Operations Supervisor

Job Description:

As an Operations Supervisor, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse professionals around the world. In this role, you will make an impact by:

Key Responsibilities

• Lead and coordinate resources supporting core business operations across finance, training, documentation, and pricing functions.
• Define clear roles and responsibilities for direct reports, ensuring alignment with team and organizational goals.
• Collaborate closely with U.S.-based management to enhance operational efficiency and participate in relevant strategic meetings.
• Ensure each business function maintains a dotted-line reporting relationship with U.S. counterparts for strategic oversight.
• Drive individual and team initiatives to meet operational objectives.
• Support and improve team processes through participation in cross-functional and Six Sigma projects.
• Continuously identify and implement process improvements to enhance productivity and service quality.

Qualifications & Skills

• MBA in Finance, Economics, or Business Operations.
• 12–15 years of experience in finance operations, with at least 5 years in team management finance domains.
• Proven leadership experience in directly managing analysts or support teams.
• Strong understanding of pricing strategies, financial analysis, and business operations.
• Proficient in tools such as Excel, Power BI, Tableau, or other BI platforms.
• Demonstrated experience in process optimization, workflow management, and cross-functional collaboration.
• Self-starter with excellent communication, organizational, and documentation skills.
• Strong commitment to process improvement and customer satisfaction.

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