Order Management Analyst

You will be responsible for interfacing with customers, logistics, manufacturing, and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Your role will involve providing assistance to sales functions across EMEA and external customers in areas such as product/service order fulfillment processes, customer service requests like end-to-end order status management, repair/calibration requests, product changes or returns, accounts receivable collections, and invoicing requirements. You will resolve problems by applying established policies, procedures, and tactics. Your proficiency in End-to-End Supply Chain Management processes, specifically Order Management and Purchase, will be essential. You will manage and support the export business processes from order entry until shipment delivery and invoicing, ensuring high on-time delivery performance and minimizing customer stock levels in the Distribution Center. As a point of reference for customers, you will be expected to resolve complex, high-impact problems and participate in regular operational calls with key customers to improve the Order Management process. Your main responsibilities will also include driving customer loyalty through increased productivity, improved value, and fostering a high-performance culture. You will be required to prepare process descriptions (work instructions), maintain daily KPI reports and trackers, create other daily operational reports, and closely cooperate with specialist fields such as Strategic Procurement/Global Purchasing, accounting department, Material Planning, Engineering, and Plant SCM operations. To be eligible for this role, you should hold a Graduate degree in Engineering or Equivalent/Post Graduate in any stream, with fluent English language knowledge. Knowledge of the German language is an advantage but not mandatory. You should have 3-5 years of professional experience in supply chain, order, and export management. Additionally, having in-depth knowledge of computerized order management processes, SAP or similar experiences, purchasing exposure in Manufacturing or Electrical Industry, or shared service center, as well as domain knowledge in SCM, reporting and analysis, PO and Supply Management, Order Management (ERPs/IT Applications/CRM Application), and Master Data Management will be beneficial. Soft skills required for this role include strong analytical skills for order and customer issue management, strong customer service skills, the ability to take ownership of assignments and ensure customer satisfaction, adaptability to drive change and process improvements, proficiency in Microsoft Office tools (Word, Excel, Outlook, PowerPoint), effective communication, presentation, and listening skills, and high learning agility. Proficiency in the German language will be preferred. The shift timings for this position are from 2:30 PM to 11:30 PM.,