Operations Supervisor

Company Description

BTC Dana is a leading next-generation financial brokerage firm based in Dubai, dedicated to revolutionizing the investment landscape. We offer a diverse range of over 500 CFD trading instruments, including FX, Cryptocurrencies, Commodities, and Stocks. Our user-friendly FinTech-designed platform and dedicated customer support make trading easy and enjoyable for everyone, ensuring transparency and fund safety.

Headquarters:

Service Centre:

We serve customers from 20 different countries and regions, offering robust support, Work culture, and Team Diversity. Our team, spread across various countries, offers a rich, multicultural work experience. We foster an environment that provides significant growth exposure within the company, empowering employees to achieve their full potential.

Position Summary:

We are seeking candidates well-versed in Indian financial regulations and investment behaviors, comfortable navigating cultural differences, to assist the company in building a local operations team. This role will act as a bridge between the headquarters and the Indian team, driving strategy implementation, brand building, and compliance to ensure sustainable business growth.

Key Responsibilities:

1. Market and Strategy Implementation:

• Analyze market trends and policies for Contracts for Difference (CFDs) in India, and propose localized growth strategies.
• Research competitor activities in the Indian market and develop practical recommendations.
• Integrate headquarters' strategies to create operational plans tailored to Indian user habits (e.g., account opening processes, deposit incentives, trading education).
• Regularly produce market analysis reports to support strategic decision-making at headquarters.

2. User Growth and Conversion

• Optimize conversion rates for Know Your Customer (KYC), deposits, and first-time trades.
• Plan and execute localized marketing campaigns targeting Indian traders (e.g., deposit bonuses, trading competitions, referral programs).

3. Customer Retention and Education

• Promote trader education content (e.g., webinars, video courses, community events).
• Collaborate with headquarters to analyze client behavior and churn data, developing strategies for retention and reinvestment.
• Manage local client communities (e.g., Telegram, WhatsApp, YouTube) to enhance client engagement.

4. Compliance and Risk Control

• Assist the company in strengthening its compliance framework within India.

5. Team Management

• Support headquarters in developing the local team.
• Train and enhance the capabilities of the local team.

Candidate Profile:

• Strong analytical and problem-solving skills with a proactive mindset.
• Fluency in

  both English and Hindi

  (spoken and written) is essential.
• Proficient in

  Microsoft Office

  (Excel, PowerPoint, Word).
• Comfortable working with data; capable of extracting meaningful insights from complex datasets.
• Innovative thinker with a creative approach to challenges.
• Team-oriented with excellent interpersonal and communication skills.
• Highly adaptable and eager to learn in a fast-paced environment.

What We Offer:

• Competitive salary with performance-based commission.
• A dynamic, fast-paced work environment with exposure to international markets.
• Professional growth opportunities, including the chance to work in different countries and collaborate with a multicultural team.
• Comprehensive benefits package.