Operations Manager

Job Summary:

We are looking for an Operations Manager to oversee the complete student application workflow, ensure smooth coordination across teams, manage process updates, and maintain high-quality documentation. The role also involves supervising Business Development Managers (BDMs) and ensuring alignment with company targets and operational standards.

Key Responsibilities :

• Manage end-to-end student process: enquiry to visa stage.
• Track applications, deadlines, and ensure timely case movement.
• Share intake updates, program changes, and policy revisions with teams.
• Maintain CRM, MIS reports, and ensure data accuracy.
• Liaise with universities for updates, clarifications, and requirements.
• Support counsellors/admissions teams with updated guidelines.
• Review case files for accuracy and compliance.
• Monitor intake calendars and send deadline reminders.
• Oversee BDM daily activities, leads, conversions, and performance.
• Provide BDMs with updated program lists, brochures, and market insights.
• Implement process improvements to enhance operational efficiency.
• Ensure strong communication flow between internal teams and external partners.

Skills & Requirements :

• Strong experience in operations, preferably in overseas education.
• Excellent coordination, communication, and documentation skills.
• Ability to manage multiple tasks with accuracy and timelines.
• Knowledge of CRM tools, MIS reporting, and process management.
• Leadership capability to guide internal teams and BDMs.

Education & Experience

• MBA is mandatory (preferably in Business Administration, Management, or a related field).
• Bachelor’s degree in any discipline is required.
• 1 to 4 years of experience in operations, preferably within the overseas education or related service sector.
• Additional certifications in Operations, Project Management, or CRM tools will be an added advantage.

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person