Order Management Analyst

About the Role: As an experienced Order Management Analyst at Glean, you will play a crucial role in building and streamlining our order management processes within a dynamic startup environment. Your responsibilities will involve setting up efficient workflows, ensuring data accuracy, and facilitating smooth order execution. We are looking for a strategic thinker with practical expertise in process development, master data cleanup, and process automation. Your responsibilities will include: - Managing order management processes to ensure efficiency and accuracy. - Overseeing end-to-end order processing, including order form validation, invoicing, and cash application. - Maintaining accurate master data in ERP/CRM systems to enhance order accuracy and reporting. - Collaborating with sales, finance, Accounts Receivable, and customer support teams to resolve order discrepancies. - Identifying and implementing process automation opportunities to streamline operations. - Handling order-related escalations, troubleshooting issues, and implementing corrective actions. - Managing the accounts receivable mailbox and customer portal. - Establishing key performance indicators (KPIs) to monitor order accuracy, processing speed, and fulfillment efficiency. - Ensuring compliance with company policies, industry standards, and regulatory requirements. - Driving system enhancements and data governance initiatives to support business scalability. About you: - Hold a Bachelor's degree in Business Administration, Supply Chain, or a related field. - Possess 5+ years of experience in the Order to Cash (OTC) process. - Have experience working in a startup or high-growth environment with exposure to process development. - Strong background in master data management, data cleanup, and system optimization. - Proficiency in ERP and CRM systems like Netsuite, Oracle, Salesforce, or similar platforms. - Strong analytical skills with the ability to interpret data and drive decision-making. - Excellent communication, leadership, and stakeholder management skills. - Ability to thrive in a fast-paced, evolving environment with minimal supervision. - Experience in handling night shift operations is a plus. Compensation & Benefits: At Glean, we offer a comprehensive benefits package that includes competitive compensation, Medical, Vision, and Dental coverage, generous time-off policies, and opportunities to contribute to your 401k plan to support your long-term goals. Upon joining, you will receive a home office improvement stipend, as well as annual education and wellness stipends to support your growth and well-being. We foster a vibrant company culture through regular events and provide healthy lunches daily to keep you fueled and focused. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.,