The Tele Caller will act as the first point of contact for customers who are not reachable by the operations team, ensuring seamless installation alignment, promoting value-added services (VAS), and handling customer support needs by raising complaint tickets when required. Key Responsibilities: Reach out to customers if they are not responding to operations team calls. Coordinate and align installation schedules with customers. Promote and explain Value-Added Services (VAS) to customers, aiming for successful upselling. Handle incoming queries and raise tickets for customer complaints/issues. Maintain detailed call logs, updates, and customer records in the CRM system. Support both the Sales and Operations teams by ensuring smooth communication with customers. Qualifications & Skills: Graduate/12th Pass with strong communication skills. 1-3 years of experience in tele-calling, customer service, or inside sales. Fluency in regional language. Strong persuasion, problem-solving, and follow-up skills. Ability to multitask and coordinate between sales, operations, and support functions.
About Kazam Kazam is building Indias largest smart and affordable EV charging network. With 7000+ charging points live across the country, we are on a mission to make EV charging seamless, accessible, and reliable. Through partnerships with residential communities, commercial properties, and ecosystem stakeholders, were powering the future of clean mobility right where people live and work. Role Overview Were looking for a proactive and detail-oriented Operations Manager Community Segment to lead the end-to-end execution of EV charging solutions across residential societies, apartments, gated communities, and commercial complexes. This role is crucial to scaling Kazams presence in the community ecosystem, ensuring successful project delivery, seamless operations, and best-in-class charging experiences for our users. Key Responsibilities Project Deployment : Oversee the complete lifecycle of community charging installations from site surveys, infrastructure readiness, and installation to testing, commissioning, and go-live. Stakeholder Management: Engage with RWAs, builders, facility management teams, and commercial property owners to ensure smooth project execution and resolve on-ground challenges. Vendor & Partner Coordination: Identify, onboard, and manage installation partners, contractors, and service providers to deliver high-quality, timely installations. Operational Excellence : Ensure high uptime, preventive maintenance, and quick resolution of service issues to deliver a superior charging experience. Process Improvement: Build and optimize operational workflows to reduce deployment timelines, improve cost efficiency, and standardize installation practices. Compliance & Safety: Ensure adherence to safety, technical, and regulatory requirements for all installations. Cross-functional Collaboration: Work closely with sales, product, customer success, and engineering teams to align operational execution with business goals. Reporting & Analytics: Track deployment progress, vendor performance, and operational KPIs; share regular insights with leadership for strategic decisions. What We’re Looking For 4–8 years of experience in operations, field deployment, or project management — ideally in EV, solar, energy, infrastructure, or IoT industries. Hands-on experience in managing large-scale field operations or community infrastructure projects. Strong skills in stakeholder engagement, vendor management, and process optimization. Excellent problem-solving, organizational, and communication skills. Experience working with RWAs, residential societies, or commercial properties is a strong plus. Engineering or operations background preferred. Why Kazam Drive the growth of India’s EV charging ecosystem at the community level. High-ownership role with significant impact and visibility. Work with a passionate team on cutting-edge clean mobility solutions.
Job Summary: The Warehouse Manager is responsible for overseeing all daily warehouse operations including receiving, storage, inventory management, order fulfillment, and dispatch. The role ensures that warehouse processes are efficient, safe, cost-effective, and aligned with company goals. Key Responsibilities: 1. Warehouse Operations Management Plan, organize, and manage the overall warehouse operations to ensure accurate and timely dispatch of goods. Oversee receiving, put-away, picking, packing, and shipping activities. Maintain optimal stock levels and minimize stock discrepancies. 2. Inventory Control Implement and monitor inventory management systems and cycle counting procedures. Conduct periodic stock audits and reconcile variances. Ensure accurate documentation of all stock movements. 3. People Management Lead, train, and supervise warehouse staff to achieve operational targets. Create shift schedules, allocate tasks, and ensure compliance with company policies. Foster a culture of safety, accountability, and continuous improvement. 4. Safety & Compliance Enforce safety standards and ensure adherence to OSHA and company safety regulations. Maintain cleanliness, order, and compliance in all warehouse areas. Coordinate with security teams to prevent loss, theft, or damage. 5. Process Improvement Identify and implement process improvements to increase productivity and reduce costs. Evaluate and optimize use of warehouse management systems (WMS). Collaborate with procurement, logistics, and production teams for smooth material flow. 6. Reporting & Documentation Prepare regular reports on warehouse performance, inventory accuracy, and dispatch timelines. Maintain accurate records of stock levels, shipments, and receipts. Qualifications & Experience: Bachelors degree in Supply Chain Management, Logistics, Business Administration, or related field. 5+ years of experience in warehouse or logistics management (experience in [industry, e.g., FMCG, manufacturing, e-commerce] preferred). Strong knowledge of warehouse operations, inventory management, and logistics systems. Experience with Warehouse Management Systems (WMS), ERP software, and MS Office. Skills & Competencies: Excellent leadership and team management skills. Strong analytical and problem-solving abilities. Ability to handle multiple priorities and meet deadlines Good communication and interpersonal skills. High attention to detail and commitment to operational excellence. Key Performance Indicators (KPIs): Inventory accuracy rate On-time order fulfillment rate Warehouse efficiency (picking/packing time, throughput) Cost per order or per unit handled Safety compliance record
Role Overview As a Senior Associate Logistics , you will be responsible for managing the end-to-end logistics operations, ensuring timely and cost-effective movement of goods, optimizing supply chain processes, and collaborating with internal and external stakeholders to achieve operational excellence. You will play a key role in building scalable logistics processes to support Kazams growing business and nationwide expansion. Key Responsibilities Oversee daily logistics operations including dispatch, transportation, and delivery management. Coordinate with vendors, 3PLs, and warehouse teams to ensure on-time delivery and inventory accuracy. Track and analyze logistics KPIs (on-time delivery, freight costs, turnaround times, etc.) and implement process improvements. Manage last-mile and reverse logistics operations efficiently. Collaborate cross-functionally with supply chain, procurement, and customer success teams. Ensure compliance with transportation, safety, and environmental regulations. Negotiate contracts and freight rates with logistics partners. Leverage data analytics tools to drive visibility and continuous improvement in logistics performance. Support planning and forecasting of logistics budgets and resource requirements. Qualifications & Skills Bachelor’s degree in Supply Chain, Logistics, Engineering, Business, or related field (MBA preferred). 3–6 years of experience in logistics, transportation, or supply chain management. Strong understanding of logistics operations, 3PL management, and vendor coordination. Proficiency in MS Excel, ERP systems, and logistics management software. Data-driven mindset with strong analytical and problem-solving abilities. Excellent communication and stakeholder management skills. Ability to thrive in a fast-paced, dynamic environment. Experience in EV, renewable energy, or tech-driven logistics is a plus.
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