Operations Supervisor

Reporting to the Operations Manager you will be responsible for leading your team to effectively achieve department’s objectives. You will be managing, motivating and driving the performance of your team to ensure that KPI’s are met to a high standard

The successful candidate will be responsible and accountable for the output of the team’s performance and will manage a team of 15 Researchers plus. The successful candidate should also be able to work autonomously, demonstrate a positive, ‘can do’ and solutions focused attitude and must be able to demonstrate numeracy and analytical skills.

• Oversee the management team to ensure production, quality, turnaround time, resource allocation and problem resolution adhere to established policies and procedures.
• Review daily production reports with researchers to accurately assess that production goals
• Evaluate Employee performance and execute appropriate personnel actions.
• Have regular 1:1s with the researchers
• Enforce all of HireRight’s policies and procedures as well as Client requirements.
• Handle escalated issues and requests from internal and external Clients and employees; provide feedback and guidance to the staff
• Create and manage KPIs
• Provide clear, concise, measurable objectives to the researchers and review on a regular basis
• Communicate expectations clearly and provide consistent feedback.
• Delegate responsibilities effectively.
• Maintain a "Continuous Improvement" state of mind and helps to suggest and implement changes
• Be open to cross training in other functions outside of immediate scope of responsibility
• May assist in ad hoc projects as and when required

• Bachelor’s degree/Graduate in any stream
  
• 3-4 years of experience managing others in a time sensitive environment
• Previous BGV operations experience preferred
• Demonstrated leadership ability in the areas of decision making, critical
• thinking and employee relations.
• Proven conflict management and communication skills.
• Prior Verifications background screening experience a plus
• Has in-depth business and knowledge department or function
• Has a good knowledge and understanding of related functions
• Has good understanding of industry issues
• Demonstrates people leadership skills