Operations Manager

Operations Manager – Business & Franchise Operations

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Role Objective

The Operations Manager is responsible for ensuring Railingo actually delivers what Sales promises — across:

• Franchise operations
• Dealer & channel execution
• Order-to-delivery lifecycle
• Internal coordination (sales, accounts, logistics, factory)
• Process discipline, compliance, and accountability

Role Scope

The Operations Manager owns 5 interconnected layers:

• Franchise Operations (primary focus)
• Dealer & Channel Operations
• Order, Inventory & Dispatch Coordination
• Internal Process & Compliance
• MIS, Reviews & Escalations

Key Responsibilities

A. Franchise Operations (Core Focus)

1. Franchise Acquisition Support

• Act as the operations owner during franchise closures
• Coordinate with:
• Franchise India
• Sales leadership
• Prospective partners
• Ensure franchise prospects clearly understand:
• ₹25L investment structure
• Payment milestones
• Operational responsibilities
• Sales & performance expectations
• Attend franchise expos, events, and partner meetings

B. Franchise Onboarding & Go-Live

• Own end-to-end onboarding, including:
• Agreement execution
• KYC & documentation
• Security deposit tracking
• System & CRM setup
• Ensure 100% compliance before go-live
• Coordinate showroom readiness, branding, and operational setup

C. Franchise Performance & Revenue Accountability

• Track franchise performance using:
• MIS dashboards
• Sales & order reports
• Payment & inventory movement
• Enforce:
• Monthly sales targets
• Payment discipline
• Operational SOPs
• Schedule:
• Monthly performance reviews
• Corrective action calls
• Actively intervene when:
• Sales dip
• Stock stagnates
• Payments delay

D. Dealer & Channel Operations

• Act as ops SPOC for:
• Dealers
• Channel partners
• Ensure:
• Smooth order processing
• Correct pricing & documentation
• Timely dispatch & delivery
• Enforce dealer agreement terms operationally
• Coordinate audits, checks, and compliance when required

E. Order, Inventory & Dispatch Coordination

• Coordinate with:
• Accounts (billing, payments)
• Factory/vendors (production status)
• Logistics (dispatch, tracking)
• Track each order from:
• PO → Advance → Production → Dispatch → Delivery
• Flag risks early:
• Delays
• Payment gaps
• Inventory mismatches
• Ensure zero confusion between Sales promise and Ops reality

F. Internal Process, SOPs & Compliance

• Implement and enforce:
• Franchise SOPs
• Dealer SOPs
• Order processing workflows
• Maintain operational documentation discipline
• Act as an internal escalation point for ops failures

G. MIS, Reporting & Escalations

• Maintain structured MIS covering:
• Franchise performance
• Dealer performance
• Order status
• Payments & ageing
• Share:
• Weekly ops reports
• Monthly performance summaries
• Escalate issues before they become fires

Required Background & Skills

Mandatory

• 5–8 years of experience in:
• Operations
• Franchise/channel management
• B2B sales operations
• Experience in organized corporate environments
• Strong coordination across multiple departments
• Excellent English & Hindi (spoken + written)
• Willingness to travel extensively

Strongly Preferred

• Exposure to construction / architectural / building material businesses
• Experience managing franchise or dealer networks
• Strong MIS & Excel discipline

Personality & Work Style Fit

• Extremely high ownership mindset
• Process-driven, not reactive
• Comfortable pushing partners and internal teams
• Calm under pressure, sharp in execution