Ops Sup Analyst 1 - C09 - GURGAON

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Officer, Transport Officer Hybrid (Internal Job Title: Ops Sup Analyst 1 - C09) based in Gurgaon, India. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

As a Transport operations officer you would be responsible for overseeing and optimizing employee transportation services, ensuring compliance with safety regulations, cost efficiency, and seamless operations. This role involves coordinating transport schedules, managing vendor relationships, and implementing technology-driven solutions to enhance service quality. In addition to the core responsibility of managing transport operations for the location, you would also oversee activities related to Global Hospitality Services (GHS) – which includes cafeteria and pantry services, Managed Print Services, archiving, mail and distribution operations for the location.

In this role, you’re expected to:

• Deliver high quality, prompt and courteous Transport Management services in support of Citi employees needs while working in a safe environment.
• Roster Management / Trip review / Tracking / Supervision
• Be well-informed on SLA’s defined with transport vendors, and ensure that all task are carried out within the framework pre-defined.
• Smooth coordination of the transport supervisors & vendor’s operations team and Responsible for timely pickups and drops.
• Communicate & Liaise with the respective Transport Manager on daily basis & processes.
• Ensure the adherence of the SLAs via a monthly report
• Fleet Management: Oversee vehicle allocation, maintenance schedules, and compliance with safety regulations.
• Responsible for fleet induction and compliance checks.
• Conduct periodic fleet compliance checks
• Route Optimization: Plan and implement efficient transport routes to minimize delays and enhance employee convenience.
• Vendor Coordination: Liaise with transport service providers, manage ground operations, and ensure service quality.
• Compliance & Safety: Ensure adherence to local transport laws, safety protocols, and company policies.
• Technology Integration: Utilize GPS tracking, AI-driven monitoring systems, and dashcams (when implemented) for enhanced safety and efficiency.
• Employee Engagement: Address transport-related concerns, maintain communication channels, and ensure a smooth commuting experience. While ensuring timely responses to employee grievances or request raised from time to time.
• Cost Control: Monitor expenses, optimize fuel consumption, and implement cost-saving strategies.
• Reporting & Documentation: Maintain transport logs TMS, analyze performance metrics, and prepare reports for management review, through the system data.
• Ensure that transport helpdesk team at site or vendor site, promptly attend and respond to users calls
• Systematically revert to transport user/ vendor/ stakeholder mails within defined TAT
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Bachelor’s/University degree
• At least of 3 years of experience in transport operations, fleet management, or logistics.
• Strong understanding of transport regulations, safety standards, and compliance requirements in India.
• Proficiency in Transport Management Software, GPS tracking systems, and AI-driven monitoring tools.
• Excellent communication and skills for vendor management and employee coordination.
• Ability to analyze data, optimize routes, and implement efficiency-driven solutions.
• Experience in employee transport services or corporate fleet management.
• Knowledge of sustainability practices, including electric vehicle (EV) integration.
• Strategic mindset with a focus on continuous improvement and operational efficiency.
• Detail-oriented, proactive, and ability to deliver under different scenarios.
• High integrity and with a commitment to confidentiality.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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