Operations Manager

Job Title: Operations Manager – Retail Kiosks (North Region)
Location: Uttar Pradesh, Ambala,Uttarakhand, Western UP, Srinagar & Jaipur
Reporting to: COO
Company: Avaan Excess (Formerly Gati)

Role Overview: The Operations Manager will be responsible for managing and overseeing retail kiosk operations across 7–8 locations within the North region of the state. This role requires end-to-end ownership of kiosk operations, team management, sales performance monitoring, customer experience, compliance, and coordination with internal and external stakeholders.

Key Responsibilities:

• Operational Management:
• Create revenue
• Ensure smooth day-to-day functioning of all kiosks in assigned locations.
• Implement SOPs across kiosks to maintain uniformity in service and brand standards.
• Monitor inventory, cash flow, billing, and vendor coordination.
• Team Leadership & Training:
• Supervise kiosk leads and front-line staff across locations.
• Sales & Performance:
• Track daily/weekly/monthly sales targets of kiosks.
• Analyse performance reports and implement better sales strategies to improve revenue.
• Conduct competitor analysis and share insights for growth opportunities.
• Customer Experience & Service Quality:
• Ensure kiosks maintain excellent customer service standards.
• Address and resolve escalated customer complaints.
• Implement feedback mechanisms for continuous improvement.
• Compliance & Reporting:
• Ensure all kiosks comply with company policies, legal regulations, and safety norms.
• Maintain accurate records of sales, staff attendance, and stock.
• Share timely updates and reports with COO.
• Coordination & Expansion:
• Liaise with landlords, vendors, and mall authorities for kiosk requirements.
• Support in identifying potential new kiosk locations within the state.

Qualifications & Skills:

• Graduate/MBA in Business Administration, Operations, or related field.
• 5–7 years of experience in Retail / QSR / FMCG / Consumer Services, with multi-location management preferred.
• Strong leadership and people management skills.
• Excellent analytical, problem-solving, and decision-making ability.
• Good communication and stakeholder management skills.
• Willingness to travel frequently across kiosk locations.

Key Performance Indicators (KPIs):

• Sales growth across kiosks.
• Operational efficiency and compliance adherence.
• Staff performance, retention, and training effectiveness.
• Customer satisfaction scores.
• Cost control and profitability of kiosks.

*** Interested candiates can apply through email: krishna.kanth@avaanindia.com or WhatsApp: 9849590885. ***

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹60,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person