Operations Manager

Job Description

The Company: Iron Man Lifestyle is a profitable fast-growing dating and personality development company helping Indian men get over their social anxiety, develop their confidence, find love, and grow as a man. Currently, we’re growing at a pace faster than we can handle, and hence need an Operations Manager to help with building and managing the team, infrastructure, and systems for the company. The Role: Operations Manager is a key member of the senior management team, reporting to the Chief Executive Officer (CEO). You’ll be responsible for executing the Vision, leading the team, setting the culture, and handling day-to-day operations. Location: The position is in our New Delhi office and the ideal candidate will be living in the Delhi/NCR region or willing to move to Delhi/NCR. Pay: This is a salaried role and pay will depend on your skills & work experience. That being said, if we find the right fit we’ll be offering competitive salaries. Hours: This is a full-time position. What Kind Of Qualifications Do You Need? Have 2–4 years of experience in a startup, agency, coaching, or fast-growing content brand Love clean systems, clarity, and follow-up Be obsessed with making chaos into order Be fluent in Notion, Google Sheets, ClickUp or similar tools Communicate like a leader — written + verbal (Bonus) Know what polarity, masculine energy, and dating confidence actually mean Some of the Specific Role Functions: Lead and manage the Team → Be the point of contact for the team, manage, coach, and help the team grow. Communicate with the team to identify and resolve issues. Keep them accountable. Weekly team syncs + internal rhythm (Notion, calls, comms). Be able to increase the efficiency of the team and help reduce employee attrition, increase retention, and increase eNPS (Employee Net Promoter Score). Integrator between departments → Handle day-to-day operations and make sure the organization is functioning smoothly like a well-oiled machine. Be the Integrator between the different departments of the company, i.e., Sales, Marketing, Operations, & Fulfilment. Execute the Strategy & Vision → Work with the CEO on planning the strategy and Vision, and be able to execute the Vision and make it a reality. Set targets and build strategies to achieve them. Manage Project timelines (content shoots, challenges, coaching pods) Plan wages and reduce costs → Build a strategy to reduce costs, increase efficiency and increase the overall profits of the company. While at the same time increasing the revenue of the company. Some examples of which could be: Plan wages and measure ROI within a defined timeframe, Reduce COS, Increase upsells and profitability, Improve billing and collection, Reduce costs, Identify cash leaks in the business, Identify low-hanging fruits and act on them, and Identify and build additional revenue streams. Build the Infrastructure & Systemize the organization → Build consistency and systemization in the organization. By identifying and building the Infrastructure of the company, including People, Processes, Automation, Software, and Systems. e.g. Identify gaps in the current team and fill it up by hiring more people. Identify the risks in the current infrastructure and de-risk the organization across the various pillars such as Lead Generation, Sales, Client Fulfilment and Results, and Operations. Solve issues and challenges → Be able to identify the pressing issues and challenges. To be able to prioritize and solve them with a bias towards increasing revenue. Embed core values and improve the culture of the organization → Be able to embody the core values of the company, and lead as an example. Set the culture of the company, improve it, and protect it at all times. Be able to foresee issues and challenges and solve them. Act as a communication filter for the CEO → Filter information on what the CEO needs to know. Communicate major events to the CEO. Be able to own tasks and issues, and resolve them autonomously. Free up the Founder’s time → Build infrastructure and systems to delegate tasks and responsibilities from the Founder and free up his time from the day-to-day, enabling him to focus more on his zone of genius and high-leverage activities. Making sure the founder doesn’t need to babysit the system We are changing a lot of lives daily, and would love to have you onboard working directly with us at Iron Man Lifestyle, at the New Delhi office, For the next level of growth and development in our mission to be the best in the world at helping Indian men be more confident, get more dates, and find purpose. Job Type: Full-time Schedule: Day shift Ability to commute/relocate: Saket, Delhi: Reliably commute or planning to relocate before starting work (Required) Experience: Operations management: 2 years (Required) Work Location: In person Show more Show less