Operations Manager

Job Overview:

The Operations Manager is responsible for overseeing the daily operations of the shopping mall, ensuring a safe, clean, and welcoming environment for tenants and customers. This role involves managing facility maintenance, security, housekeeping, vendor relations, and coordinating with tenants to ensure smooth operations and high customer satisfaction.

Role & responsibilities:

• Supervise and manage day-to-day operations of the mall including security, housekeeping, maintenance, parking, and customer service.
  
• Oversee facility maintenance, repairs, and improvement projects.
  
• Ensure compliance with safety, health, and environmental regulations.
  
• Liaise with tenants regarding operational issues and service requirements.
  
• Monitor and manage the performance of service vendors and contractors.
  
• Prepare and manage the operational budget, track expenses, and reduce costs.
  
• Conduct regular inspections to ensure cleanliness, safety, and quality standards are maintained.
  
• Respond to emergencies, incidents, and customer complaints promptly and professionally.
  
• Support the implementation of marketing and promotional events in coordination with other departments.
  
• Maintain records and reports related to mall operations, including maintenance logs, incident reports, and vendor performance.
  

Qualifications and Skills:

• Bachelor's degree in Business Administration, Facilities Management, or a related field.
  
• Minimum 5-10 years of experience in operations, preferably in retail, commercial real estate, or mall management.
  
• Strong leadership and team management skills.
  
• Excellent communication and interpersonal abilities.
  
• Ability to multitask, prioritize responsibilities, and meet deadlines.
  
• Familiarity with building systems, security, and maintenance operations.
  
• Proficiency in MS Office; knowledge of facility management software is a plus.