Operations Manager

Resort Operations Manager

• Overall Resort Operations Management:

  Lead and manage all aspects of resort operations across six properties, including front office, housekeeping, food and beverage, maintenance, and recreational activities.

• Strategic Leadership & Team Management:

  Recruit, train, supervise, and mentor a high-performing team. Foster a positive and productive work environment, ensuring clear communication and collaboration across all departments.

• Guest Experience Excellence:

  Champion guest satisfaction by ensuring the highest standards of service are consistently met. Promptly address and resolve any guest concerns or operational challenges.

• Financial Performance:

  Develop, manage, and monitor budgets for all properties. Implement strategies to control costs, maximize revenue, and analyze financial reports to ensure profitability.

• Property Upkeep & Standards:

  Oversee the regular maintenance and upkeep of all resort facilities, ensuring they meet safety, quality, and aesthetic standards.

• Reservation Management (Specific Focus):

• Directly manage all incoming reservations for all six properties

  , ensuring accuracy and efficiency.

• Provide exceptional customer service

  for all reservation inquiries, modifications, and cancellations via phone, email, and online channels.

• Utilize reservation software and property management systems (PMS)

  to track bookings, manage room availability, and process payments.

• Collaborate closely with sales and revenue management teams

  to implement effective pricing strategies, special offers, and promotions.

• Generate detailed reservation reports

  to track performance, identify trends, and provide insights for future forecasting.

• Communication & Reporting:

  Maintain open and effective communication channels with all department heads, staff, and senior management. Provide regular updates and reports on operational performance and reservation trends.

• Policy Implementation:

  Develop, implement, and enforce resort policies and procedures to ensure smooth operations, compliance with regulations, and consistent service delivery.

• Vendor Relationships:

  Manage relationships with suppliers and vendors, negotiating contracts and ensuring the quality of procured services and goods.

• multiple properties. Strong experience in

  reservation management is essential.

• Leadership & Management Skills:

  Exceptional leadership, team-building, and motivational skills with a demonstrated ability to develop and empower staff.

• Communication Skills:

  Outstanding interpersonal and communication skills, both written and verbal, in English and Malayalam. Proficiency in additional languages is a plus.

• Financial Acumen:

  Strong understanding of financial management, including budgeting, forecasting, cost control, and revenue management.

• Technical Proficiency:

  Advanced computer skills, including extensive experience with resort management systems, property management systems (PMS), reservation software, and Microsoft Office Suite.

• Customer Service Excellence:

  A genuine passion for delivering superior guest experiences and a proven track record in achieving high guest satisfaction.

• Problem-Solving:

  Strong analytical and problem-solving abilities with a calm and professional demeanor under pressure.

• Flexibility:

  Ability to work flexible hours, including evenings, weekends, and holidays, as business demands.

• Local Knowledge:

  Familiarity with the Wayanad region and its unique tourism landscape is a significant advantage.

• Education:

  A bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.

• This is a unique opportunity to lead the entire operations of multiple beautiful properties in Wayanad. We offer a competitive salary, a comprehensive benefits package, and the chance to make a significant impact on our guest experience and business growth. If you are a results-oriented leader with a strong background in both resort management and reservations, we encourage you to apply!