The Tele Caller will act as the first point of contact for customers who are not reachable by the operations team, ensuring seamless installation alignment, promoting value-added services (VAS), and handling customer support needs by raising complaint tickets when required. Key Responsibilities: Reach out to customers if they are not responding to operations team calls. Coordinate and align installation schedules with customers. Promote and explain Value-Added Services (VAS) to customers, aiming for successful upselling. Handle incoming queries and raise tickets for customer complaints/issues. Maintain detailed call logs, updates, and customer records in the CRM system. Support both the Sales and Operations teams by ensuring smooth communication with customers. Qualifications & Skills: Graduate/12th Pass with strong communication skills. 1-3 years of experience in tele-calling, customer service, or inside sales. Fluency in regional language. Strong persuasion, problem-solving, and follow-up skills. Ability to multitask and coordinate between sales, operations, and support functions.
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