Operations Manager

Qualification & Experience

• Master’s Degree in Biotechnology or related field

• 10+ years of work experience
• Ability to work under pressure and manage tight internal and client deadlines.
• Strong communication skills, including written, listening and presentation abilities.

Role Purpose:

Seeking an experienced and visionary Senior Operations Manager to lead and optimize our end-to-end operations – encompassing Projects, Product Management, and Logistics. The ideal candidate will play a pivotal role in driving operational excellence, process innovation, and cross-functional alignment to scale our biotech business and strengthen our market presence.

Key Responsibilities

• Design and execute tailored operational plans across product and service verticals.

• Translate strategic objectives into executable roadmaps and action plans.

• Lead planning, budgeting, forecasting, and resource allocation for operations.

• Foster a high-performance culture with strong values, accountability, and morale.

• Inspire, mentor, and develop cross-functional teams for optimum performance.

• Champion effective communication between leadership and frontline teams.

• Develop, implement, and continuously improve SOPs for product handling, service delivery, and logistics.

• Ensure operational policies align with organizational goals and regulatory requirements.

• Drive digitization and automation where relevant to improve operational efficiency.

• Ensure all operations adhere to industry standards, regulatory guidelines, and internal controls.

• Review audit outcomes and implement corrective action plans.

• Oversee documentation and compliance for quality assurance, certifications, and vendor management.

• Work closely with Sales, R&D, Procurement, and Customer Support to ensure seamless execution of client deliverables.

• Collaborate with senior leadership to shape mission, vision, and long-term strategic goals.

• Conduct operational and market analysis to improve service delivery, logistics, and procurement.

• Negotiate pricing, delivery, and contracts with key vendors to optimize cost and reliability.

• Approve replacements, waivers, and discounts (>36% for NEB and >40% for CST) in line with internal policy.

• Monitor customer feedback and align operations to enhance satisfaction and retention.