Owners & Guests Experience Manager

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We are looking for a Manager – Owners & Guests Experience to manage the complete relationship lifecycle with villa owners and guests. This role ensures high owner satisfaction, exceptional guest experiences, concierge service excellence, and strong cross-functional coordination across teams.

Key Responsibilities:

• Primary point of contact for villa owners; manage daily communication and escalations (WhatsApp groups).
• Lead onboarding of new villas in coordination with Operations, Sales, Marketing, Finance, and Housekeeping.
• Oversee end-to-end homeowner and guest experience journeys.
• Identify, qualify, and nurture prospective villa owner leads; conduct discovery calls and hand over qualified leads for closure.
• Supervise external concierge partners delivering guest services including pre-arrival communication, 24/7 support, upselling, and post-stay feedback.
• Ensure brand-aligned communication and service consistency across all guest touchpoints.
• Handle VIP guest check-ins/check-outs when required.

Candidate Requirements:

• 3–5 years of experience in hospitality, villa management, hotels, real estate, or luxury customer experience.
• Strong background in client relationship management, guest services, or concierge operations.
• Excellent communication, coordination, and stakeholder management skills.
• Comfortable working in a fast-paced hospitality environment and using WhatsApp Business and reporting tools.
• Experience working with villa owners or property investors is a plus.

Why Join us:

• Strategic, high-impact role influencing revenue and brand reputation.
• Direct exposure to senior leadership.
• Growth opportunities in a fast-scaling premium villa management company

How to apply:

careers@hireavilla.in or Contact: +91 80877-19867