls to ensure that the work performed by Home Depot associates aligns with established standards. Roles and Responsibilities: Overseeing Private Label Management for MSI SKUs. Utilizing the clients' portal for private label SKU onboarding and management. Coordinating with Customer, Production, and Internal team to manage product tests, packaging tests, factory audits, artwork review and invoicing processes. Maintain quality control measures to ensure Private Label products meet established standards. Proactively identify areas for process improvement. Coordinating Repack and Relabel process with warehouse teams. Any additional work/ task provided by the team lead related to your team. Desired Candidate Profile: Graduate / Post graduation any discipline with overall 1-2 years of experience in Catalog Management and Supply Chain Management Strong attention to detail and has ability to learn quickly. Needs to have basic knowledge with popular Microsoft Office programs e.g. PowerPoint, excel, word etc. Excellent written and verbal communication skill must be able to create content and prepare reports. Ability to work independently and in a team environment. Demonstrate sound work ethics. Flexible to work in Night shift.

Roles and responsibilities: 1. Coordinate with suppliers to get updates on container bookings 2. Work with Shipping lines to ensure that bookings are released timely and update the team in case of any issues 3. Trouble shoot shipping issues and vendor complaints that arise by being the first point of contact 4. Maintaining records and prompt follow ups 5. Run daily/weekly reports on shipments Desired Candidate Profile 1. Bachelors / Master Degree with a minimum of 2 – 4years of experience in Procurement operations, PR to PO, SCM, 2. Good in MS office, with hands-on experience in Excel 3. Should be a fast learner. 4. The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible. 5. The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management 6. Goal-oriented, motivated self-starter, with excellent organizational skills and Strong problem solving skills. 7. Strong attention to detail and Good follow up skills. 8. Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assumes accountability for issues until final resolution. 9. Good communication and presentation skills are required

Key Responsibilities • Design and develop ERP training materials such as eLearning modules, ILT decks, user manuals, job aids, and simulations. • Collaborate with ERP consultants, internal SMEs, and process owners to translate technical workflows into learner-friendly content. • Create end-user learning journeys that cover pre-implementation, go-live, and post-implementation phases. • Use instructional design tools (e.g., Articulate 360) to develop engaging and interactive learning modules. • Coordinate with the Change Management and L&D teams to ensure consistent and timely training rollout aligned with ERP deployment timelines. • Leverage platforms like Whatfix or similar digital adoption tools to embed contextual learning into ERP systems. • Apply multimedia tools to create high-quality videos, animations, and voiceovers; ensure clear audio encryption and editing standards are met. • Review and improve content based on learner feedback and training effectiveness data. • Ensure adherence to branding, tone, and instructional quality standards. Maintain version control and documentation across all training resources and platforms. Key skills and experience required • Proven experience in instructional design, particularly for ERP systems (SAP, Oracle, Microsoft Dynamics, etc.). • Strong knowledge of tools including Whatfix (or similar), Articulate 360, Canva, video editing software, and audio encrypting tools. • Ability to simplify complex business processes for end-user comprehension. • Working knowledge of HTML, JavaScript, or basic programming is a plus. • Proficient in MS Office Suite, eLearning authoring tools, and multimedia production tools. • Strong visual storytelling skills and understanding of adult learning principles. • Effective communication, stakeholder management, and project coordination abilities. • High attention to detail and ability to work independently with minimal supervision. • Strong organizational and time-management skills with the ability to meet tight deadlines.

MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role of “Associate – Sales Support” within our business operations in Bangalore, India. Essential Duties and Responsibilities: • Conduct competitive pricing and product analysis. • Product forms to be completed with relevant attributes for all upcoming projects • Manage display boards, including coordination with vendors. • The role involves collaborating closely with cross-functional teams, including pricing, merchandising, and Business Unit. • Regularly monitor Menards portal performance, identify issues, and implement timely resolutions. • Coordinating with Customers, sales team to align follow-up activities with sales strategies and targets. • Identify opportunities for process enhancements and implement best practices. • Any other tasks or responsibilities assigned by the Manager that are relevant to the team’s objectives. • Flexibility to handle ad-hoc tasks Desired Candidate profile • Graduate / Post graduate in any discipline with overall 1-2 years of experience in Supply Chain Management • Strong attention to detail and has ability to learn quickly. • Needs to have basic knowledge with popular Microsoft Office programs e.g. PowerPoint, excel, word etc. • Excellent written and verbal communication skill must be able to create content and prepare reports. • Ability to work independently and in a team environment. • Demonstrate sound work ethics. • Flexible to work in Night shift.

MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role - “Associate” within our business operations in Bangalore, India. There are several openings in the Sales, Purchase, Imports and Accounting Departments. Summary: Accounts Payable team is responsible for processing and verifying invoices, managing vendor payments, and reconciling accounts. Ensures timely and accurate payments, maintains vendor records, and handles inquiries and discrepancies. Supports month-end closing. Process Associate – Accounts Payable 1. Check all invoices for proper documentation and make an agreement prior to payment. 2. Classify and match invoices and check requests. 3. Set invoices up for payment. 4. Deal with check requests. 5. Prioritize invoices in accordance with the probability of cash discounts as well as other terms of payment. 6. Audit and deal with credit card bills. 7. Classify and match invoices and check requests. 8. Set invoices up for payment. 9. Make replies to all vendor inquiries. 10. Make reconciliations of vendor statements, research and make corrections of discrepancies. 11. Reconcile payments. 12. Prepare accounts analysis. 13. Follow up on accounts to make sure that payments are made on time. 14. Resolve differences in invoices. 15. Ensure files and documentation to be complete and exactly made, complying with the policy of the company and accepted practices on accounting. 16. Give support to other projects when necessary. 17. Maintain vendor files. 18. Communicate with vendors and reply to inquiries. 19. Assist in month end closing. 20. Perform additional duties as required and or requested.