Owners & Guests Experience Manager

5 years

0 Lacs

Posted:1 week ago| Platform: Linkedin logo

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On-site

Job Type

Full Time

Job Description

Job Title:

Location:

Employment Type:

Reporting To:


Role:

We are looking for a Manager – Owners & Guests Experience to manage the complete relationship lifecycle with villa owners and guests. This role ensures high owner satisfaction, exceptional guest experiences, concierge service excellence, and strong cross-functional coordination across teams.


Key Responsibilities:

  • Primary point of contact for villa owners; manage daily communication and escalations (WhatsApp groups).
  • Lead onboarding of new villas in coordination with Operations, Sales, Marketing, Finance, and Housekeeping.
  • Oversee end-to-end homeowner and guest experience journeys.
  • Identify, qualify, and nurture prospective villa owner leads; conduct discovery calls and hand over qualified leads for closure.
  • Supervise external concierge partners delivering guest services including pre-arrival communication, 24/7 support, upselling, and post-stay feedback.
  • Ensure brand-aligned communication and service consistency across all guest touchpoints.
  • Handle VIP guest check-ins/check-outs when required.


Candidate Requirements:

  • 3–5 years of experience in hospitality, villa management, hotels, real estate, or luxury customer experience.
  • Strong background in client relationship management, guest services, or concierge operations.
  • Excellent communication, coordination, and stakeholder management skills.
  • Comfortable working in a fast-paced hospitality environment and using WhatsApp Business and reporting tools.
  • Experience working with villa owners or property investors is a plus.


Why Join us:

  • Strategic, high-impact role influencing revenue and brand reputation.
  • Direct exposure to senior leadership.
  • Growth opportunities in a fast-scaling premium villa management company


How to apply:

careers@hireavilla.in or Contact: +91 80877-19867

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