Job
Description
IF YOUR CANDIDACY DOES NOT MEET THE MUST-HAVE REQUIREMENTS, PLEASE DO NOT APPLY. OTHERWISE, YOUR APPLICATION WILL BE AUTOMATICALLY REJECTED. Role Overview The Operations Performance & Data Analyst plays a critical role in ensuring that all operational, financial, and shipping data is accurately and timely entered into internal systems throughout the cargo lifecycle — from initial pickup to final invoice submission. This position will oversee compliance with SOPs, monitor shipment timelines, verify vendor invoices, and generate performance and compliance reports for senior management. The ultimate goal is to drive operational accuracy, increase visibility, and support continuous improvement across departments. ⸻ Key Responsibilities • Monitor that data and documents (BOL, POD, invoices, shipment status, etc.) are entered accurately and on time in the TMS/CRM system by the Operations, Sales, and Finance departments, in accordance with internal SOPs (e.g., BOL should be uploaded within 2 hours after pickup). • Track the entire cargo lifecycle — from pickup to final delivery and invoicing — and flag any operational delays or errors. • Review vendor invoices (trucking companies, warehouses, brokers) to ensure alignment with agreed terms before they are submitted to the system and billed to clients. • Cross-check vendor billing with internal records (POs, shipment details, negotiated rates) and resolve discrepancies proactively. • Conduct daily audits of delayed or mismanaged shipments and create detailed reports with root-cause analysis and improvement suggestions. • Collaborate with Operations, Finance, and Sales teams to identify systemic issues and develop strategic process improvements. • Approve or reject additional charges submitted by vendors, validating legitimacy and internal approval. • Ensure all shipments meet critical deadlines and clients are invoiced accurately and on time. • Prepare and analyze monthly financial and operational performance reports for executive management. • Ensure continuous compliance with internal SOPs at all stages of cargo handling. • Support implementation and optimization of digital tools (TMS, client portals, business intelligence dashboards). • Serve as a liaison between internal departments, ensuring transparency and smooth handoff of shipment and billing data. • Identify opportunities to streamline operations and contribute to crossdepartment efficiency improvements. ⸻ Preferred Skills & Qualifications • 2+ years of experience in freight forwarding, logistics coordination, or supply chain reporting • Strong working knowledge of TMS/CRM systems (e.g., Shipthis, Magaya, CargoWise, or equivalent) • Familiarity with core freight documents (BOL, POD, invoice, delivery receipts, etc.) • Strong analytical and problem-solving skills with a keen eye for operational accuracy • Experience verifying and reconciling invoices from third-party vendors • Excellent communication and cross-functional coordination skills • Ability to produce and present reports to senior management in clear, actionable format • Strong Excel or Google Sheets skills; knowledge of BI tools is a plus • Detail-oriented with ability to manage multiple priorities under deadlines Show more Show less
