Operations Manager

About Innovalus

enter, scale, and win

Our clients include global SaaS, software, hardware, and technology solution providers who are looking to build or accelerate their presence in India.

Role Overview

Operations Manager

You will play a pivotal role in enabling our aggressive growth plans, ensuring seamless operations across talent acquisition, HR support, IT, payroll, and workforce management.

Key Responsibilities

Talent Acquisition Leadership

• Oversee and drive technical hiring to meet aggressive growth targets.
• Mentor and guide recruiters, recruitment leads, and external hiring partners.
• Optimize recruitment pipelines, track metrics, and improve quality of hire.

HR & Workforce Operations

• Ensure accurate and timely submission of timesheets across all teams.
• Manage payroll inputs and validations to ensure error-free payroll processing.
• Support and guide the HR Business Partner on employee-related activities, onboarding, and engagement.

IT & Asset Management

• Act as the escalation point for IT issues within the center.
• Coordinate with IT teams to ensure timely resolution of technical problems.
• Plan and track computing resources such as laptops, accessories, and required software.

Center & Administrative Operations

• Drive operational excellence through process improvements and SOP implementation.
• Manage cross-functional coordination with HR, IT, facilities, and leadership.
• Monitor operational KPIs and create action plans to address gaps.

Qualifications

Must-Have Experience & Skills

• 15–18 years of experience in operations, HR operations, or center management within IT/technology services.
• Strong understanding of technical recruitment and hiring workflows.
• Experience working with recruitment partners, HR teams, payroll, and IT support.
• Excellent communication, leadership, and stakeholder management skills.
• High energy, self-driven, and eager to take on new challenges.

What we Offer

• Opportunity to play a key role in the growth of a rapidly scaling technology center.
• High visibility role reporting directly to the Centre Head.
• Fast-paced, dynamic environment with cross-functional leadership exposure.
• Competitive compensation and benefits.