Operations Manager

8 years

0 Lacs

Posted:9 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Operations Manager – Business & Franchise Operations


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Role Objective

The Operations Manager is responsible for ensuring Railingo actually delivers what Sales promises — across:

  • Franchise operations
  • Dealer & channel execution
  • Order-to-delivery lifecycle
  • Internal coordination (sales, accounts, logistics, factory)
  • Process discipline, compliance, and accountability


Role Scope

The Operations Manager owns 5 interconnected layers:

  • Franchise Operations (primary focus)
  • Dealer & Channel Operations
  • Order, Inventory & Dispatch Coordination
  • Internal Process & Compliance
  • MIS, Reviews & Escalations


Key Responsibilities

A. Franchise Operations (Core Focus)

1. Franchise Acquisition Support

  • Act as the operations owner during franchise closures
  • Coordinate with:
  • Franchise India
  • Sales leadership
  • Prospective partners
  • Ensure franchise prospects clearly understand:
  • ₹25L investment structure
  • Payment milestones
  • Operational responsibilities
  • Sales & performance expectations
  • Attend franchise expos, events, and partner meetings


B. Franchise Onboarding & Go-Live

  • Own end-to-end onboarding, including:
  • Agreement execution
  • KYC & documentation
  • Security deposit tracking
  • System & CRM setup
  • Ensure 100% compliance before go-live
  • Coordinate showroom readiness, branding, and operational setup


C. Franchise Performance & Revenue Accountability

  • Track franchise performance using:
  • MIS dashboards
  • Sales & order reports
  • Payment & inventory movement
  • Enforce:
  • Monthly sales targets
  • Payment discipline
  • Operational SOPs
  • Schedule:
  • Monthly performance reviews
  • Corrective action calls
  • Actively intervene when:
  • Sales dip
  • Stock stagnates
  • Payments delay

D. Dealer & Channel Operations

  • Act as ops SPOC for:
  • Dealers
  • Channel partners
  • Ensure:
  • Smooth order processing
  • Correct pricing & documentation
  • Timely dispatch & delivery
  • Enforce dealer agreement terms operationally
  • Coordinate audits, checks, and compliance when required


E. Order, Inventory & Dispatch Coordination

  • Coordinate with:
  • Accounts (billing, payments)
  • Factory/vendors (production status)
  • Logistics (dispatch, tracking)
  • Track each order from:
  • PO → Advance → Production → Dispatch → Delivery
  • Flag risks early:
  • Delays
  • Payment gaps
  • Inventory mismatches
  • Ensure zero confusion between Sales promise and Ops reality


F. Internal Process, SOPs & Compliance

  • Implement and enforce:
  • Franchise SOPs
  • Dealer SOPs
  • Order processing workflows
  • Maintain operational documentation discipline
  • Act as an internal escalation point for ops failures

G. MIS, Reporting & Escalations

  • Maintain structured MIS covering:
  • Franchise performance
  • Dealer performance
  • Order status
  • Payments & ageing
  • Share:
  • Weekly ops reports
  • Monthly performance summaries
  • Escalate issues before they become fires


Required Background & Skills

Mandatory

  • 5–8 years of experience in:
  • Operations
  • Franchise/channel management
  • B2B sales operations
  • Experience in organized corporate environments
  • Strong coordination across multiple departments
  • Excellent English & Hindi (spoken + written)
  • Willingness to travel extensively


Strongly Preferred

  • Exposure to construction / architectural / building material businesses
  • Experience managing franchise or dealer networks
  • Strong MIS & Excel discipline


Personality & Work Style Fit

  • Extremely high ownership mindset
  • Process-driven, not reactive
  • Comfortable pushing partners and internal teams
  • Calm under pressure, sharp in execution

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