Call Center Representative

Job Title

Influencer Alignment Executive (Telecaller – Commercial & Industrial)

Role Purpose (Very Clear)

secure permission-based meetings

❌ This is NOT a sales role

❌ No pitching, no pricing, no follow-ups after meeting is fixed

Industry Focus

• Commercial Projects
• Industrial Projects

• No Residential Work

Key Responsibilities

• Call pre-qualified influencer data using provided scripts
• Conduct

  permission-based, executive-style conversations

• Respect influencer time and status

• Secure

  15-minute alignment meetings

  for senior execution team
• Ensure meetings are

  relevant, not forced

• Follow approved call scripts

  without improvisation

• Avoid selling, explaining, or over-talking

• Update call outcomes accurately in CRM
• Close calls cleanly with

  YES or NO

  (no chasing)

What You Will NOT Do

• ❌ Sell products or services
• ❌ Explain company details
• ❌ Pitch residential projects
• ❌ Argue with influencers
• ❌ Do repeated follow-ups

Working Model

• Work From Home (WFH)

• Fixed calling windows (approx. 4 hours/day)
• Calls monitored & scored via

  RUNO

Performance Measurement (KPI – Non-Negotiable)

• 35–45 connected calls/day
• Average call duration:

  < 2.5 minutes

• Script adherence:

  ≥ 90%

• Meeting permission rate:

  15–25%

• Clear rejections recorded (acceptable & encouraged)
• Zero chasing behavior

• Average call score:

  ≥ 75 / 100

• Calls below 70 score:

  < 10%

• Zero fatal errors (selling, pitching, arguing)

• ≥ 80% meetings accepted by field team

Skills Required

• Clear, confident spoken English / Hindi (regional language is a plus)
• Ability to sound

  professional, calm, and senior

• High listening discipline
• Comfort with short, structured conversations
• Basic CRM & WhatsApp usage

Experience Required

• 1–3 years telecalling / appointment setting experience

• B2B calling experience preferred

• Experience dealing with

  senior professionals

  is a strong advantage

Tools You Will Use

• RUNO Dialer (training provided)
• CRM system
• WhatsApp Web
• Headset & laptop (mandatory)

Compensation Structure

• Fixed monthly salary (WFH)

• Weekly quality-based bonus

  linked to:
• RUNO score
• Meeting permission rate
• No incentives for raw call volume

Success Profile (Who Will Do Well Here)

• You like

  structured work

• You don’t like hard selling
• You are confident but not aggressive
• You respect rules and scripts
• You prefer

  quality over quantity

Who Should NOT Apply

• People who like selling or convincing
• People who talk a lot
• People who dislike call audits
• People who chase leads repeatedly

One-Line Role Philosophy

“I don’t sell. I secure relevance.”