Fire Safety Compliance: Conduct regular inspections of fire safety equipment (fire extinguishers, hose reels, hydrants, smoke detectors, fire alarms, sprinklers, etc.). Ensure fire exits and evacuation routes are unobstructed and properly marked. Maintain proper documentation of all fire safety certificates and AMC records. Emergency Preparedness & ERT (Emergency Response Team): Lead the mall’s Emergency Response Team (ERT) and train team members regularly. Organize mock fire drills and evacuation exercises as per schedule. Coordinate with local fire department and emergency services for drills and real-time incidents. Training & Awareness: Conduct fire safety training for security staff, housekeeping, retail staff, and tenants. Display and maintain fire safety signage and emergency contact lists across the mall. System Maintenance & Coordination: Monitor BMS (Building Management System) related to fire alarms and safety devices. Coordinate with maintenance vendors for timely repair or replacement of fire safety systems. Regulatory & Audit Compliance: Ensure compliance with Fire Department regulations and Safety Norms as per National Building Code (NBC) and local authorities. Assist during inspections by government authorities and ensure timely renewal of fire NOC. Reporting: Submit daily/weekly/monthly reports on fire system status, incidents, and audit findings to the Operations Manager. Log any incidents, system faults, or safety observations in a formal register Qualifications: Diploma or Certification in Fire & Industrial Safety or Fire Engineering. Minimum 3–5 years of experience in fire safety (preferably in mall, hotel, or commercial building). Knowledge of NBC, fire NOC processes, and safety regulations. Job Types: Permanent, Fresher Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Health insurance Leave encashment Life insurance Paid sick time Provident Fund Schedule: Day shift Evening shift Fixed shift Morning shift Rotational shift Weekend availability Work Location: In person
Fire Safety Compliance: Conduct regular inspections of fire safety equipment (fire extinguishers, hose reels, hydrants, smoke detectors, fire alarms, sprinklers, etc.). Ensure fire exits and evacuation routes are unobstructed and properly marked. Maintain proper documentation of all fire safety certificates and AMC records. Emergency Preparedness & ERT (Emergency Response Team): Lead the mall’s Emergency Response Team (ERT) and train team members regularly. Organize mock fire drills and evacuation exercises as per schedule. Coordinate with local fire department and emergency services for drills and real-time incidents. Training & Awareness: Conduct fire safety training for security staff, housekeeping, retail staff, and tenants. Display and maintain fire safety signage and emergency contact lists across the mall. System Maintenance & Coordination: Monitor BMS (Building Management System) related to fire alarms and safety devices. Coordinate with maintenance vendors for timely repair or replacement of fire safety systems. Regulatory & Audit Compliance: Ensure compliance with Fire Department regulations and Safety Norms as per National Building Code (NBC) and local authorities. Assist during inspections by government authorities and ensure timely renewal of fire NOC. Reporting: Submit daily/weekly/monthly reports on fire system status, incidents, and audit findings to the Operations Manager. Log any incidents, system faults, or safety observations in a formal register Qualifications: Diploma or Certification in Fire & Industrial Safety or Fire Engineering. Minimum 3–5 years of experience in fire safety (preferably in mall, hotel, or commercial building). Knowledge of NBC, fire NOC processes, and safety regulations. Job Types: Permanent, Fresher Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Health insurance Leave encashment Life insurance Paid sick time Provident Fund Schedule: Day shift Evening shift Fixed shift Morning shift Rotational shift Weekend availability Work Location: In person
Job Description 1 . Guest Interaction & Assistance Greet and welcome mall visitors with a friendly and professional attitude. 2. Mall Information Desk Management Manage the mall’s helpdesk/information kiosk effectively. Maintain updated mall directories, promotional materials, and event schedules. Handle inquiries about lost & found items. 3. Customer Complaint Handling Address guest concerns or complaints politely and promptly. Escalate unresolved issues to the concerned department (housekeeping, security, or operations). 4. Coordination with Mall Departments Communicate and coordinate with security, housekeeping, maintenance, and parking teams for guest-related needs. Follow up on guest requests until resolution is confirmed. 5. Emergency Support Assist during emergency situations (fire, medical, evacuation) by guiding guests and coordinating with emergency response teams. Stay informed about mall emergency procedures and act accordingly. 6. Feedback & Reporting Collect guest feedback forms and suggestions. Maintain daily reports of inquiries, complaints, and escalations for management review. 7. Lost & Found Management Record and manage lost & found items as per mall procedures. Ensure proper documentation when returning items to guests. 8. Cleanliness & Appearance Ensure the guest service area is always clean and organized. Maintain a professional appearance and follow dress code standards. Provide accurate information about stores, brands, ongoing promotions, events, and mall facilities. Guide guests to specific locations such as washrooms, food courts, entertainment zones, ATMs, etc. ONLY Female candidates required Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Provident Fund Work Location: In person
Job Description 1 . Guest Interaction & Assistance Greet and welcome mall visitors with a friendly and professional attitude. 2. Mall Information Desk Management Manage the mall’s helpdesk/information kiosk effectively. Maintain updated mall directories, promotional materials, and event schedules. Handle inquiries about lost & found items. 3. Customer Complaint Handling Address guest concerns or complaints politely and promptly. Escalate unresolved issues to the concerned department (housekeeping, security, or operations). 4. Coordination with Mall Departments Communicate and coordinate with security, housekeeping, maintenance, and parking teams for guest-related needs. Follow up on guest requests until resolution is confirmed. 5. Emergency Support Assist during emergency situations (fire, medical, evacuation) by guiding guests and coordinating with emergency response teams. Stay informed about mall emergency procedures and act accordingly. 6. Feedback & Reporting Collect guest feedback forms and suggestions. Maintain daily reports of inquiries, complaints, and escalations for management review. 7. Lost & Found Management Record and manage lost & found items as per mall procedures. Ensure proper documentation when returning items to guests. 8. Cleanliness & Appearance Ensure the guest service area is always clean and organized. Maintain a professional appearance and follow dress code standards. Provide accurate information about stores, brands, ongoing promotions, events, and mall facilities. Guide guests to specific locations such as washrooms, food courts, entertainment zones, ATMs, etc. ONLY Female candidates required Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Health insurance Leave encashment Paid sick time Provident Fund Work Location: In person
Role & responsibilities Greet and welcome guests courteously at various touchpoints (entrance, helpdesk, info kiosk, etc.). Provide accurate information about mall facilities, store locations, ongoing promotions, events, and services. Assist lost or distressed guests, including elderly, children, and differently abled individuals. Handle guest complaints promptly and escalate unresolved issues to the appropriate department. Coordinate with housekeeping, security, and maintenance teams to ensure guest comfort and safety. Maintain a log of guest feedback, suggestions, and complaints for management review. Ensure the helpdesk and guest service areas are clean, organized, and well-equipped with updated information. Assist in emergency situations and follow proper protocols as per mall safety guidelines. Distribute promotional materials, brochures, and assist during mall events. Maintain a pleasant and professional demeanor at all times. Key Skills and Competencies: Excellent communication skills (English, Hindi, and regional language preferred) Strong interpersonal and problem-solving skills Positive attitude with a customer-first approach Good grooming and professional appearance Ability to stay calm and courteous under pressure Basic computer and reporting skills (MS Excel, Email, CRM tools)
Role & responsibilities : We are seeking a dynamic and creative Marketing & Events Executive to join our team at Aparna NEO Mall. This role is integral in elevating the malls presence both online and offline through engaging content, immersive events, tenant collaboration, and community-building activities. The ideal candidate should have a keen understanding of the retail landscape, strong communication skills, and the agility to manage multiple projects in a fast-paced environment. Key Responsibilities: Social Media & Digital Marketing Manage engaging content across platforms (Instagram, Facebook, YouTube, LinkedIn) Track trends, monitor analytics, and optimize content for performance and engagement. Manage social media campaigns to drive footfall and tenant visibility Coordinate with digital media and creative agencies for content and performance marketing. Event Planning & Execution Manage & execute monthly events, festive promotions, and mall activations Coordinate with vendors & agencies to deliver memorable experiences & smooth execution. Oversee on-ground event logistics, setup, and timely execution Conduct Pre & post-event analysis and documentation for continuous improvement Tenant Coordination & Communication Serve as the main point of contact between mall tenants and the marketing team Keep tenants informed and involved in marketing campaigns and promotional activities Gather tenant content, feedback, and promotional materials Coordinate onboarding communications for new store launches and offer rollouts Retail & Consumer Insights Stay updated on retail trends, shopper behaviour, and category movements Collect consumer and tenant feedback to enhance marketing initiatives Conduct basic competitors research and footfall benchmarking Qualifications & Skills: Any Graduation is mandatory. 2–4 years of experience in retail, mall marketing or hospitality Strong grasp of social media trends, content tools, and campaign management Excellent communication, interpersonal, and organizational abilities Proactive attitude and willingness to work weekends/festive periods as required.