Operations Supervisor

Company Description

Vertex Global Services is a globally recognized leader in Business Optimization Solutions, ranked 19th among the top 50 most innovative companies worldwide. The company provides a diverse range of services including Managed Services, Human Resource Outsourcing, Performance Marketing, AI, and Digital Ed-Tech platforms. Celebrated as the Best Place to Work, Vertex is committed to sustainability, fostering a strong organizational culture, and creating value for clients, employees, and communities. Known as the Most Innovative Tech Company in India, Vertex integrates customer service excellence into its business processes to help clients scale effectively.

Role Description

This is a full-time, on-site role for an Operations Supervisor located in Gurugram. The Operations Supervisor will be responsible for overseeing daily operations, ensuring departmental efficiency, and managing a team to achieve performance goals. Responsibilities include monitoring operational processes, implementing strategies for optimization, analyzing operational data, and ensuring compliance with organizational policies and standards. The role requires effective collaboration with other departments to streamline workflows and address challenges.

Role and Responsibility

• Setting goals

  : Set clear goals for team members to encourage them to work enthusiastically

• Delegating tasks

  : Assign tasks to team members based on their strengths

• Monitoring progress

  : Oversee progress towards goals and ensure everyone is working towards the same goal

• Providing feedback

  : Provide feedback to team members to help them improve

• Coaching

  : Coach team members to improve their performance and customer interactions

• Organizing

  : Create schedules, streamline processes, and schedule meetings

• Ensuring compliance

  : Ensure adherence to company policies and client requirements

• Managing escalations

  : Manage escalations and resolve complex issues

• Training

  : Conduct training sessions for new hires 

Skillset and Experience Required

• Excellent organizational and time management skills.
• Strong verbal and written communication skills.Ability to work independently with minimal supervision.Attention to detail and accuracy in completing tasks.
• Ability to multitask and prioritize workload effectively.

Qualification Required

• Bachelor's degree or equivalent experience preferred.

Technical Qualification

• Intermmediate Excel and Power Point
• CRM and HRMS usage