Job Role: Guest Relations Executive Preferred Joining: Immediate Experience: 2 - 3 Years Location: North Goa *Candidates currently based in North Goa with experience in the hospitality sector preferred. About the Role: The Guest Relations Executive is responsible for managing and enhancing the guest experience by ensuring exceptional service standards, addressing guest inquiries and concerns, and building strong relationships to drive customer satisfaction and loyalty. Additionally, they collaborate with internal teams to uphold brand standards and contribute to the company’s service excellence goals. Key Skills Required: Customer Service Communication Problem-Solving Attention to Detail Upselling Responsibilities: Analyze operating sheets/apps and check upcoming checkins/checkouts. Prepare the whatsapp groups and ensure the first call is made to the guest at least 7 days before the guest check in date. Review arrival lists to welcome all guests and arrange welcome hampers as and when needed. Share guest check in alerts promptly the previous day. Ensure all guests IDs are collected and update the same on the google drive with links to the guest details. Attend to all guests and answer their inquiries promptly. Help prepare welcome folders with collateral (e.g. room service menus, area descriptions). Continuously provide support and assistance to the guest during the stay. Provide information about amenities, area and venues and promote services/upsell. Add various experiences to make the stay more enjoyable as per guest’s requirements. Follow up with guests mid-stay to ensure they are having a great stay further addressing any concerns/queries. Anticipate guest needs and build rapport with them. Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages). Address customer complaints and escalate to Guest Relations Manager when needed. Record information in the logbook daily. Ensure compliance with health and quality standards. Make sure that the homes, villa attendance and all the amenities/services provided to the guests are ready before the arrival. Coordinate with the procurement team and operations team to provide backup/necessary requirements. Collect the security deposit and ensure it's kept safely. Ensure the damages report is received before the guest checkout and set-off amount from the security deposit if needed. Ensure reviews and feedback forms are taken from each guest at the time of checkout. How to Apply: Please send your resume to careers@hireavilla.in or contact us on +91 93705 62421 Show more Show less
Job Role: Guest Relations Executive Preferred Joining: Immediate Experience: 2 - 3 Years Location: North Goa *Candidates currently based in North Goa with experience in the hospitality sector preferred. About the Role: The Guest Relations Executive is responsible for managing and enhancing the guest experience by ensuring exceptional service standards, addressing guest inquiries and concerns, and building strong relationships to drive customer satisfaction and loyalty. Additionally, they collaborate with internal teams to uphold brand standards and contribute to the company’s service excellence goals. Key Skills Required: Customer Service Communication Problem-Solving Attention to Detail Upselling Responsibilities: Analyze operating sheets/apps and check upcoming checkins/checkouts. Prepare the whatsapp groups and ensure the first call is made to the guest at least 7 days before the guest check in date. Review arrival lists to welcome all guests and arrange welcome hampers as and when needed. Share guest check in alerts promptly the previous day. Ensure all guests IDs are collected and update the same on the google drive with links to the guest details. Attend to all guests and answer their inquiries promptly. Help prepare welcome folders with collateral (e.g. room service menus, area descriptions). Continuously provide support and assistance to the guest during the stay. Provide information about amenities, area and venues and promote services/upsell. Add various experiences to make the stay more enjoyable as per guest’s requirements. Follow up with guests mid-stay to ensure they are having a great stay further addressing any concerns/queries. Anticipate guest needs and build rapport with them. Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages). Address customer complaints and escalate to Guest Relations Manager when needed. Record information in the logbook daily. Ensure compliance with health and quality standards. Make sure that the homes, villa attendance and all the amenities/services provided to the guests are ready before the arrival. Coordinate with the procurement team and operations team to provide backup/necessary requirements. Collect the security deposit and ensure it's kept safely. Ensure the damages report is received before the guest checkout and set-off amount from the security deposit if needed. Ensure reviews and feedback forms are taken from each guest at the time of checkout. How to Apply: Please send your resume to careers@hireavilla.in or contact us on +91 93705 62421
Profile : The Sales Executive will be responsible for managing rental enquiries and sales for rentals vertical. Candidates currently based in North Goa with experience in the hospitality sector preferred. About Hireavilla Hireavilla was founded to craft contemporary, luxury vacations for discerning travelers which offer high-end luxury home stays across holiday destinations in India and South-East Asia. The company focuses on offering the unique, local and curated hospitality experiences to its customers while they are on vacation by not only delivering a beautiful home in a stunning location but also managing the entire stay with the help of their well trained and widely connected teams. We have over 150 homes in some of the best travel destinations in the world, including Goa, Alibaug, Lonavala, Sri Lanka, Bali and Dubai. Each stay offers beautiful homes in amazing locations, a warm and welcoming home-style service along with a locally curated breakfast and a variety of meal options to choose from, giving you an array of experiences to bond and celebrate special occasions with your loved ones. As a company, Hireavilla has been invested in by the founder of Soho House, Le pain Quotidien, amongst others and has hosted various industrialists, celebrities and sports personalities in their homes. Hireavilla also provides property management services for self use through its new technology-based property management product, Home360. Duties & Responsibilities Achieve rental targets, which is included but not limited to : Handle all enquiries and reach out to potential renters through various mediums Record all enquiries in a timely manner and maintain the home calendar Coordinate and plan all rental stays with local ground team Coordinate home maintenance from time to time with Operations team Create monthly financials of the rental earnings Build rapport and establish long term relationships with customers Communicate the month end earnings with homeowners Send out MIS for rental homes to the homeowners Train the team and keep them motivated Skills Required A young motivated individual, who is eager to learn, be proactive, including and not limited to Speaking fluent English, second language is preferred Be well versed and efficient with Microsoft Office Experience and working knowledge of CRM systems Someone who is a go-getter, motivated, can achieve targets, and wants to join a young exciting organization for a long run. Someone with a minimum of 1+ years of work experience, preferably at a start-up or own venture How to Apply: Please send your resume to careers@hireavilla.in or contact us on +91 93705 62421
Job Role: Operations Supervisor Company: Hireavilla Location: North Goa Work Experience: 2-4 years of functional experience in hospitality operations *Candidates based in North Goa with experience in the hospitality sector preferred. Responsibilities Responsible for the daily shift supervision of Housekeeping and other Operations team members and the tasks that will be involved. Directs and works with employees to verify property rooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Qualifications Work experience as a Operations/Housekeeping Supervisor or similar role Hands-on experience with cleaning and maintenance tasks for large organizations Ability to use industrial cleaning equipment and products Excellent organizational and team management skills Stamina to handle the physical demands of the job Flexibility to work various shifts, including evenings and weekends How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience to [Insert Email Address] with the subject line "Operations Supervisor". You can also email your resume to careers@hireavilla.in or contact +91 93705 62421 for more information.
Job Role: Guest Relations Executive Preferred Joining: Immediate Experience: 2 - 3 Years Location: North Goa *Candidates currently based in North Goa with experience in the hospitality sector preferred. About the Role: The Guest Relations Executive is responsible for managing and enhancing the guest experience by ensuring exceptional service standards, addressing guest inquiries and concerns, and building strong relationships to drive customer satisfaction and loyalty. Additionally, they collaborate with internal teams to uphold brand standards and contribute to the company’s service excellence goals. Key Skills Required: Customer Service Communication Problem-Solving Attention to Detail Upselling Responsibilities: Analyze operating sheets/apps and check upcoming checkins/checkouts. Prepare the whatsapp groups and ensure the first call is made to the guest at least 7 days before the guest check in date. Review arrival lists to welcome all guests and arrange welcome hampers as and when needed. Share guest check in alerts promptly the previous day. Ensure all guests IDs are collected and update the same on the google drive with links to the guest details. Attend to all guests and answer their inquiries promptly. Help prepare welcome folders with collateral (e.g. room service menus, area descriptions). Continuously provide support and assistance to the guest during the stay. Provide information about amenities, area and venues and promote services/upsell. Add various experiences to make the stay more enjoyable as per guest’s requirements. Follow up with guests mid-stay to ensure they are having a great stay further addressing any concerns/queries. Anticipate guest needs and build rapport with them. Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages). Address customer complaints and escalate to Guest Relations Manager when needed. Record information in the logbook daily. Ensure compliance with health and quality standards. Make sure that the homes, villa attendance and all the amenities/services provided to the guests are ready before the arrival. Coordinate with the procurement team and operations team to provide backup/necessary requirements. Collect the security deposit and ensure it's kept safely. Ensure the damages report is received before the guest checkout and set-off amount from the security deposit if needed. Ensure reviews and feedback forms are taken from each guest at the time of checkout. How to Apply: Please send your resume to careers@hireavilla.in or contact us on +91 93705 62421
Job Role: Guest Relations Executive Preferred Joining: Immediate Experience: 2 - 3 Years Location: North Goa *Candidates currently based in North Goa with experience in the hospitality sector preferred. About the Role: The Guest Relations Executive is responsible for managing and enhancing the guest experience by ensuring exceptional service standards, addressing guest inquiries and concerns, and building strong relationships to drive customer satisfaction and loyalty. Additionally, they collaborate with internal teams to uphold brand standards and contribute to the company’s service excellence goals. Key Skills Required: Customer Service Communication Problem-Solving Attention to Detail Upselling Responsibilities: Analyze operating sheets/apps and check upcoming checkins/checkouts. Prepare the whatsapp groups and ensure the first call is made to the guest at least 7 days before the guest check in date. Review arrival lists to welcome all guests and arrange welcome hampers as and when needed. Share guest check in alerts promptly the previous day. Ensure all guests IDs are collected and update the same on the google drive with links to the guest details. Attend to all guests and answer their inquiries promptly. Help prepare welcome folders with collateral (e.g. room service menus, area descriptions). Continuously provide support and assistance to the guest during the stay. Provide information about amenities, area and venues and promote services/upsell. Add various experiences to make the stay more enjoyable as per guest’s requirements. Follow up with guests mid-stay to ensure they are having a great stay further addressing any concerns/queries. Anticipate guest needs and build rapport with them. Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages). Address customer complaints and escalate to Guest Relations Manager when needed. Record information in the logbook daily. Ensure compliance with health and quality standards. Make sure that the homes, villa attendance and all the amenities/services provided to the guests are ready before the arrival. Coordinate with the procurement team and operations team to provide backup/necessary requirements. Collect the security deposit and ensure it's kept safely. Ensure the damages report is received before the guest checkout and set-off amount from the security deposit if needed. Ensure reviews and feedback forms are taken from each guest at the time of checkout. How to Apply: Please send your resume to careers@hireavilla.in or contact us on +91 93705 62421