Job Title: Customer Service Representative Location: Hyderabad, Telangana Company: Avaan Excess (avaanexcess.com) Job Type: Full-time Experience Level: 1–3 years Job Summary: We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative . The ideal candidate will be responsible for managing customer interactions, resolving queries, and ensuring a smooth and satisfactory service experience. Key Responsibilities: Handle inbound and outbound customer calls and respond to emails/messages. Assist customers with inquiries, complaints, and service-related issues. Provide accurate product/service information and resolve problems effectively. Coordinate with internal departments (operations, logistics, etc.) to resolve customer concerns. Maintain up-to-date records of customer interactions and transactions. Follow communication procedures, guidelines, and policies. Escalate unresolved issues to the appropriate internal teams. Achieve individual and team performance targets. Requirements: Minimum qualification: Graduate in any discipline. Excellent verbal and written communication skills in English (Hindi preferred). Strong problem-solving skills and attention to detail. Ability to multitask and manage time effectively. Proficiency in basic computer applications (MS Office, email, CRM tools). Customer-oriented attitude with a passion for service excellence. Shift: Day shift Salary: As per industry standards (based on experience and qualifications) Why Join Us? Friendly and inclusive work environment Opportunities for growth and learning Performance-based incentives Employee wellness initiatives Interested candidates can send their resumes to Email: [email protected] or WhatsApp: 9848653525. Job Type: Full-time Pay: ₹200,000.00 - ₹400,000.00 per year Benefits: Cell phone reimbursement Health insurance Provident Fund Language: English (Preferred) Hindi (Preferred) Work Location: In person
Job Title: Operations Manager – Retail Kiosks (North Region) Location: Uttar Pradesh, Ambala,Uttarakhand, Western UP, Srinagar & Jaipur Reporting to: COO Company: Avaan Excess (Formerly Gati) Role Overview: The Operations Manager will be responsible for managing and overseeing retail kiosk operations across 7–8 locations within the North region of the state . This role requires end-to-end ownership of kiosk operations, team management, sales performance monitoring, customer experience, compliance, and coordination with internal and external stakeholders. Key Responsibilities: Operational Management: Create revenue Ensure smooth day-to-day functioning of all kiosks in assigned locations. Implement SOPs across kiosks to maintain uniformity in service and brand standards. Monitor inventory, cash flow, billing, and vendor coordination. Team Leadership & Training: Supervise kiosk leads and front-line staff across locations. Sales & Performance: Track daily/weekly/monthly sales targets of kiosks. Analyse performance reports and implement better sales strategies to improve revenue. Conduct competitor analysis and share insights for growth opportunities. Customer Experience & Service Quality: Ensure kiosks maintain excellent customer service standards. Address and resolve escalated customer complaints. Implement feedback mechanisms for continuous improvement. Compliance & Reporting: Ensure all kiosks comply with company policies, legal regulations, and safety norms. Maintain accurate records of sales, staff attendance, and stock. Share timely updates and reports with COO. Coordination & Expansion: Liaise with landlords, vendors, and mall authorities for kiosk requirements. Support in identifying potential new kiosk locations within the state. Qualifications & Skills: Graduate/MBA in Business Administration, Operations, or related field. 5–7 years of experience in Retail / QSR / FMCG / Consumer Services, with multi-location management preferred. Strong leadership and people management skills. Excellent analytical, problem-solving, and decision-making ability. Good communication and stakeholder management skills. Willingness to travel frequently across kiosk locations. Key Performance Indicators (KPIs): Sales growth across kiosks. Operational efficiency and compliance adherence. Staff performance, retention, and training effectiveness. Customer satisfaction scores. Cost control and profitability of kiosks. *** Interested candiates can apply through email: krishna.kanth@avaanindia.com or WhatsApp: 9849590885. *** Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹60,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Provident Fund Work Location: In person
Qualification: Any Graduate Gender : Male Experience : Min 6 months as Cust Service Executive / Associate/Kiosk operations Experience in Logistics /Supply chain Management companies / Delivery services will be added advantage. Responsibilities Work in 24/7 rotational shifts (including nights, weekends & holidays). Handle walk-in customers, explain services, pricing & assist with bookings. Manage baggage – lifting, tagging & transferring to vehicles/warehouse. Coordinate with logistics partners for timely pickups & maintain logs. Maintain kiosk cleanliness, packaging stock & basic records. Communicate confidently in English & Hindi; upsell services when possible. Candidates with prior ops/customer service experience preferred. Should be available to work in rotational shifts as per business requirements. Job Type: Full-time Pay: ₹25,000.00 - ₹32,000.00 per month Benefits: Cell phone reimbursement Language: English (Required) Hindi (Required) Work Location: In person
Job Summary: We are looking for a courteous and energetic Customer Service Representative to manage our kiosk operations at Mumbai Airport. The ideal candidate will assist travelers with product inquiries, excess baggage services, and ensure a smooth customer experience at the terminal. Key Responsibilities: Greet and assist passengers at the kiosk with product or service-related queries. Explain excess baggage solutions, travel accessories, and promotional offers. Handle billing, POS transactions, and maintain accurate records. Coordinate with backend logistics for baggage pickups or deliveries. Ensure kiosk cleanliness, stock availability, and visual merchandising standards. Resolve customer complaints or escalate issues to the supervisor. Maintain daily sales and service reports. Adhere to airport security and operational protocols. Qualifications & Skills: Minimum HSC / Graduate in any discipline. 1–3 years of experience in customer service, retail, or hospitality (airport experience preferred). Good communication skills in English, Hindi, and regional languages. Basic computer knowledge and familiarity with billing systems. Pleasant personality and ability to work in a fast-paced environment. Willingness to work in shifts, including weekends and holidays. Working Conditions: Shift-based role (Morning, Evening, Night). Uniform and ID badge provided as per airport guidelines. Training on product knowledge and customer handling will be provided. Interested candidates can send their resumes to Email: [email protected] Job Type: Full-time Pay: ₹300,000.00 - ₹350,000.00 per year Benefits: Cell phone reimbursement Health insurance Provident Fund Work Location: In person
Job Summary: We are looking for a courteous and energetic Customer Service Representative to manage our kiosk operations at Mumbai Airport. The ideal candidate will assist travelers with product inquiries, excess baggage services, and ensure a smooth customer experience at the terminal. Key Responsibilities: Greet and assist passengers at the kiosk with product or service-related queries. Explain excess baggage solutions, travel accessories, and promotional offers. Handle billing, POS transactions, and maintain accurate records. Coordinate with backend logistics for baggage pickups or deliveries. Ensure kiosk cleanliness, stock availability, and visual merchandising standards. Resolve customer complaints or escalate issues to the supervisor. Maintain daily sales and service reports. Adhere to airport security and operational protocols. Qualifications & Skills: Minimum HSC / Graduate in any discipline. 1–3 years of experience in customer service, retail, or hospitality (airport experience preferred). Good communication skills in English, Hindi, and regional languages. Basic computer knowledge and familiarity with billing systems. Pleasant personality and ability to work in a fast-paced environment. Willingness to work in shifts, including weekends and holidays. Working Conditions: Shift-based role (Morning, Evening, Night). Uniform and ID badge provided as per airport guidelines. Training on product knowledge and customer handling will be provided. Interested candidates can send their resumes to Email: nandini.t@avaanindia.com Job Type: Full-time Pay: ₹300,000.00 - ₹350,000.00 per year Benefits: Cell phone reimbursement Health insurance Provident Fund Work Location: In person
Role Description Avaan, in collaboration with Sanskriti University, is offering a full-time on-site role for a Logistics Faculty position at Sanskriti University in Mathura. As a Logistics Faculty, you will be responsible for delivering lectures, conducting practical sessions, and guiding students in the field of logistics and overseeing the lab activities. You will also be involved in curriculum development, academic research, and mentoring students. Preferred candidate profile: Strong knowledge of logistics and supply chain management Proven teaching experience in logistics or related field Lecturing, Curriculum Design, and Research skills Expertise in Logistics and Supply Chain Management Experience in industry collaborations Knowledge of innovative logistics models Strong communication and presentation skills Master's or PhD in Logistics, Supply Chain Management, or related field Previous teaching experience in a similar role Ability to work with diverse groups of students Required 2-7 Years of Experience Job Type : Full-time (Consultant) Location : Mathura
Job Title: HR Recruiter Department: Human Resources Employment Type: Full-time About the Role We are looking for a motivated and detail-oriented HR Recruiter with 1–2 years of experience to manage end-to-end hiring, with a strong focus on Sales, Retail and Customer Support profiles. The role involves building pipelines, identifying top talent, and ensuring a smooth recruitment journey for candidates and stakeholders. Key Responsibilities Manage end-to-end recruitment for Sales, Retail, Business Development, and Customer Support roles. Source, screen, and assess candidates for sales profiles (inside sales, field sales, key accounts, business development executives). Partner with hiring managers to understand role requirements and deliver talent within timelines. Write and update job descriptions, ensuring role clarity for sales and support positions. Post job openings on job portals, social media, and networking platforms. Conduct initial screening calls to evaluate communication, sales aptitude, and customer service skills. Maintain a talent pipeline for recurring sales and customer support hiring needs. Coordinate interviews, feedback collection, and offer rollouts. Track recruitment metrics and share regular reports with the HR team and management. Support onboarding activities and joining formalities for selected candidates. Coordinate in admin activities. ________________________________________ Qualifications & Skills Bachelor’s degree in Human Resources, Business Administration, or a related field. 1–2 years of proven experience in recruitment, preferably in sales and customer support hiring. Strong sourcing skills via job portals, LinkedIn, employee referrals, and networking. Excellent communication and interpersonal skills to evaluate candidates effectively. Ability to manage multiple open positions with a sense of urgency. Familiarity with ATS and recruitment tools. Result-driven approach with a focus on timely closures and candidate experience. Job Type: Full-time Pay: ₹300,000.00 - ₹350,000.00 per year Benefits: Cell phone reimbursement Health insurance Provident Fund Work Location: In person
Key Responsibilities: Handle inbound and outbound customer calls and respond to emails/messages. Assist customers with inquiries, complaints, and service-related issues. Provide accurate product/service information and resolve problems effectively. Coordinate with internal departments (operations, logistics, etc.) to resolve customer concerns. Maintain up-to-date records of customer interactions and transactions. Follow communication procedures, guidelines, and policies. Escalate unresolved issues to the appropriate internal teams. Achieve individual and team performance targets. Requirements: Minimum qualification: Graduate in any discipline. Excellent verbal and written communication skills in English (Hindi preferred). Strong problem-solving skills and attention to detail. Ability to multitask and manage time effectively. Proficiency in basic computer applications (MS Office, email, CRM tools). Customer-oriented attitude with a passion for service excellence. Job Types: Full-time, Permanent, Fresher Pay: ₹16,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Language: Hindi (Required) Work Location: In person
Role Description Avaan, in collaboration with Sanskriti University, is offering a full-time on-site role for a Logistics Faculty position at Sanskriti University in Mathura. As a Logistics Faculty, you will be responsible for delivering lectures, conducting practical sessions, and guiding students in the field of logistics and overseeing the lab activities. You will also be involved in curriculum development, academic research, and mentoring students. Preferred candidate profile: Strong knowledge of logistics and supply chain management Proven teaching experience in logistics or related field Lecturing, Curriculum Design, and Research skills Expertise in Logistics and Supply Chain Management Experience in industry collaborations Knowledge of innovative logistics models Strong communication and presentation skills Master's or PhD in Logistics, Supply Chain Management, or related field Previous teaching experience in a similar role Ability to work with diverse groups of students Required 2-7 Years of Experience Job Type : Full-time (Consultant) Location : Mathura
We are looking for a dedicated Student Counselor for IAR University to guide and support students in their academic and personal growth. Key Responsibilities: Admission Counselor/ Student Counseling and Support: Provide one-on-one counseling sessions for students to address academic, career, and social challenges. Help students with stress management, time management, and developing coping strategies. Assist students in resolving issues related to mental health, peer relationships, and family concerns. Offer career counselling and guidance on academic programs, courses, and career paths. Support students in identifying their strengths and areas of improvement for personal development. Career Guidance and Academic Advising: Provide academic advice and help students in selecting courses and programs that align with their career goals. Organize career counselling workshops, sessions on higher education opportunities, and skill development programs. Maintain up-to-date knowledge of career trends, job opportunities, and academic advancements. Workshops and Group Programs: Design and conduct group workshops on topics like personal development, communication skills, and career planning. Develop strategies for handling group dynamics and peer-related challenges in an educational environment. Collaboration with Academic and Administrative Departments: Collaborate with the faculty, student services, and administration to enhance student well-being and academic success. Develop initiatives to improve the university’s support systems for students. Participate in orientations and other university events to support students. Documentation and Reporting: Maintain accurate records of counseling sessions, student progress, and any interventions made. Provide reports on student counselling activities and outcomes to relevant university departments. Confidentiality and Ethics: Ensure the highest level of confidentiality in all counseling activities. Follow ethical guidelines and maintain professional boundaries. Qualifications and Skills Required: Master’s degree in Psychology, Counseling, or a related field will be addon 2-3 years of experience in academic or student counseling. Strong communication and interpersonal skills. Ability to handle confidential information with discretion. Empathetic, patient, and non-judgmental approach to counseling. Familiarity with career counselling tools and assessments. Experience working with diverse student populations. Preferred Skills: Experience in educational institutions or university settings. Familiarity with Indian education systems and career pathways. Proficiency in both English and Gujarati. Interested candidates can send their resumes on email: [email protected] or Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Work Location: In person
We are looking for a dedicated Student Counselor for IAR University to guide and support students in their academic and personal growth. Key Responsibilities: Admission Counselor/ Student Counseling and Support: Provide one-on-one counseling sessions for students to address academic, career, and social challenges. Help students with stress management, time management, and developing coping strategies. Assist students in resolving issues related to mental health, peer relationships, and family concerns. Offer career counselling and guidance on academic programs, courses, and career paths. Support students in identifying their strengths and areas of improvement for personal development. Career Guidance and Academic Advising: Provide academic advice and help students in selecting courses and programs that align with their career goals. Organize career counselling workshops, sessions on higher education opportunities, and skill development programs. Maintain up-to-date knowledge of career trends, job opportunities, and academic advancements. Workshops and Group Programs: Design and conduct group workshops on topics like personal development, communication skills, and career planning. Develop strategies for handling group dynamics and peer-related challenges in an educational environment. Collaboration with Academic and Administrative Departments: Collaborate with the faculty, student services, and administration to enhance student well-being and academic success. Develop initiatives to improve the university’s support systems for students. Participate in orientations and other university events to support students. Documentation and Reporting: Maintain accurate records of counseling sessions, student progress, and any interventions made. Provide reports on student counselling activities and outcomes to relevant university departments. Confidentiality and Ethics: Ensure the highest level of confidentiality in all counseling activities. Follow ethical guidelines and maintain professional boundaries. Qualifications and Skills Required: Master’s degree in Psychology, Counseling, or a related field will be addon 2-3 years of experience in academic or student counseling. Strong communication and interpersonal skills. Ability to handle confidential information with discretion. Empathetic, patient, and non-judgmental approach to counseling. Familiarity with career counselling tools and assessments. Experience working with diverse student populations. Preferred Skills: Experience in educational institutions or university settings. Familiarity with Indian education systems and career pathways. Proficiency in both English and Gujarati. Interested candidates can send their resumes on email: nandini.t@avaanindia.com or Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Work Location: In person
Location: Delhi Key Responsibilities : Bulk Hiring & Sourcing Manage bulk hiring for entry-level and frontline roles. Source candidates through job portals, social media, referrals, field visits, vendors, and local networks. Conduct walk-in drives, campus hiring, and field hiring activities. Screen candidates, conduct initial interviews, and shortlist profiles as per job requirements. Client Coordination & Visits Conduct regular client visits to understand manpower needs and role expectations. Maintain strong relationships with clients to ensure smooth hiring operations. Share recruitment updates, candidate pipelines, and closure timelines with clients. Handle feedback, align hiring strategies, and ensure client satisfaction. Field Work & On-Ground Hiring Visit client sites, job fairs, local communities, and market areas for field sourcing. Coordinate and manage on-site interviews, documentation, and joining formalities. Build and maintain local recruitment networks to support continuous manpower needs. End-to-End Recruitment Support Prepare JD, post job ads, and manage candidate communication. Coordinate interviews with hiring managers and clients. Maintain candidate tracking sheets, MIS, and daily recruitment reports. Ensure timely onboarding and support for new joiners. Required Skills & Qualifications Graduate in any discipline. 1–3 years of experience in bulk hiring, field recruitment, or blue-collar staffing. Strong communication and interpersonal skills. Ability to travel locally for client visits and field sourcing. Good negotiation skills and the ability to work under deadlines. Proactive and target-driven Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹30,000.00 per month Work Location: In person
centre Job Description – Quality Manager (Call Centre) Location : Hyderabad HO Reporting To: Business Head Role Overview The Quality Manager will oversee and ensure the quality of all customer interactions across incoming calls, outgoing sales calls, Wati chats, and operational communication. The role focuses on monitoring, evaluating, and improving customer experience across the call center. Key Responsibilities Monitor incoming calls, evaluate call handling, script adherence, and service quality. Review Wati/WhatsApp chats for tone, accuracy, TAT and customer satisfaction. Audit outgoing sales calls for lead conversion quality and follow-up standards. Prepare weekly quality reports and highlight gaps or improvement areas. Conduct refresher training and coaching sessions for agents. Ensure SOP compliance across all communication channels. Identify repeated issues and coordinate corrective actions with team leads. Skills Required Strong communication & evaluation skills Experience in monitoring calls/chats Analytical mindset with attention to detail Ability to coach and guide team members Customer-first approach Experience 2–7 years in call quality, customer experience, or call centre supervision. Experience with inbound/outbound call monitoring preferred. Qualification Any Graduate *** Intrested Candidates can reach me on Email: krishna.kanth@avaanindia.com or WhatsApp: 9848653525. *** Job Types: Full-time, Permanent Pay: ₹50,000.00 - ₹65,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Provident Fund Work Location: In person
Job Title : Sales Executive (Retail Kiosk) Location: Delhi Company: Avaan Excess Website: avaanexcess.com About the Role: We are looking for an energetic and target-driven Sales Executive (Retail Kiosk) to oversee daily kiosk operations, drive sales performance, and ensure an exceptional customer experience. The role involves managing a team of sales executives, achieving revenue targets, and maintaining brand visibility at multiple kiosk locations. Key Responsibilities: Sales & Business Development: Implement sales strategies to maximize revenue and enhance customer acquisition. Identify and explore new locations or opportunities to expand kiosk presence. Drive daily, weekly, and monthly sales targets for assigned kiosk(s). Analyse sales trends and prepare reports for management review. Operations Management: Supervise kiosk operations to ensure smooth functioning, proper display, and stock availability. Coordinate with the supply chain and inventory team to maintain adequate stock levels. Ensure compliance with company policies, pricing, and promotional activities. Handle escalations and resolve customer issues effectively. Team Management: Lead, train, and motivate the kiosk sales team to deliver high performance. Monitor staff attendance, grooming, and customer interaction standards. Conduct regular performance reviews and ensure adherence to sales SOPs. Customer Experience & Brand Promotion: Maintain superior customer service standards at all kiosks. Ensure consistent brand representation through visual merchandising and customer engagement. Promote new products, offers, and loyalty programs effectively. Reporting & Coordination: Prepare and submit daily/weekly sales and performance reports. Coordinate with marketing and operations teams for kiosk activities and campaigns. Support in planning and executing local marketing initiatives to boost footfall. Qualifications & Experience: Bachelor’s degree in Business Administration, Marketing, or related field (MBA preferred). 2– 4 years of experience in retail sales, kiosk operations. Proven ability to lead teams and achieve sales targets. Strong communication, negotiation, and people management skills. Proficiency in MS Excel, CRM, and sales reporting tools. Key Competencies: Sales-driven and customer-focused mindset. Leadership and decision-making ability. Excellent presentation and interpersonal skills. Willingness to travel between kiosk locations as required. Job Types: Full-time, Permanent Pay: ₹20,406.79 - ₹28,860.13 per month Benefits: Health insurance Provident Fund Work Location: In person
Job Title : Sales Executive (Retail Kiosk) Location: Delhi Company: Avaan Excess Website: avaanexcess.com About the Role: We are looking for an energetic and target-driven Sales Executive (Retail Kiosk) to oversee daily kiosk operations, drive sales performance, and ensure an exceptional customer experience. The role involves managing a team of sales executives, achieving revenue targets, and maintaining brand visibility at multiple kiosk locations. Key Responsibilities: Sales & Business Development: Implement sales strategies to maximize revenue and enhance customer acquisition. Identify and explore new locations or opportunities to expand kiosk presence. Drive daily, weekly, and monthly sales targets for assigned kiosk(s). Analyse sales trends and prepare reports for management review. Operations Management: Supervise kiosk operations to ensure smooth functioning, proper display, and stock availability. Coordinate with the supply chain and inventory team to maintain adequate stock levels. Ensure compliance with company policies, pricing, and promotional activities. Handle escalations and resolve customer issues effectively. Team Management: Lead, train, and motivate the kiosk sales team to deliver high performance. Monitor staff attendance, grooming, and customer interaction standards. Conduct regular performance reviews and ensure adherence to sales SOPs. Customer Experience & Brand Promotion: Maintain superior customer service standards at all kiosks. Ensure consistent brand representation through visual merchandising and customer engagement. Promote new products, offers, and loyalty programs effectively. Reporting & Coordination: Prepare and submit daily/weekly sales and performance reports. Coordinate with marketing and operations teams for kiosk activities and campaigns. Support in planning and executing local marketing initiatives to boost footfall. Qualifications & Experience: Bachelor’s degree in Business Administration, Marketing, or related field (MBA preferred). 2– 4 years of experience in retail sales, kiosk operations. Proven ability to lead teams and achieve sales targets. Strong communication, negotiation, and people management skills. Proficiency in MS Excel, CRM, and sales reporting tools. Key Competencies: Sales-driven and customer-focused mindset. Leadership and decision-making ability. Excellent presentation and interpersonal skills. Willingness to travel between kiosk locations as required. Job Types: Full-time, Permanent Pay: ₹20,406.79 - ₹28,860.13 per month Benefits: Health insurance Provident Fund Work Location: In person