Guest Service Executive

Key Responsibilities

• Warmly welcome and engage guests, ensuring a memorable first and last impression
• Build long-term relationships with regular and VIP guests
• Manage reservations, seating plans, and guest preferences
• Handle guest feedback, complaints, and special requests professionally and promptly
• Coordinate closely with service staff, kitchen, and management to ensure smooth operations
• Maintain guest database and track preferences, special occasions, and feedback
• Ensure high standards of service, hygiene, and presentation across the restaurant
• Assist in planning and executing special events, promotions, and themed dining experiences
• Train and guide front-of-house staff on guest engagement and service excellence
• Represent the brand values and authentic Italian hospitality of the restaurant

Required Skills & Qualifications

• Proven experience in hospitality, guest relations, or restaurant management
• Strong communication and interpersonal skills
• Passion for customer service and fine dining experiences
• Knowledge of Italian cuisine and dining etiquette is a plus
• Ability to handle high-pressure situations calmly and professionally
• Excellent organizational and problem-solving skills
• Proficiency in reservation systems and basic MS Office tools

Preferred Experience

• 2–5 years of experience in a premium or fine-dining restaurant
• Experience handling VIP guests and customer relationship management
• Multilingual skills (Italian or other foreign languages) are an advantage

Good English Communication.

Immediate joiner preffered

Interested candidate can apply share resume on [email protected]

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

• Food provided
• Leave encashment
• Paid sick time
• Provident Fund

Work Location: In person