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Operations Manager

8 years

0 Lacs

Posted:1 month ago| Platform: Linkedin logo

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On-site

Job Type

Full Time

Job Description

The Operations role for Professional Services will be responsible for overseeing the operational functions of the Professional Services unit within Backbase. The role is focused on implementing and managing a new Global Professional Services Automation (PSA) Solution, which includes project onboarding, resource allocation, time registration and billing. The role will collaborate closely with senior leadership, project managers, People office and Finance to drive continuous improvement and scalability within the organization’s services delivery model. Key Responsibilities : Strategic Leadership & Planning:Lead and execute the strategic Operations plan for the Professional Services unit, aligning operational goals with overall company objectives.Collaborate with senior management to define and refine key performance indicators (KPIs) and operational metrics.Develop and maintain a high-level operational roadmap for continuous improvement in service delivery operations, including resource allocation, financial project management and billin g. Operational Efficiency & Process Optimization:Oversee day-to-day operations of the PMO team and foster a culture of accountability, teamwork, and continuous learning.Identify and implement process improvements to reduce inefficiencies, lower costs, and enhance the quality of service delivery operations.Optimize the use of technology, including PSA (Professional Services Automation) tool, project management software, and other systems to track performance and deliver insights for better decision-maki ng. Resource Management:Oversee the global Supply & Demand of project resources, ensuring the right skills are available at the right time to meet client demands.Work closely with the HR and Talent Acquisition teams to ensure that staffing levels are appropriate for current and future project needs.Develop strategies for improving resource utilization and project delivery timeli nes. Financial Management & Budgeting:Establish financial reporting mechanisms to track costs, identify trends, and make recommendations for improvement.Monitor project profitability, billing, and revenue forecasting, ensuring that the services unit meets financial tar gets. Change Management & Innovation:Lead change initiatives within the Professional Services unit to adopt new tools, processes, or methodologies that improve efficiency and service delivery.Stay informed on industry best practices, emerging technologies, and trends to drive innovation and maintain a competitive edge in the marketplace.Oversee the integration of new service offerings or product features into the delivery process.Ensure Proper documentation and training is available for new PSA system users. Collaboration with Cross-Functional Teams:Work closely with Finance, People Office and Regional Operations teams to ensure alignment key KPIs.Support the Datalake team in absorbing PSA information, validating Data quality and cons istency Qualifications:Education:Bachelor's degree in Business Administration.Experience:8+ years of experience in operations leadership roles within a professional services environment, ideally within the software or technology industry.Proven track record of managing a PMO team, involved in resource planning, budgeting, and process optimization.Experience in collaborating cross-functional teams and working closely with C-level executives.Technical Skills:Familiarity with PSA tools for project tracking and resource management.Understanding of project management methodologies.Experience with financial forecasting, budgeting, and cost control.Leadership Skills:Exceptional leadership and people management abilities, including team development and performance management.Ability to work in a fast-paced, dynamic environment while maintaining a focus on quality and efficiency.Strong interpersonal and communication skills, with the ability to influence and build relationships across depa rtments.

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Backbase

16 Jobs

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