Reservation Manager (Ladies Staff) We're looking for an organized and customer-focused Reservation Manager to join our team, specifically for our properties in Wayanad. This role is open exclusively to female applicants and will be responsible for managing all reservation-related activities across our six properties, ensuring a seamless booking experience for our guests. Responsibilities Reservation Management: Oversee and manage all incoming reservations for our six properties in Wayanad, ensuring accuracy and efficiency. Customer Service: Provide exceptional customer service to potential and existing guests, assisting with inquiries, modifications, and cancellations via phone, email, and online channels. Team Leadership & Training: Potentially lead and train a small team of reservation agents, ensuring they are well-versed in our property offerings and reservation procedures. System Proficiency: Effectively utilize reservation software and property management systems (PMS) to track bookings, manage room availability, and process payments. Rate Management: Collaborate with the sales and revenue management teams to understand and implement pricing strategies, special offers, and promotions. Communication: Maintain clear and consistent communication with front desk, sales, and marketing teams regarding availability, special requests, and guest information. Reporting: Generate daily, weekly, and monthly reservation reports to track performance, identify trends, and provide insights for forecasting. Problem Resolution: Proactively address and resolve any reservation-related issues or guest concerns promptly and professionally. Qualifications Experience: Proven experience in a reservation management or senior reservation agent role, preferably within the hospitality industry. Communication Skills: Excellent verbal and written communication skills in English and Malayalam; knowledge of other languages is a plus. Technical Proficiency: Strong computer skills, including experience with reservation systems (PMS), Microsoft Office Suite, and online travel agencies (OTAs). Organizational Skills: Highly organized with a keen eye for detail and the ability to manage multiple tasks efficiently. Customer Focus: A genuine passion for delivering outstanding customer service and ensuring guest satisfaction. Problem-Solving: Ability to think critically and resolve issues independently. Gender Requirement: This position is open to female applicants only . Local Knowledge: Familiarity with Wayanad and its attractions is a strong advantage. Why Join Our Team? We offer a supportive work environment, opportunities for professional growth, and the chance to be a key part of Job Type: Full-time Pay: ₹8,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Food provided Schedule: Day shift Work Location: In person
Resort Manager Job Description We're looking for a highly skilled and experienced Resort Manager to oversee the daily operations of our properties. The ideal candidate will be a dynamic leader with exceptional management and communication skills, dedicated to ensuring an outstanding experience for our guests and a productive environment for our staff. Responsibilities: Operational Oversight: Manage all aspects of resort operations, including front desk, housekeeping, food and beverage, maintenance, and recreational facilities. Team Leadership: Recruit, train, supervise, and motivate a high-performing team. Foster a positive and collaborative work environment. Guest Satisfaction: Ensure the highest level of guest satisfaction by promptly addressing concerns, anticipating needs, and maintaining exceptional service standards. Financial Management: Develop and manage budgets, control costs, analyze financial reports, and implement strategies to maximize revenue. Property Maintenance: Oversee the upkeep and maintenance of all resort facilities, ensuring they meet safety and quality standards. Marketing & Sales Support: Collaborate with the sales and marketing teams to promote the resort and drive occupancy. Policy Implementation: Develop, implement, and enforce resort policies and procedures to ensure smooth operations and compliance with regulations. Problem Solving: Effectively resolve guest complaints, employee issues, and operational challenges with a calm and professional demeanor. Communication: Maintain open and effective communication with all departments, staff, and senior management. Vendor Management: Manage relationships with suppliers and vendors, negotiating contracts and ensuring quality services. Qualifications: Proven experience as a Resort Manager, Hotel Manager, or in a similar senior hospitality management role. Exceptional leadership and team-building skills with a track record of motivating and developing staff. Outstanding interpersonal and communication skills, both written and verbal. Strong financial acumen, including budgeting, forecasting, and revenue management. In-depth knowledge of hospitality operations and best practices. Ability to work flexible hours, including evenings, weekends, and holidays, as needed. Proficiency in resort management software and Microsoft Office Suite. A bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. Why Join Our Team? We offer a competitive salary, benefits package, and the opportunity to lead a dedicated team in a beautiful resort setting. If you are a results-oriented leader passionate about delivering exceptional guest experiences, we encourage you to apply! Job Type: Full-time Pay: ₹12,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Food provided Schedule: Day shift Work Location: In person