Job Title: Customer Service Representative Location: Hyderabad, Telangana Company: Avaan Excess (avaanexcess.com) Job Type: Full-time Experience Level: 1–3 years Job Summary: We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative . The ideal candidate will be responsible for managing customer interactions, resolving queries, and ensuring a smooth and satisfactory service experience. Key Responsibilities: Handle inbound and outbound customer calls and respond to emails/messages. Assist customers with inquiries, complaints, and service-related issues. Provide accurate product/service information and resolve problems effectively. Coordinate with internal departments (operations, logistics, etc.) to resolve customer concerns. Maintain up-to-date records of customer interactions and transactions. Follow communication procedures, guidelines, and policies. Escalate unresolved issues to the appropriate internal teams. Achieve individual and team performance targets. Requirements: Minimum qualification: Graduate in any discipline. Excellent verbal and written communication skills in English (Hindi preferred). Strong problem-solving skills and attention to detail. Ability to multitask and manage time effectively. Proficiency in basic computer applications (MS Office, email, CRM tools). Customer-oriented attitude with a passion for service excellence. Shift: Day shift Salary: As per industry standards (based on experience and qualifications) Why Join Us? Friendly and inclusive work environment Opportunities for growth and learning Performance-based incentives Employee wellness initiatives Interested candidates can send their resumes to Email: [email protected] or WhatsApp: 9848653525. Job Type: Full-time Pay: ₹200,000.00 - ₹400,000.00 per year Benefits: Cell phone reimbursement Health insurance Provident Fund Language: English (Preferred) Hindi (Preferred) Work Location: In person
Job Title: Operations Manager – Retail Kiosks (North Region) Location: Uttar Pradesh, Ambala,Uttarakhand, Western UP, Srinagar & Jaipur Reporting to: COO Company: Avaan Excess (Formerly Gati) Role Overview: The Operations Manager will be responsible for managing and overseeing retail kiosk operations across 7–8 locations within the North region of the state . This role requires end-to-end ownership of kiosk operations, team management, sales performance monitoring, customer experience, compliance, and coordination with internal and external stakeholders. Key Responsibilities: Operational Management: Create revenue Ensure smooth day-to-day functioning of all kiosks in assigned locations. Implement SOPs across kiosks to maintain uniformity in service and brand standards. Monitor inventory, cash flow, billing, and vendor coordination. Team Leadership & Training: Supervise kiosk leads and front-line staff across locations. Sales & Performance: Track daily/weekly/monthly sales targets of kiosks. Analyse performance reports and implement better sales strategies to improve revenue. Conduct competitor analysis and share insights for growth opportunities. Customer Experience & Service Quality: Ensure kiosks maintain excellent customer service standards. Address and resolve escalated customer complaints. Implement feedback mechanisms for continuous improvement. Compliance & Reporting: Ensure all kiosks comply with company policies, legal regulations, and safety norms. Maintain accurate records of sales, staff attendance, and stock. Share timely updates and reports with COO. Coordination & Expansion: Liaise with landlords, vendors, and mall authorities for kiosk requirements. Support in identifying potential new kiosk locations within the state. Qualifications & Skills: Graduate/MBA in Business Administration, Operations, or related field. 5–7 years of experience in Retail / QSR / FMCG / Consumer Services, with multi-location management preferred. Strong leadership and people management skills. Excellent analytical, problem-solving, and decision-making ability. Good communication and stakeholder management skills. Willingness to travel frequently across kiosk locations. Key Performance Indicators (KPIs): Sales growth across kiosks. Operational efficiency and compliance adherence. Staff performance, retention, and training effectiveness. Customer satisfaction scores. Cost control and profitability of kiosks. *** Interested candiates can apply through email: krishna.kanth@avaanindia.com or WhatsApp: 9849590885. *** Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹60,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid sick time Provident Fund Work Location: In person
Qualification: Any Graduate Gender : Male Experience : Min 6 months as Cust Service Executive / Associate/Kiosk operations Experience in Logistics /Supply chain Management companies / Delivery services will be added advantage. Responsibilities Work in 24/7 rotational shifts (including nights, weekends & holidays). Handle walk-in customers, explain services, pricing & assist with bookings. Manage baggage – lifting, tagging & transferring to vehicles/warehouse. Coordinate with logistics partners for timely pickups & maintain logs. Maintain kiosk cleanliness, packaging stock & basic records. Communicate confidently in English & Hindi; upsell services when possible. Candidates with prior ops/customer service experience preferred. Should be available to work in rotational shifts as per business requirements. Job Type: Full-time Pay: ₹25,000.00 - ₹32,000.00 per month Benefits: Cell phone reimbursement Language: English (Required) Hindi (Required) Work Location: In person
Job Summary: We are looking for a courteous and energetic Customer Service Representative to manage our kiosk operations at Mumbai Airport. The ideal candidate will assist travelers with product inquiries, excess baggage services, and ensure a smooth customer experience at the terminal. Key Responsibilities: Greet and assist passengers at the kiosk with product or service-related queries. Explain excess baggage solutions, travel accessories, and promotional offers. Handle billing, POS transactions, and maintain accurate records. Coordinate with backend logistics for baggage pickups or deliveries. Ensure kiosk cleanliness, stock availability, and visual merchandising standards. Resolve customer complaints or escalate issues to the supervisor. Maintain daily sales and service reports. Adhere to airport security and operational protocols. Qualifications & Skills: Minimum HSC / Graduate in any discipline. 1–3 years of experience in customer service, retail, or hospitality (airport experience preferred). Good communication skills in English, Hindi, and regional languages. Basic computer knowledge and familiarity with billing systems. Pleasant personality and ability to work in a fast-paced environment. Willingness to work in shifts, including weekends and holidays. Working Conditions: Shift-based role (Morning, Evening, Night). Uniform and ID badge provided as per airport guidelines. Training on product knowledge and customer handling will be provided. Interested candidates can send their resumes to Email: [email protected] Job Type: Full-time Pay: ₹300,000.00 - ₹350,000.00 per year Benefits: Cell phone reimbursement Health insurance Provident Fund Work Location: In person
Job Summary: We are looking for a courteous and energetic Customer Service Representative to manage our kiosk operations at Mumbai Airport. The ideal candidate will assist travelers with product inquiries, excess baggage services, and ensure a smooth customer experience at the terminal. Key Responsibilities: Greet and assist passengers at the kiosk with product or service-related queries. Explain excess baggage solutions, travel accessories, and promotional offers. Handle billing, POS transactions, and maintain accurate records. Coordinate with backend logistics for baggage pickups or deliveries. Ensure kiosk cleanliness, stock availability, and visual merchandising standards. Resolve customer complaints or escalate issues to the supervisor. Maintain daily sales and service reports. Adhere to airport security and operational protocols. Qualifications & Skills: Minimum HSC / Graduate in any discipline. 1–3 years of experience in customer service, retail, or hospitality (airport experience preferred). Good communication skills in English, Hindi, and regional languages. Basic computer knowledge and familiarity with billing systems. Pleasant personality and ability to work in a fast-paced environment. Willingness to work in shifts, including weekends and holidays. Working Conditions: Shift-based role (Morning, Evening, Night). Uniform and ID badge provided as per airport guidelines. Training on product knowledge and customer handling will be provided. Interested candidates can send their resumes to Email: nandini.t@avaanindia.com Job Type: Full-time Pay: ₹300,000.00 - ₹350,000.00 per year Benefits: Cell phone reimbursement Health insurance Provident Fund Work Location: In person
Role Description Avaan, in collaboration with Sanskriti University, is offering a full-time on-site role for a Logistics Faculty position at Sanskriti University in Mathura. As a Logistics Faculty, you will be responsible for delivering lectures, conducting practical sessions, and guiding students in the field of logistics and overseeing the lab activities. You will also be involved in curriculum development, academic research, and mentoring students. Preferred candidate profile: Strong knowledge of logistics and supply chain management Proven teaching experience in logistics or related field Lecturing, Curriculum Design, and Research skills Expertise in Logistics and Supply Chain Management Experience in industry collaborations Knowledge of innovative logistics models Strong communication and presentation skills Master's or PhD in Logistics, Supply Chain Management, or related field Previous teaching experience in a similar role Ability to work with diverse groups of students Required 2-7 Years of Experience Job Type : Full-time (Consultant) Location : Mathura
Job Title: HR Recruiter Department: Human Resources Employment Type: Full-time About the Role We are looking for a motivated and detail-oriented HR Recruiter with 1–2 years of experience to manage end-to-end hiring, with a strong focus on Sales, Retail and Customer Support profiles. The role involves building pipelines, identifying top talent, and ensuring a smooth recruitment journey for candidates and stakeholders. Key Responsibilities Manage end-to-end recruitment for Sales, Retail, Business Development, and Customer Support roles. Source, screen, and assess candidates for sales profiles (inside sales, field sales, key accounts, business development executives). Partner with hiring managers to understand role requirements and deliver talent within timelines. Write and update job descriptions, ensuring role clarity for sales and support positions. Post job openings on job portals, social media, and networking platforms. Conduct initial screening calls to evaluate communication, sales aptitude, and customer service skills. Maintain a talent pipeline for recurring sales and customer support hiring needs. Coordinate interviews, feedback collection, and offer rollouts. Track recruitment metrics and share regular reports with the HR team and management. Support onboarding activities and joining formalities for selected candidates. Coordinate in admin activities. ________________________________________ Qualifications & Skills Bachelor’s degree in Human Resources, Business Administration, or a related field. 1–2 years of proven experience in recruitment, preferably in sales and customer support hiring. Strong sourcing skills via job portals, LinkedIn, employee referrals, and networking. Excellent communication and interpersonal skills to evaluate candidates effectively. Ability to manage multiple open positions with a sense of urgency. Familiarity with ATS and recruitment tools. Result-driven approach with a focus on timely closures and candidate experience. Job Type: Full-time Pay: ₹300,000.00 - ₹350,000.00 per year Benefits: Cell phone reimbursement Health insurance Provident Fund Work Location: In person
Key Responsibilities: Handle inbound and outbound customer calls and respond to emails/messages. Assist customers with inquiries, complaints, and service-related issues. Provide accurate product/service information and resolve problems effectively. Coordinate with internal departments (operations, logistics, etc.) to resolve customer concerns. Maintain up-to-date records of customer interactions and transactions. Follow communication procedures, guidelines, and policies. Escalate unresolved issues to the appropriate internal teams. Achieve individual and team performance targets. Requirements: Minimum qualification: Graduate in any discipline. Excellent verbal and written communication skills in English (Hindi preferred). Strong problem-solving skills and attention to detail. Ability to multitask and manage time effectively. Proficiency in basic computer applications (MS Office, email, CRM tools). Customer-oriented attitude with a passion for service excellence. Job Types: Full-time, Permanent, Fresher Pay: ₹16,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Language: Hindi (Required) Work Location: In person
Role Description Avaan, in collaboration with Sanskriti University, is offering a full-time on-site role for a Logistics Faculty position at Sanskriti University in Mathura. As a Logistics Faculty, you will be responsible for delivering lectures, conducting practical sessions, and guiding students in the field of logistics and overseeing the lab activities. You will also be involved in curriculum development, academic research, and mentoring students. Preferred candidate profile: Strong knowledge of logistics and supply chain management Proven teaching experience in logistics or related field Lecturing, Curriculum Design, and Research skills Expertise in Logistics and Supply Chain Management Experience in industry collaborations Knowledge of innovative logistics models Strong communication and presentation skills Master's or PhD in Logistics, Supply Chain Management, or related field Previous teaching experience in a similar role Ability to work with diverse groups of students Required 2-7 Years of Experience Job Type : Full-time (Consultant) Location : Mathura