Operations Manager

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About NNIIT

6th to 12th standard

personalized learning experiences

Role Overview

Operations Manager

Key Responsibilities

Operational Management

• Manage and streamline daily operations across academic, content, sales, and support teams.
• Monitor and optimize workflow efficiency to ensure smooth delivery of classes, tests, and learning modules.
• Create and implement SOPs to standardize processes across departments.

Academic Coordination

• Coordinate scheduling of live classes, tests, and doubt-clearing sessions for students from 6th–12th standards.
• Ensure the timely execution of JEE/NEET learning programs with high-quality academic delivery.
• Collaborate with subject matter experts, teachers, and content creators.

Student Experience & Support

• Oversee student onboarding, engagement, performance tracking, and feedback mechanisms.
• Support personalized learning initiatives and ensure students receive timely academic assistance.
• Address student escalations and ensure high satisfaction levels.

Team & Vendor Management

• Lead and mentor the operations team to achieve performance goals.
• Coordinate with external vendors, tech teams, and academic partners when required.

Data & Reporting

• Track operational metrics and prepare weekly/monthly reports for leadership.
• Use data insights to optimize student performance tracking and operational efficiency.

Compliance & Quality Assurance

• Ensure adherence to company policies, data security practices, and quality standards.
• Implement continuous improvement initiatives across all operational functions.

Required Qualifications

• Bachelor’s degree required; MBA or relevant postgraduate degree preferred.
• 3–7 years of experience in operations management, preferably in EdTech or education industry.
• Strong organizational and project-management skills.
• Excellent communication, problem-solving, and people-management skills.
• Ability to work in a fast-paced, growth-oriented environment.
• Proficiency in MS Office, CRM tools, LMS platforms, or similar EdTech systems is a plus.

Key Competencies

• Leadership & Team Management
• Process Optimization
• Student-Centric Approach
• Data-Driven Decision Making
• Cross-Department Coordination
• Adaptability & Strategic Thinking

Why Join NNIIT?

• Opportunity to work with a fast-growing EdTech platform impacting millions of learners.
• Collaborative and innovative work culture.
• Chance to contribute to personalized learning journeys for students nationwide.
• Competitive salary and growth opportunities.

📩 Apply Now: ayushi.k@nniit.com. Whatapp- 8808323456

📞 Location: Begumpet, Hyderabad