Job Role: Guest Relations Executive Preferred Joining: Immediate Experience: 2 - 3 Years Location: North Goa *Candidates currently based in North Goa with experience in the hospitality sector preferred. About the Role: The Guest Relations Executive is responsible for managing and enhancing the guest experience by ensuring exceptional service standards, addressing guest inquiries and concerns, and building strong relationships to drive customer satisfaction and loyalty. Additionally, they collaborate with internal teams to uphold brand standards and contribute to the company’s service excellence goals. Key Skills Required: Customer Service Communication Problem-Solving Attention to Detail Upselling Responsibilities: Analyze operating sheets/apps and check upcoming checkins/checkouts. Prepare the whatsapp groups and ensure the first call is made to the guest at least 7 days before the guest check in date. Review arrival lists to welcome all guests and arrange welcome hampers as and when needed. Share guest check in alerts promptly the previous day. Ensure all guests IDs are collected and update the same on the google drive with links to the guest details. Attend to all guests and answer their inquiries promptly. Help prepare welcome folders with collateral (e.g. room service menus, area descriptions). Continuously provide support and assistance to the guest during the stay. Provide information about amenities, area and venues and promote services/upsell. Add various experiences to make the stay more enjoyable as per guest’s requirements. Follow up with guests mid-stay to ensure they are having a great stay further addressing any concerns/queries. Anticipate guest needs and build rapport with them. Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages). Address customer complaints and escalate to Guest Relations Manager when needed. Record information in the logbook daily. Ensure compliance with health and quality standards. Make sure that the homes, villa attendance and all the amenities/services provided to the guests are ready before the arrival. Coordinate with the procurement team and operations team to provide backup/necessary requirements. Collect the security deposit and ensure it's kept safely. Ensure the damages report is received before the guest checkout and set-off amount from the security deposit if needed. Ensure reviews and feedback forms are taken from each guest at the time of checkout. How to Apply: Please send your resume to careers@hireavilla.in or contact us on +91 93705 62421 Show more Show less
Job Role: Guest Relations Executive Preferred Joining: Immediate Experience: 2 - 3 Years Location: North Goa *Candidates currently based in North Goa with experience in the hospitality sector preferred. About the Role: The Guest Relations Executive is responsible for managing and enhancing the guest experience by ensuring exceptional service standards, addressing guest inquiries and concerns, and building strong relationships to drive customer satisfaction and loyalty. Additionally, they collaborate with internal teams to uphold brand standards and contribute to the company’s service excellence goals. Key Skills Required: Customer Service Communication Problem-Solving Attention to Detail Upselling Responsibilities: Analyze operating sheets/apps and check upcoming checkins/checkouts. Prepare the whatsapp groups and ensure the first call is made to the guest at least 7 days before the guest check in date. Review arrival lists to welcome all guests and arrange welcome hampers as and when needed. Share guest check in alerts promptly the previous day. Ensure all guests IDs are collected and update the same on the google drive with links to the guest details. Attend to all guests and answer their inquiries promptly. Help prepare welcome folders with collateral (e.g. room service menus, area descriptions). Continuously provide support and assistance to the guest during the stay. Provide information about amenities, area and venues and promote services/upsell. Add various experiences to make the stay more enjoyable as per guest’s requirements. Follow up with guests mid-stay to ensure they are having a great stay further addressing any concerns/queries. Anticipate guest needs and build rapport with them. Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages). Address customer complaints and escalate to Guest Relations Manager when needed. Record information in the logbook daily. Ensure compliance with health and quality standards. Make sure that the homes, villa attendance and all the amenities/services provided to the guests are ready before the arrival. Coordinate with the procurement team and operations team to provide backup/necessary requirements. Collect the security deposit and ensure it's kept safely. Ensure the damages report is received before the guest checkout and set-off amount from the security deposit if needed. Ensure reviews and feedback forms are taken from each guest at the time of checkout. How to Apply: Please send your resume to careers@hireavilla.in or contact us on +91 93705 62421
Profile : The Sales Executive will be responsible for managing rental enquiries and sales for rentals vertical. Candidates currently based in North Goa with experience in the hospitality sector preferred. About Hireavilla Hireavilla was founded to craft contemporary, luxury vacations for discerning travelers which offer high-end luxury home stays across holiday destinations in India and South-East Asia. The company focuses on offering the unique, local and curated hospitality experiences to its customers while they are on vacation by not only delivering a beautiful home in a stunning location but also managing the entire stay with the help of their well trained and widely connected teams. We have over 150 homes in some of the best travel destinations in the world, including Goa, Alibaug, Lonavala, Sri Lanka, Bali and Dubai. Each stay offers beautiful homes in amazing locations, a warm and welcoming home-style service along with a locally curated breakfast and a variety of meal options to choose from, giving you an array of experiences to bond and celebrate special occasions with your loved ones. As a company, Hireavilla has been invested in by the founder of Soho House, Le pain Quotidien, amongst others and has hosted various industrialists, celebrities and sports personalities in their homes. Hireavilla also provides property management services for self use through its new technology-based property management product, Home360. Duties & Responsibilities Achieve rental targets, which is included but not limited to : Handle all enquiries and reach out to potential renters through various mediums Record all enquiries in a timely manner and maintain the home calendar Coordinate and plan all rental stays with local ground team Coordinate home maintenance from time to time with Operations team Create monthly financials of the rental earnings Build rapport and establish long term relationships with customers Communicate the month end earnings with homeowners Send out MIS for rental homes to the homeowners Train the team and keep them motivated Skills Required A young motivated individual, who is eager to learn, be proactive, including and not limited to Speaking fluent English, second language is preferred Be well versed and efficient with Microsoft Office Experience and working knowledge of CRM systems Someone who is a go-getter, motivated, can achieve targets, and wants to join a young exciting organization for a long run. Someone with a minimum of 1+ years of work experience, preferably at a start-up or own venture How to Apply: Please send your resume to careers@hireavilla.in or contact us on +91 93705 62421
Job Role: Operations Supervisor Company: Hireavilla Location: North Goa Work Experience: 2-4 years of functional experience in hospitality operations *Candidates based in North Goa with experience in the hospitality sector preferred. Responsibilities Responsible for the daily shift supervision of Housekeeping and other Operations team members and the tasks that will be involved. Directs and works with employees to verify property rooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Qualifications Work experience as a Operations/Housekeeping Supervisor or similar role Hands-on experience with cleaning and maintenance tasks for large organizations Ability to use industrial cleaning equipment and products Excellent organizational and team management skills Stamina to handle the physical demands of the job Flexibility to work various shifts, including evenings and weekends How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience to [Insert Email Address] with the subject line "Operations Supervisor". You can also email your resume to careers@hireavilla.in or contact +91 93705 62421 for more information.
Job Role: Guest Relations Executive Preferred Joining: Immediate Experience: 2 - 3 Years Location: North Goa *Candidates currently based in North Goa with experience in the hospitality sector preferred. About the Role: The Guest Relations Executive is responsible for managing and enhancing the guest experience by ensuring exceptional service standards, addressing guest inquiries and concerns, and building strong relationships to drive customer satisfaction and loyalty. Additionally, they collaborate with internal teams to uphold brand standards and contribute to the company’s service excellence goals. Key Skills Required: Customer Service Communication Problem-Solving Attention to Detail Upselling Responsibilities: Analyze operating sheets/apps and check upcoming checkins/checkouts. Prepare the whatsapp groups and ensure the first call is made to the guest at least 7 days before the guest check in date. Review arrival lists to welcome all guests and arrange welcome hampers as and when needed. Share guest check in alerts promptly the previous day. Ensure all guests IDs are collected and update the same on the google drive with links to the guest details. Attend to all guests and answer their inquiries promptly. Help prepare welcome folders with collateral (e.g. room service menus, area descriptions). Continuously provide support and assistance to the guest during the stay. Provide information about amenities, area and venues and promote services/upsell. Add various experiences to make the stay more enjoyable as per guest’s requirements. Follow up with guests mid-stay to ensure they are having a great stay further addressing any concerns/queries. Anticipate guest needs and build rapport with them. Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages). Address customer complaints and escalate to Guest Relations Manager when needed. Record information in the logbook daily. Ensure compliance with health and quality standards. Make sure that the homes, villa attendance and all the amenities/services provided to the guests are ready before the arrival. Coordinate with the procurement team and operations team to provide backup/necessary requirements. Collect the security deposit and ensure it's kept safely. Ensure the damages report is received before the guest checkout and set-off amount from the security deposit if needed. Ensure reviews and feedback forms are taken from each guest at the time of checkout. How to Apply: Please send your resume to careers@hireavilla.in or contact us on +91 93705 62421
Job Role: Guest Relations Executive Preferred Joining: Immediate Experience: 2 - 3 Years Location: North Goa *Candidates currently based in North Goa with experience in the hospitality sector preferred. About the Role: The Guest Relations Executive is responsible for managing and enhancing the guest experience by ensuring exceptional service standards, addressing guest inquiries and concerns, and building strong relationships to drive customer satisfaction and loyalty. Additionally, they collaborate with internal teams to uphold brand standards and contribute to the company’s service excellence goals. Key Skills Required: Customer Service Communication Problem-Solving Attention to Detail Upselling Responsibilities: Analyze operating sheets/apps and check upcoming checkins/checkouts. Prepare the whatsapp groups and ensure the first call is made to the guest at least 7 days before the guest check in date. Review arrival lists to welcome all guests and arrange welcome hampers as and when needed. Share guest check in alerts promptly the previous day. Ensure all guests IDs are collected and update the same on the google drive with links to the guest details. Attend to all guests and answer their inquiries promptly. Help prepare welcome folders with collateral (e.g. room service menus, area descriptions). Continuously provide support and assistance to the guest during the stay. Provide information about amenities, area and venues and promote services/upsell. Add various experiences to make the stay more enjoyable as per guest’s requirements. Follow up with guests mid-stay to ensure they are having a great stay further addressing any concerns/queries. Anticipate guest needs and build rapport with them. Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages). Address customer complaints and escalate to Guest Relations Manager when needed. Record information in the logbook daily. Ensure compliance with health and quality standards. Make sure that the homes, villa attendance and all the amenities/services provided to the guests are ready before the arrival. Coordinate with the procurement team and operations team to provide backup/necessary requirements. Collect the security deposit and ensure it's kept safely. Ensure the damages report is received before the guest checkout and set-off amount from the security deposit if needed. Ensure reviews and feedback forms are taken from each guest at the time of checkout. How to Apply: Please send your resume to careers@hireavilla.in or contact us on +91 93705 62421
Operations Supervisor As an Operations Supervisor, I am responsible for overseeing day-to-day operational activities to ensure efficiency, quality, and compliance across all departments. My role involves coordinating staff, managing resources, and maintaining operational standards to achieve organizational goals. I work closely with management and on-site teams to streamline processes, monitor performance, and drive continuous improvement. Key Responsibilities: Supervise and coordinate daily operations, ensuring smooth workflow and timely task completion. Manage staff schedules, performance, and training to maintain high service standards. Oversee property and facility maintenance, ensuring safety and quality compliance. Implement operational procedures and monitor adherence to company policies. Identify areas for improvement and develop solutions to enhance efficiency. Communicate effectively between management, staff, and clients for seamless operations. Prepare reports, track key metrics, and support strategic planning and decision-making. Core Skills: Team Leadership | Operations Management | Facility Supervision | Staff Coordination | Quality Assurance | Process Optimization | Problem Solving | Communication
Operations Supervisor As an Operations Supervisor, I am responsible for overseeing day-to-day operational activities to ensure efficiency, quality, and compliance across all departments. My role involves coordinating staff, managing resources, and maintaining operational standards to achieve organizational goals. I work closely with management and on-site teams to streamline processes, monitor performance, and drive continuous improvement. Key Responsibilities: Supervise and coordinate daily operations, ensuring smooth workflow and timely task completion. Manage staff schedules, performance, and training to maintain high service standards. Oversee property and facility maintenance, ensuring safety and quality compliance. Implement operational procedures and monitor adherence to company policies. Identify areas for improvement and develop solutions to enhance efficiency. Communicate effectively between management, staff, and clients for seamless operations. Prepare reports, track key metrics, and support strategic planning and decision-making. Core Skills: Team Leadership | Operations Management | Facility Supervision | Staff Coordination | Quality Assurance | Process Optimization | Problem Solving | Communication
Designation: Operations Supervisor Location: North Goa Employment Type: Full-Time Work Experience: 2-4 years of functional experience in hospitality operations *Candidates currently based in North Goa with experience in the hospitality sector preferred. About Hireavilla Hireavilla was founded to craft contemporary, luxury vacations for discerning travelers which offer high-end luxury home stays across holiday destinations in India and South-East Asia. The company focuses on offering the unique, local and curated hospitality experiences to its customers while they are on vacation by not only delivering a beautiful home in a stunning location but also managing the entire stay with the help of their well trained and widely connected teams. We have over 150 homes in some of the best travel destinations in the world, including Goa, Alibaug, Lonavala, Sri Lanka, Bali and Dubai. Each stay offers beautiful homes in amazing locations, a warm and welcoming home-style service along with a locally curated breakfast and a variety of meal options to choose from, giving you an array of experiences to bond and celebrate special occasions with your loved ones. As a company, Hireavilla has been invested in by the founder of Soho House, Le pain Quotidien, amongst others and has hosted various industrialists, celebrities and sports personalities in their homes. Hireavilla also provides property management services for self use through its new technology-based property management product, Home360. Responsibilities Responsible for the daily shift supervision of Housekeeping and other Operations team members and the tasks that will be involved. Directs and works with employees to verify property rooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Qualifications Work experience as a Operations/Housekeeping Supervisor or similar role Hands-on experience with cleaning and maintenance tasks for large organizations Ability to use industrial cleaning equipment and products Excellent organizational and team management skills Stamina to handle the physical demands of the job Flexibility to work various shifts, including evenings and weekends How to Apply: Please send your resume to careers@hireavilla.in or contact us on +91 80877 19867
Designation: Operations Supervisor Location: North Goa Employment Type: Full-Time Work Experience: 2-4 years of functional experience in hospitality operations *Candidates currently based in North Goa with experience in the hospitality sector preferred. About Hireavilla Hireavilla was founded to craft contemporary, luxury vacations for discerning travelers which offer high-end luxury home stays across holiday destinations in India and South-East Asia. The company focuses on offering the unique, local and curated hospitality experiences to its customers while they are on vacation by not only delivering a beautiful home in a stunning location but also managing the entire stay with the help of their well trained and widely connected teams. We have over 150 homes in some of the best travel destinations in the world, including Goa, Alibaug, Lonavala, Sri Lanka, Bali and Dubai. Each stay offers beautiful homes in amazing locations, a warm and welcoming home-style service along with a locally curated breakfast and a variety of meal options to choose from, giving you an array of experiences to bond and celebrate special occasions with your loved ones. As a company, Hireavilla has been invested in by the founder of Soho House, Le pain Quotidien, amongst others and has hosted various industrialists, celebrities and sports personalities in their homes. Hireavilla also provides property management services for self use through its new technology-based property management product, Home360. Responsibilities Responsible for the daily shift supervision of Housekeeping and other Operations team members and the tasks that will be involved. Directs and works with employees to verify property rooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Qualifications Work experience as a Operations/Housekeeping Supervisor or similar role Hands-on experience with cleaning and maintenance tasks for large organizations Ability to use industrial cleaning equipment and products Excellent organizational and team management skills Stamina to handle the physical demands of the job Flexibility to work various shifts, including evenings and weekends How to Apply: Please send your resume to [HIDDEN TEXT] or contact us on +91 80877 19867
Job Title: Owners & Guests Experience Manager Location: Goa Employment Type: Full-Time Reporting To: General Manager Role: We are looking for a Manager – Owners & Guests Experience to manage the complete relationship lifecycle with villa owners and guests. This role ensures high owner satisfaction, exceptional guest experiences, concierge service excellence, and strong cross-functional coordination across teams. Key Responsibilities: Primary point of contact for villa owners; manage daily communication and escalations (WhatsApp groups). Lead onboarding of new villas in coordination with Operations, Sales, Marketing, Finance, and Housekeeping. Oversee end-to-end homeowner and guest experience journeys. Identify, qualify, and nurture prospective villa owner leads; conduct discovery calls and hand over qualified leads for closure. Supervise external concierge partners delivering guest services including pre-arrival communication, 24/7 support, upselling, and post-stay feedback. Ensure brand-aligned communication and service consistency across all guest touchpoints. Handle VIP guest check-ins/check-outs when required. Candidate Requirements: 3–5 years of experience in hospitality, villa management, hotels, real estate, or luxury customer experience. Strong background in client relationship management, guest services, or concierge operations. Excellent communication, coordination, and stakeholder management skills. Comfortable working in a fast-paced hospitality environment and using WhatsApp Business and reporting tools. Experience working with villa owners or property investors is a plus. Why Join us: Strategic, high-impact role influencing revenue and brand reputation. Direct exposure to senior leadership. Growth opportunities in a fast-scaling premium villa management company How to apply: 📧 Email your resume to careers@hireavilla.in or Contact: +91 80877-19867
Job Title: Guest Experience & Reservations Executive (24/7 Operations) Location: Goa (Office-based | Rotational Shifts) Salary: 3LPA (Fixed) + Performance Incentives Role Overview We are hiring a Guest Experience & Reservations Executive to manage end-to-end guest communication before, during, and after their stay. This role is critical in delivering a smooth, responsive, and professional guest experience across all Hireavilla properties. Key Responsibilities Pre-Arrival Communication Contact guests via WhatsApp and phone after booking (Direct & OTA). Collect mandatory details (IDs, arrival time, preferences). Share check-in details, villa address, and house rules. Coordinate with Operations for smooth check-ins. 24/7 Guest Support (During Stay) Act as the primary point of contact for guests. Handle guest requests, concerns, and issues calmly and efficiently. Coordinate with housekeeping, maintenance, operations, and villa teams. Escalate issues as per SOPs when required. In-Stay Upselling Proactively offer services such as airport transfers, chef/meals, yoga, massage, and experiences. Clearly explain services and pricing. Coordinate service execution with relevant teams. Post-Stay Follow-Up Contact guests after check-out. Collect feedback and reviews (Google, Airbnb, internal). Flag issues and insights for service improvement. Reporting & Shift Discipline Update guest interactions and notes in tracking sheets. Ensure clear handovers between shifts. Follow SOPs strictly to maintain information continuity. Candidate Requirements Excellent spoken and written English (mandatory). Hindi required; additional languages are a plus. Strong communication and customer-handling skills. Comfortable using WhatsApp, phone calls, emails, and Google Sheets. Calm under pressure and solution-oriented. Willing to work rotating shifts, including night shifts. Prior experience in hospitality, hotel front office, call center, OTA support, or travel operations preferred. How to Apply 📧 Email your resume to careers@hireavilla.in 📞 Contact: +91 80877 19867
Job Title: Guest Experience & Reservations Executive (24/7 Operations) Location: Goa (Office-based | Rotational Shifts) Salary: 3LPA (Fixed) + Performance Incentives Role Overview We are hiring a Guest Experience & Reservations Executive to manage end-to-end guest communication before, during, and after their stay. This role is critical in delivering a smooth, responsive, and professional guest experience across all Hireavilla properties. Key Responsibilities Pre-Arrival Communication Contact guests via WhatsApp and phone after booking (Direct & OTA). Collect mandatory details (IDs, arrival time, preferences). Share check-in details, villa address, and house rules. Coordinate with Operations for smooth check-ins. 24/7 Guest Support (During Stay) Act as the primary point of contact for guests. Handle guest requests, concerns, and issues calmly and efficiently. Coordinate with housekeeping, maintenance, operations, and villa teams. Escalate issues as per SOPs when required. In-Stay Upselling Proactively offer services such as airport transfers, chef/meals, yoga, massage, and experiences. Clearly explain services and pricing. Coordinate service execution with relevant teams. Post-Stay Follow-Up Contact guests after check-out. Collect feedback and reviews (Google, Airbnb, internal). Flag issues and insights for service improvement. Reporting & Shift Discipline Update guest interactions and notes in tracking sheets. Ensure clear handovers between shifts. Follow SOPs strictly to maintain information continuity. Candidate Requirements Excellent spoken and written English (mandatory). Hindi required; additional languages are a plus. Strong communication and customer-handling skills. Comfortable using WhatsApp, phone calls, emails, and Google Sheets. Calm under pressure and solution-oriented. Willing to work rotating shifts, including night shifts. Prior experience in hospitality, hotel front office, call center, OTA support, or travel operations preferred. How to Apply 📧 Email your resume to careers@hireavilla.in 📞 Contact: +91 80877 19867