Call Center Representative

Key Responsibilities:

Handle inbound and outbound customer calls and respond to emails/messages.

Assist customers with inquiries, complaints, and service-related issues.

Provide accurate product/service information and resolve problems effectively.

Coordinate with internal departments (operations, logistics, etc.) to resolve customer concerns.

Maintain up-to-date records of customer interactions and transactions.

Follow communication procedures, guidelines, and policies.

Escalate unresolved issues to the appropriate internal teams.

Achieve individual and team performance targets.

Requirements:

Minimum qualification: Graduate in any discipline.

Excellent verbal and written communication skills in English (Hindi preferred).

Strong problem-solving skills and attention to detail.

Ability to multitask and manage time effectively.

Proficiency in basic computer applications (MS Office, email, CRM tools).

Customer-oriented attitude with a passion for service excellence.

Job Types: Full-time, Permanent, Fresher

Pay: ₹16,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Language:

• Hindi (Required)

Work Location: In person