Operations Manager

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About Simandhar Education:

Simandhar Education is India’s leading EdTech platform for professional finance and accounting courses like US CPA, US CMA, EA, CIA, and ACCA, in official partnership with AICPA and Becker. Our mission is to bridge the global skill gap by delivering high-quality education, mentorship, and career support to aspiring professionals.

Job Summary:

We are seeking a highly organized and dynamic Operations Manager to oversee and streamline day-to-day academic and administrative functions. This role requires someone with strong interpersonal skills, a background in education operations or student support, and the ability to work cross-functionally to enhance student experience and team performance.

Key Responsibilities:

• Manage and lead the operations team to ensure smooth execution of academic and support functions.
• Oversee student lifecycle management — from onboarding and counseling to course completion support.
• Coordinate with academic teams, mentors, and support staff to align operational goals with organizational objectives.
• Supervise scheduling, class coordination, and faculty communication.
• Monitor and improve team performance, ensuring adherence to SLAs and high-quality student support.
• Implement efficient workflows and processes for continuous improvement.
• Address student queries/escalations in a timely and professional manner.
• Assist in data reporting, analysis, and strategic planning to drive operational excellence.
• Collaborate with sales, marketing, and academic teams to ensure a seamless student journey.

Key Skills and Qualifications:

• Bachelor’s degree in Education, Management, Communication, or a related field.
• 8+ years of experience in operations, student support, or academic advising; prior experience in the education sector is preferred.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Experience in student counseling, mentoring, or academic coordination.
• Knowledge of professional certification programs such as US CPA, US CMA, EA, CIA, and ACCA is a plus.
• Proven ability to lead teams and work collaboratively across departments.
• Proficiency in CRM tools, MS Office, and online education platforms is preferred.

Why Join Simandhar Education?

• Be part of a fast-growing EdTech company shaping global finance professionals.
• Work with an inspiring team and make a direct impact on thousands of student careers.
• Opportunity for growth, leadership, and continuous learning.