Operations Manager

Job Title:

About the Company:

Role Summary:

The Operations Manager must modernize and enhance operations without changing the core character, atmosphere, or values that define the Fire and Ice brand.

Key Responsibilities:

Strategic & Operational Leadership

• Design and execute strategies to boost efficiency, profitability, and customer satisfaction
• Standardize SOPs for FOH and BOH across all locations
• Lead operational audits and expansion feasibility assessments
• Modernize systems while preserving brand integrity

Restaurant Operations & Guest Experience

• Supervise daily operations with strict hygiene and quality adherence
• Maintain authenticity of Italian dining experiences
• Manage service flow and ensure peak-hour readiness
• Promote a customer-first service culture

Financial Management

• Oversee outlet and consolidated P&L statements
• Drive cost optimization across food, beverage, and manpower
• Plan budgets, revenue forecasts, and CapEx
• Present performance insights to the Managing Director

Inventory & Quality Control

• Implement robust inventory systems to minimize wastage
• Maintain strong supplier relationships and negotiate best terms
• Conduct regular quality checks and enforce recipe adherence

Team Leadership & HR

• Recruit and coach staff across FOH, BOH, and managerial levels
• Implement structured onboarding and appraisal systems
• Build a performance-driven, accountable workplace culture

Vendor & Aggregator Management

• Manage vendor relations, supply chain logistics, and platforms like Swiggy/Zomato
• Ensure uninterrupted supply of quality raw materials

Sales, Marketing & Community Engagement

• Collaborate with marketing for campaigns and promotions
• Drive traffic via events, catering, loyalty programs, and social engagement

Regulatory Compliance

• Ensure compliance with FSSAI, labor laws, fire safety, and food regulations
• Maintain updated licenses and manage inspection readiness

Qualifications & Requirements:

Education:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field
• Master’s degree preferred

Experience:

• 7–10 years in hospitality/F&B operations, ideally with Italian or fine-dining experience
• Proven track record in multi-unit operations and expansion

Skills:

• Strong leadership and team-building ability
• Expertise in budgeting, P&L, and reporting
• Familiarity with POS systems, inventory software, MS Office
• Excellent communication and decision-making
• English fluency (regional language a plus)

What We Offer:

• Attractive compensation aligned with industry standards
• Performance-based bonuses and incentives
• Opportunities to lead strategic growth and expansion
• Inclusive and collaborative brand-led work culture

Work Location:

How to Apply: