Avaan Excess

Job Title: Customer Service Representative Location: Hyderabad, Telangana Company: Avaan Excess (avaanexcess.com) Job Type: Full-time Experience Level: 1–3 years Job Summary: We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative . The ideal candidate will be responsible for managing customer interactions, resolving queries, and ensuring a smooth and satisfactory service experience. Key Responsibilities: Handle inbound and outbound customer calls and respond to emails/messages. Assist customers with inquiries, complaints, and service-related issues. Provide accurate product/service information and resolve problems effectively. Coordinate with internal departments (operations, logistics, etc.) to resolve customer concerns. Maintain up-to-date records of customer interactions and transactions. Follow communication procedures, guidelines, and policies. Escalate unresolved issues to the appropriate internal teams. Achieve individual and team performance targets. Requirements: Minimum qualification: Graduate in any discipline. Excellent verbal and written communication skills in English (Hindi preferred). Strong problem-solving skills and attention to detail. Ability to multitask and manage time effectively. Proficiency in basic computer applications (MS Office, email, CRM tools). Customer-oriented attitude with a passion for service excellence. Shift: Day shift Salary: As per industry standards (based on experience and qualifications) Why Join Us? Friendly and inclusive work environment Opportunities for growth and learning Performance-based incentives Employee wellness initiatives Interested candidates can send their resumes to Email: [email protected] or WhatsApp: 9848653525. Job Type: Full-time Pay: ₹200,000.00 - ₹400,000.00 per year Benefits: Cell phone reimbursement Health insurance Provident Fund Language: English (Preferred) Hindi (Preferred) Work Location: In person