Operations Manager

About Us:

DC Studio is India’s first Lifestyle Hygiene Brand, offering laundry, dry cleaning, style care, upholstery care, and merchandise. With a growing franchise and factory network, we are redefining hygiene and convenience for households and businesses across India.

Job Summary

We are seeking a highly skilled Operations Manager to oversee the entire operations of our business, including factory management and day‑to‑day operational activities. The ideal candidate will ensure smooth functioning of production, logistics, quality control, and customer service, while driving efficiency and compliance across all units.

Location: Surat, Gujarat
Job Type: Full-time
Industry: Lifestyle Hygiene / Retail Services / Manufacturing

Key Responsibilities

Factory & Production Management

• Supervise factory operations including intake, processing, quality control, and dispatch.
• Ensure adherence to hygiene, safety, and compliance standards.
• Optimize production schedules, manpower allocation, and resource utilization.
• Implement SOPs for laundry, dry cleaning, upholstery care, and merchandise processing.

Operations Oversight

• Manage end‑to‑end operations across outlets, hubs, and spokes.
• Coordinate logistics for pickup, delivery, and onsite services.
• Monitor inventory of chemicals, consumables, and merchandise.
• Ensure timely reporting and resolution of operational issues.

Team Leadership

• Lead and mentor factory staff, supervisors, and operations executives.
• Conduct training programs on hygiene, safety, and customer service.
• Drive performance through KPIs (turnaround time, quality scores, customer satisfaction).

Process Improvement

• Identify gaps in operations and implement efficiency improvements.
• Introduce automation, digital tracking, and CRM integration for smoother workflows.
• Collaborate with management to scale operations across Pan‑India.

Compliance & Reporting

• Ensure compliance with labor laws, safety regulations, and company policies.
• Prepare daily/weekly/monthly operational reports for management review.
• Support audits and inspections with accurate documentation.

Qualifications

• Graduate/Postgraduate in Operations, Supply Chain, Engineering, or Business Administration.
• 7–10 years of experience in operations/factory management, preferably in retail, FMCG, or service industries.
• Strong leadership and problem‑solving skills.
• Proficiency in MS Excel, ERP/CRM systems, and operational dashboards.
• Knowledge of HR compliance, safety standards, and quality assurance.

What We Offer

• Competitive salary + performance incentives.
• Opportunity to lead operations in India’s first lifestyle hygiene brand.
• Career growth into senior leadership roles.
• Collaborative work environment with training and development support.

How to Apply

Submit your resume via Indeed or email us at hr@dcstudioindia.com with the subject line “Application – Operations Manager - Surat”.

Job Type: Full-time

Pay: ₹50,000.00 - ₹80,000.00 per month

Work Location: In person