Operations Manager

Title: Operations Manager

Location: Sky Corporate Park, Indore (Onsite)

Salary: 2.8 LPA – 3.0 LPA Fixed In-hand

Timing: Monday – Saturday (10 AM – 7 PM)

Roles & Responsibilities

1. Admissions & Back-End Operations

Handled end-to-end student registration and admission processes, including documentation verification, notary procedures, and post-admission support.

Coordinated with universities to ensure timely processing of applications and smooth academic onboarding.

Resolved student queries related to admissions and academic procedures.

2. Fee Collection, Cash Handling & Financial Records

Maintained a detailed record of fee submissions (semester-wise, yearly, and exam fees).

Managed receipts, payment modes, invoice generation, and updated student financial records in internal and university databases.

Handled cash payments from students who were unable to pay online and ensured timely cash deposits into the appropriate accounts.

Tracked pending fees and followed up to ensure timely payments.

3. Vendor & Facility Management

Coordinated with HR and vendors for office utilities, technical issues, and billing-related matters.

Oversaw the functioning and maintenance of technical infrastructure such as Wi-Fi, SIM cards, and servers.

4. Lead Management & Allocation

Ensured fair distribution of student leads to the staff and regularly monitored updates and follow-ups on assigned leads.

Maintained accuracy and balance in lead allocation to maximize conversion.

5. Team Performance Tracking

Monitored daily call counts and monthly target achievements of team members.

Created detailed performance review reports for Rewards & Recognition (R&R) using Excel and other tools.

6. Compliance & Student Coordination

Managed compliance communication between students and universities.

Assisted students with guidance on academic processes, form submissions, and other formalities.

7. Referral & Cashback Handling

Maintained records of cashback transactions and student referral amounts.

Engaged with students to collect referrals and ensured proper tracking of payouts.

8. Sales Coordination & Conversion

Supported the Sales Team in the absence of the Director by managing leads, guiding students, and handling complete admission and application processes.

9. Admission Portals & Systems Handling

Operated and managed CRM and admission portals such as LeadSquared, Merrito, and university-specific platforms.

10. Confidential Data & Asset Management

Maintained secure records of all confidential company credentials, IDs, passwords, and critical datasheets.

Collaborated with HR for asset tracking and inventory management of company resources.

11. IT Support & New Joiner Onboarding

Managed software configuration, dialer setup, and access provisioning for new team members to ensure seamless onboarding.

Job Types: Full-time, Permanent

Pay: ₹23,000.00 - ₹26,000.00 per month

Ability to commute/relocate:

• Vijay Nagar, Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Expected Start Date: 04/08/2025