Operations Manager

About OnGrid

is a leading digital trust platform offering digital KYC, verifications, and background checks for onboarding employees, contractors users, merchants, customers, etc. Founded by IIT-B alumni, OnGrid has completed more than 500+ million checks across 3000+ happy clients.

At OnGrid, we are focused on redefining and reimagining trust, safety, compliance and accountability through our platforms , , and . Having built these basic pillars of trust (and creating a profitable venture with 300+ full-time people in the process), we now want our imagination to be let loose and think of avenues never explored, and execute in ways never implemented before.

Roles & Responsibilities:

• Manage day-to-day operations and lead a large on-ground team to achieve performance and quality goals.
• Ensure adherence to process guidelines, SLAs, and company standards across all operational functions.
• Develop and implement efficient work allocation, shift planning, and roster management practices.
• Drive process improvements and identify opportunities for automation or simplification.
• Monitor operational performance, identify gaps, and implement corrective action plans.
• Handle internal and external escalations with a strong ownership and problem-solving approach.
• Conduct training and refresher sessions to strengthen team capabilities and process understanding.
• Collaborate with cross-functional teams (Product, Tech, Client Success) to align on priorities and streamline execution.
• Foster a culture of accountability, teamwork, and high performance.
• Maintain clear reporting, dashboards, and documentation for internal visibility and audits.

Requirements:

• 4+ years of relevant experience
• Must be able portray good leadership abilities
• Must be able to work and deliver within limited time range or frame
• Should be able to work as part of a team on a regular basis
• He/she must have good analytical, problem solving, and organizational abilities
• Ability to multitask and work under pressure
• Proficient in MS Office and Google products
• Excellent communication and negotiation skills
• Problem-solving attitude

Job Type: Full-time

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Ability to commute/relocate:

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your current CTC (in LPA)?
• What is your expected CTC (in LPA)?
• How soon can you join us (in days)?
• Number of direct reporting to you

Experience:

• Team management: 2 years (Required)

Location:

• Gurgaon, Haryana (Preferred)

Work Location: In person