Operations Manager

Company Description

The objective of HMD Labs is to provide high-quality diagnostic services to the people of eastern India. It has been designed using principles of “Good Laboratory Practices” and “Lean Concepts”, with an optimal utilization of space and efficient workflow.

HMD Labs has already set the highest standard of diagnostic accuracy to fight the battle against various health conditions. Within this short span, HMD Labs has spread its wings all across eastern India.

Role Description

We are seeking a dynamic and experienced Operations Manager to oversee and manage the daily operations of our pathology laboratory business. The COO will play a critical role in ensuring operational excellence, regulatory compliance, business growth, and superior customer satisfaction. This position requires a strong leader with proven experience in healthcare, diagnostics, or pathology operations. This is a full-time on-site role for a COO (Pathology Lab Business) at Health Max Diagnostic located in Kolkata. The COO will be responsible for business planning, operations management, analytical skills, finance, and budgeting on a day-to-day basis.

Key Responsibilities

Oversee day-to-day operations of multiple pathology labs and collection centers.

Implement and monitor standard operating procedures (SOPs) for lab processes, logistics, and quality control.

Ensure compliance with NABL, ISO, NABH, CAP, and other healthcare regulations.

Work closely with the CEO/Board to develop and execute growth strategies, expansion plans, and partnerships.

Drive revenue growth through business development, cost control, and operational efficiency.

Lead, mentor, and manage teams including lab managers, technical staff, and support staff.

Ensure the highest level of patient care, accuracy, and turnaround time (TAT) for reports.

Oversee technology adoption (LIMS, automation, digital pathology, etc.) for efficiency and accuracy.

Monitor key financial metrics, prepare MIS reports, and support decision-making for profitability.

Coordinate with vendors, healthcare providers, and business partners for smooth operations.

Required Qualifications & Skills

Master’s/Bachelor’s in Life Sciences / Healthcare Management / Business Administration.

10–15 years of proven leadership experience in pathology labs, diagnostic centers, or healthcare industry.

Strong knowledge of pathology lab operations, accreditation requirements, and compliance standards.

Business acumen with the ability to drive growth and manage budgets.

Excellent leadership, communication, and problem-solving skills.

Experience with digital health technologies, automation, and LIMS preferred.

What We Offer

Competitive salary with performance-based incentives.

Opportunity to lead a growing pathology lab network.

Exposure to advanced technologies and innovative healthcare practices.

Collaborative and growth-oriented work environment.

Application Process

Interested candidates may send their updated CV and cover letter to info@healthmaxlabs.com with the subject line “Application for COO – Pathology Lab Business”.