Guest Service Executive

Job Description

1. Guest Interaction & Assistance

• Greet and welcome mall visitors with a friendly and professional attitude.

2. Mall Information Desk Management

• Manage the mall’s helpdesk/information kiosk effectively.
• Maintain updated mall directories, promotional materials, and event schedules.
• Handle inquiries about lost & found items.

3. Customer Complaint Handling

• Address guest concerns or complaints politely and promptly.
• Escalate unresolved issues to the concerned department (housekeeping, security, or operations).

4. Coordination with Mall Departments

• Communicate and coordinate with security, housekeeping, maintenance, and parking teams for guest-related needs.
• Follow up on guest requests until resolution is confirmed.

5. Emergency Support

• Assist during emergency situations (fire, medical, evacuation) by guiding guests and coordinating with emergency response teams.
• Stay informed about mall emergency procedures and act accordingly.

6. Feedback & Reporting

• Collect guest feedback forms and suggestions.
• Maintain daily reports of inquiries, complaints, and escalations for management review.

7. Lost & Found Management

• Record and manage lost & found items as per mall procedures.
• Ensure proper documentation when returning items to guests.

8. Cleanliness & Appearance

• Ensure the guest service area is always clean and organized.
• Maintain a professional appearance and follow dress code standards.
• Provide accurate information about stores, brands, ongoing promotions, events, and mall facilities.
• Guide guests to specific locations such as washrooms, food courts, entertainment zones, ATMs, etc.
• ONLY Female candidates required

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Work Location: In person