Operations Manager

Job Title: Area Manager -Operations

Department: Operations

Reports To: Regional / Zonal Operations Manager

Location: Gurugram

Job Summary:

The Area Manager-Operations will be responsible for overseeing the day-to-day operations of multiple restaurant/kitchen outlets within the assigned territory. The role focuses on operational excellence, cost control, people management, customer satisfaction, and ensuring adherence to brand standards and food safety norms.

Key Responsibilities:

Operational Management

• Supervise and ensure smooth operations of all assigned outlets/kitchens.
• Monitor daily sales, production, and service quality metrics.
• Ensure all outlets meet company standards in hygiene, cleanliness, and presentation.
• Implement operational SOPs and audit compliance regularly.
• Manage stock levels, procurement, and wastage control efficiently.

Team Management

• Lead, train, and motivate outlet managers, chefs, and ground staff.
• Conduct regular team meetings and performance reviews.
• Ensure adequate staffing levels and effective shift planning.
• Foster a culture of teamwork, accountability, and customer focus.

Sales & Profitability

• Drive sales and revenue targets for each outlet.
• Monitor P&L statements and identify opportunities to improve profitability.
• Implement cost-saving initiatives without compromising quality and service.

Customer Experience

• Ensure a consistent, high-quality customer experience across all outlets.
• Handle escalated customer complaints promptly and effectively.
• Analyze feedback and take corrective measures for continuous improvement.

Compliance & Safety

• Ensure strict adherence to food safety, FSSAI, and hygiene standards.
• Oversee preventive maintenance of kitchen equipment and facilities.
• Maintain documentation and reports as per company and legal requirements.

Reporting & Coordination

• Prepare and present weekly/monthly performance reports.
• Coordinate with central teams (HR, Finance, Supply Chain, Marketing, etc.) for operational support.
• Execute new product launches, promotional campaigns, and training programs in assigned areas.

Key Skills & Competencies:

• Strong leadership and team management skills.
• Analytical thinking and problem-solving ability.
• Excellent communication and interpersonal skills.
• Good understanding of QSR or food service operations.
• Proficiency in MS Excel and data-driven reporting.
• Ability to work under pressure and in a fast-paced environment.

Qualifications & Experience:

• Bachelors degree in Hotel Management / Business Administration / Food Technology or related field.
• 2-7 years of experience in QSR, restaurant chain, or cloud kitchen operations.
• Experience in managing multiple outlets or regions preferred.

Interested candidates can reach out at +919266237212 and share their CV at hr.solutionsrecruiter01@gmail.com