Mega Walk-IN Drive at Mumbai Location from Monday to Friday Timing- 1:30PM-5:00PM Mumbai Location: This is a Work from Office position and location is Navi Mubai ( Vashi) Role and Responsibilities functional/operational: Handling inbound customer service calls and making outbound calls whenever required Handle customer questions, complaints, and payment inquiries with the highest degree of courtesy and professionalism to resolve customer issues To achieve First call resolution on each call to ensure the customer receives world class customer service Should be able to comprehend the language of the customer and provide correct resolution to the queries QUALIFICATIONS: Graduate Freshers or HSC + Minimum 6 months of experience. Ability to read write and speak English fluently, clearly and with a neutral accent. Good analytical skills, cognitive skills. Good computer typing at the same time talking over the phone Compensation : INR : 2,70,000 to 2,95000 per year plus Performance Variables pay upto 13000/- Shift: Night / Days Off: Saturday and Sunday, Two Way Cab Provided Build Your Future! Come join our thriving team as a Customer Support Office Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI (part of TSI family of companies)? Paid training Team-oriented work environment Growth opportunity Generous Incentive opportunity Comprehensive benefits package available: including medical insurance/ ESIC, paid time off and paid holidays! Transport facility (Depends on policy and shift) - Transportation provided Working 5 days/week Contact No. Mumbai Location - Kaif Sajid - 9653227292 Toll Free No- 000-800-919-1844 Life at TSI- Where Work Feels Good At TSI, our people are our brand. We're powered by those who live and breathe our values every day simplicity, empathy, transparency, honesty, partnership, and above all, great service. Our culture isn't just written on wall sit shows in the way we show up for each other and for our customers. Here's what sets us apart: We Run It Like We Own It Every task, every call, every customer we take pride in what we do. We Get It Done The Right Way With integrity, consistency, and a commitment to quality. We Take Care of Each Other Teamwork is at the heart of how we grow. We Create Consumer and Customer Advocates By making every interaction count. We Enjoy The Ride Because work should be rewarding and fun. From themed Fun Fridays to regular engagement activities, theres always something to look forward to at TSI. The vibe is high-energy, positive, and professional. We celebrate achievements, encourage fresh ideas, and create a space where people can thrive.
Job description * Transworld Systems India Private Limited is the Indian subsidiary of Transworld Systems Inc. (TSI), a U.S.-based leader in tech-enabled Business Process Outsourcing (BPO), specializing in Accounts Receivable Management (ARM), Customer Experience BPO (CXBPO), legal services, and loan servicing solutions. ROLE AND RESPONSIBILITIES: Functional/operational: Handling inbound customer service calls and making outbound calls whenever required Handle customer questions, complaints, and payment inquiries with the highest degree of courtesy and professionalism to resolve customer issues To achieve First call resolution on each call to ensure the customer receives world class customer service Should be able to comprehend the language of the customer and provide correct resolution to the queries QUALIFICATIONS: Bachelors Degree or equivalent Undergraduates with 6 months of experience Ability to read write and speak English fluently, clearly and with a neutral accent. Good analytical skills, cognitive skills. Good computer skills / Typing Skill at the same time talking over the phone PERKS AND BENEFITS Health & Insurance Benefits Provident Fund (PF) Incentive Programs Policies Shift Timings: Fixed US shift Weekends Off: Saturdays and Sundays off. Transportation: Free cab facilities are provided for employees. BANGALORE OFFICE LOCATION Registered Address: Pritech Park, Block No. 12, 3rd Floor, B Wing, Bellandur Village, Sarjapur-Marathahalli Ring Road, Bangalore, Karnataka 560103 For Scheduling Interview Contact HR Akila : 9632572812 *Refer your Friends who is looking out for Job*
Mega Walk-IN Drive at Transworld Systems India Pvt. Ltd (TSI) from Monday to Friday Timing- 3:30PM-8:00PM Bangalore Location: This is a Work from Office position and location is Bangalore at 3rd Floor, Block 12B, Pritech Park SEZ, Survey No.51-64/4, Bellandur, Village, Bldg 9A Rd, Adarsh Palm Retreat, Bellandur, Bengaluru, Karnataka 560103 Job description Credit Collections, Bad Debt, Old Dues, Recovery, recovery portfolio with respect to collections Contact customers to negotiate payment plans & resolve outstanding balances. Explain payment plans and the importance of timely payments. Update account notes accurately and adjust statuses per guidelines. Research and resolve disputed balances Review collection up unit and changes account status based on established procedures. Qualification Required HSC or 10+ 2 -Diploma / Graduation required Minimum 1 year of International US Credit Card Debt Collections, sales, or retention experience required. Strong English skills (written & verbal). Experience in credit card collections is a plus. Must follow a set schedule, including breaks and lunches Compensation: INR : 4,00,000 to 5,00,000 per year plus Performance Variables pay upto 1,00,000/- Monthly Shift: Night Week Off : Saturday and Sunday Transport : Two Way Cab Provided Work From Office Build Your Future! Come join our thriving team as Customer Support Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI (Transworld Systems India) ? Paid training Team-oriented work environment Growth opportunity Generous Incentive opportunity Comprehensive benefits package available: including medical insurance/ ESIC, paid time off and paid holidays! Transport facility (Depends on policy and shift) - Transportation provided Working 5 days/week Want to speak to us? Contact Number Bangalore: +91-9113015045 Toll Free No: 000-800-919-1844 Life at TSI- Where Work Feels Good At TSI, our people are our brand. We're powered by those who live and breathe our values every day simplicity, empathy, transparency, honesty, partnership, and above all, great service. Our culture isn't just written on wall sit shows in the way we show up for each other and for our customers. Here's what sets us apart: We Run It Like We Own It Every task, every call, every customer we take pride in what we do. We Get It Done The Right Way With integrity, consistency, and a commitment to quality. We Take Care of Each Other Teamwork is at the heart of how we grow. We Create Consumer and Customer Advocates By making every interaction count. We Enjoy The Ride Because work should be rewarding and fun. From themed Fun Fridays to regular engagement activities & team building sessions, there's always something to look forward to at TSI. The vibe is high-energy, positive, and professional. We celebrate achievements, encourage fresh ideas, and create a space where people can thrive.
Build Your Future! Come join our thriving team as a Team Lead for Collection Executives! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the collections arena. Please Note: English language proficiency is required for this role. This is a full-time , work from office. Night shift (5.30 PM- 2.30 AM) (6.30 PM 3.30 AM) Week Off - Sat & Sun Fix Off Work Location: 3rd Floor, Block 12B, Pritech Park SEZ, Survey No.51-64/4, Bellandur, Village, Bldg 9A Rd, Adarsh Palm Retreat, Bellandur, Bengaluru, Karnataka 560103 To Schedule your Interview or for further queries Contact HR Akila @9632572812 Ideal Candidate Qualifications: Strong English skills (written & verbal). Experience as Team Lead in credit card collections is a plus. Collections, Sales, or Retention experience required. 2-5 years of International Collections Experience as Team Lead(U.S., U.K., AUS, UAE , EUR) required. Strong communication, negotiation, and active listening skills. HSC or 10+ 2 -Diploma / Graduation required Why should you consider TSI (part of TSI family of companies)? Paid training Team-oriented work environment Growthopportunity Generous Incentive opportunity Comprehensive benefits package available: including medical insurance, paid time off and paid holidays! Transport facility (As per policy and shift) - Transportation provided Working 5 days/week Interested Candidates kindly share resume - Akila.Ravi@tsico.com This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
JOB TITLE Claim Resolution Specialist JOB PURPOSE TSI Healthcare specializes in revenue cycle management, offering tailored solutions for healthcare providers to address third-party insurance claims denials, manage underpayments, and optimize reimbursement processes. The Claim Resolution Specialist plays a versatile role in the claims workflow, tasked with submitting appeals to overturn denials and trigger payments or determining whether further action, such as additional appeals or account closure, is required. Specialists in this role may prioritize tasks based on claim complexity and workload, ensuring optimal productivity while maintaining compliance and accuracy. By efficiently processing high volumes of low-balance claims, the specialist ensures compliance, accuracy, and revenue recovery that supports client success. PRIMARY RESPONSIBILITIES Appeal Submission and Resolution: Prepare and submit well-documented and persuasive appeals for denied claims, leveraging payer guidelines, contracts, fee schedules, and medical records to resolve issues and trigger payments. Escalation Management: Address claims escalated by Claim Status Specialists, resolving complex denial scenarios such as coding disputes, medical necessity issues, or payer policy conflicts. Underpayment Resolution: Investigate and address discrepancies between expected and actual payments, taking corrective action to resolve underpayments. Final Determination: Evaluate claims to determine if they are resolved or require further action, such as additional appeals, escalation, or account closure based on client requirements. Account Closure: Review and close accounts when collection efforts have been exhausted, ensuring proper documentation and compliance with client guidelines. Account Review Feedback: Identify incorrectly resolved claims and return them to the appropriate team for review, correction, or training, contributing to process improvements. Collaboration: Utilize documentation provided by Document Retrieval Specialists and Claim Status Specialists to perform resolution activities efficiently PERSON SPECIFICATION High school diploma or equivalent required. Minimum of three years of experience in healthcare claims management, denial resolution, or appeal writing. • Experience in high-volume, low-balance claims processing preferred. Familiarity with payer-specific policies, reimbursement methodologies, and contract terms. Knowledge of coding principles (e.g., CPT, ICD-10, HCPCS) and medical necessity documentation is a plus. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities and qualifications may be required and/or assigned as necessary. This Job Description has been discussed with me and I understand its contents expected of me as an incumbent of this position. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws. For Further Quarries / to Schedule Interview Contact HR Akila @9632572812 Email: Akila.Ravi@tsico.com
Job Description Build Your Future! Come join our thriving team as a Certified Medical Coder! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the RCM Healthcare arena. Why should you consider TSI (part of TSI family of companies)? Paid training Team-oriented work environment Growth opportunity Generous Incentive opportunity Comprehensive benefits package available: including medical insurance, paid time off and paid holidays! Transport facility (As per policy and shift) - Transportation provided Working 5 days/week We are seeking a Certified Medical Coder to join our growing team. In this role, you will be responsible for reviewing and coding both hospital and physician-billed charges for accuracy and compliance with established billing and coding guidelines. You will also analyze supporting medical documentation and address coding-related denials to ensure optimal reimbursement. This role reports directly to a Supervising Attorney or Supervisor and requires the ability to work onsite. Role & responsibilities Review and assign appropriate codes for both facility (hospital) and professional (physician) billed services Ensure accuracy of ICD-10-CM, CPT, HCPCS , and modifier usage per payer guidelines Evaluate and resolve claim denials, including medical necessity and timely filing issues Provide feedback on payer denials and assist with the appeal process when appropriate Reference and interpret UB04, CMS-1500, EOBs , and RAs to support coding validation Collaborate with internal teams and external partners to resolve coding discrepancies Maintain up-to-date knowledge of industry standards, payer-specific rules, and coding regulations Work independently and maintain productivity standards in an onsite setting Use electronic health record (EHR) systems and documentation tools to access and update coding information Refer to written training resources and coding references as needed Preferred candidate profile Certified Billing and Coding Specialist (CBCS) or AAPC Coder Certification (Advanced level required) Minimum of 2 years of experience coding hospital and/or physician claims Strong knowledge of ICD-10-CM, CPT, HCPCS, UB04 , and CMS-1500 forms Familiarity with Medicare, Medicaid, HMOs, PPOs , and managed care plan guidelines Proficient in medical terminology, healthcare documentation, and coding best practices Strong comprehension, problem-solving, and conflict resolution skills Excellent verbal and written communication skills in English Ability to work independently with minimal supervision Preferred Skills: Experience working in a fully remote coding or RCM environment Prior involvement in denial resolution and payer appeals Comfortable using multiple healthcare platforms and EHR systems Ability to analyze coding patterns and identify billing trends Work Location: Bangalore Block 12B, Pritech Park,3rd Floor, SEZ Survey No 51-64/4, Bellandur, Village. Bldg 9A Rd, Bengaluru Karnataka 560103 Shift: Night Pay: 4-6 LPA To Schedule Interview Call / WhatsApp HR Akila 9632572812 *Please Note: English language proficiency is required for this role. This is a full-time , work from office role. This requires a U.S. schedule - India Night shift. *Looking for Immediate Joiners or within 30 Days of Notice*
Job description We are hiring for Amex- International Voice Process for Customer Service, Sales, Retentions, or/ Credit Card Collections profiles. Role & responsibilities : Credit Collections, Bad Debt, Old Dues, Recovery, recovery portfolio with respect to collections Contact customers to negotiate payment plans & resolve outstanding balances. Explain payment plans and the importance of timely payments. Update account notes accurately and adjust statuses per guidelines. Research and resolve disputed balances Review collection up unit and changes account status based on established procedures. Qualification Required HSC or 10+2 -Diploma / Graduation required Minimum 1 year of International US Credit Card Debt Collections, customer service, sales, or retention experience required. Strong English skills (written & verbal). Experience in credit card collections is a plus. Must follow a set schedule, including breaks and lunches Shift: Night Week Off : Saturday and Sunday Transport : Two-way cab provided Build Your Future! Come join our thriving team as a Recovery Specialist! We are seeking ambitious, self-motivated, and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI (Transworld Systems India) ? Paid training Team-oriented work environment Growth opportunity Generous Incentive opportunity Comprehensive benefits package available: including medical insurance/ ESIC, paid time off, and paid holidays! Transport facility (Depending on policy and shift) - Transportation provided Working 5 days/week
Job Description We are seeking a dedicated and detail-oriented Email Process Specialist to oversee and optimize our email communication processes. This role will focus on ensuring timely, accurate, and professional email responses for customer inquiries. The ideal candidate will have strong organizational skills, excellent written communication, and the ability to work efficiently in a fast-paced environment. Key Responsibilities Email Management & Optimization : Oversee the flow of incoming and answering the emails to the customer, ensuring all inquiries are addressed promptly and in line with company standards. Process Development (Optional) : Create and improve email-handling processes to increase efficiency and reduce response times. Quality: Ensuring all email responses are clear, accurate, and meet the companys tone, Quality and branding guidelines. Reporting & Metrics : Track key metrics such as response time, customer satisfaction. Collaboration : Working closely with the team in meeting the teams SLAs Continuous Improvement : Suggest and implement process improvements based on feedback. Requirements Education : 10+2+3 Any degree completed Experience : At least 1 to 3 years of experience in an email-focused role (e.g., customer support) Strong familiarity with email management Skills : Exceptional written and verbal communication skills. Strong organizational and multitasking abilities. Knowledge of email marketing best practices and tools. Ability to analyze and improve processes. Basic troubleshooting and technical skills related to email systems. US Shift Work From Office 5 Days Working 2 Fixed Week Off 2 Way free transport Work Location: Bangalore Block 12B, Pritech Park SEZ,Survey No.51-64/4, Bellandur, Village, Bldg 9A Rd, Adarsh Palm Retreat, Bellandur, Bengaluru, Karnataka 560103, India For Further Quires / Schedule Interview Contact HR Akila 9632572812 *Do Refer your Friends with 1 year of BPO International Customer Support Experience*
We are seeking enthusiastic and detail-oriented individuals to join our team for International Customer Support. Preferred candidate profile & Shifts Minimum Qualification: HSC or Graduate in any stream. Minimum 6 months experience in any industry Ability to read, write and type in English Good computer typing Shifts - US Shifts (5:30/6:30 PM - 2:30/3:30 AM) Perks and benefits Home Pick-up and Drop Available. Performance based Incentives Comprehensive training and development programs. Fixed Weekends off (Saturday/ Sunday) Process Associate . In this role, Review and verify mortgage documents, ensuring compliance with company policies and regulatory requirements. You will receive training for the same. Ensure accurate information is entered.
Job description We are hiring for Amex- International Voice Process for Sales, Retentions, or/ Credit Card Collections profiles. Role & responsibilities : Credit Collections, Bad Debt, Old Dues, Recovery, recovery portfolio with respect to collections Contact customers to negotiate payment plans & resolve outstanding balances. Explain payment plans and the importance of timely payments. Update account notes accurately and adjust statuses per guidelines. Research and resolve disputed balances Review collection up unit and changes account status based on established procedures. Qualification Required HSC or 10+2 -Diploma / Graduation required Minimum 1 year of International US Credit Card Debt Collections, sales, or retention experience required. Strong English skills (written & verbal). Experience in credit card collections is a plus. Must follow a set schedule, including breaks and lunches Shift: Night Week Off : Saturday and Sunday Transport : Two-way cab provided Build Your Future! Come join our thriving team as a Customer Support Representative! We are seeking ambitious, self-motivated, and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI (Transworld Systems India) ? Paid training Team-oriented work environment Growth opportunity Generous Incentive opportunity Comprehensive benefits package available: including medical insurance/ ESIC, paid time off, and paid holidays! Transport facility (Depending on policy and shift) - Transportation provided Working 5 days/week
Mega Walk-IN Drive at Mumbai Location from Monday to Friday Timing- 4:00PM to 8:00PM Mumbai Location: This is a Work from Office position and location is Navi Mumbai ( Vashi) Role and Responsibilities functional/operational: Process requests, updates, and documentation in the system related to the clients needs. Resolve issues and provide solutions in a timely manner, collaborating with internal teams if needed. Maintain detailed records of customer interactions and transactions. Assist customers or clients with inquiries, resolve issues, and provide relevant information. QUALIFICATIONS: Graduate Freshers or HSC + Minimum 6 months of experience. Ability to read write and speak English fluently, clearly and with a neutral accent. Good analytical skills, cognitive skills. Good computer typing at the same time talking over the phone Compensation : INR : Ranges from 3,70000 to 4,10000 LPA Shift: Night / Days Off: Saturday and Sunday, Two Way Cab Provided Build Your Future! Come join our thriving team as a Customer Support Office Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI (part of TSI family of companies)? Paid training Team-oriented work environment Growth opportunity Generous Incentive opportunity Comprehensive benefits package available: including medical insurance/ ESIC, paid time off and paid holidays! Transport facility (Depends on policy and shift) - Transportation provided Working 5 days/week Contact No. Mumbai Location - 8591578918 HR Saiqa Life at TSI- Where Work Feels Good At TSI, our people are our brand. We're powered by those who live and breathe our values every day simplicity, empathy, transparency, honesty, partnership, and above all, great service. Our culture isn't just written on wall sit shows in the way we show up for each other and for our customers. Here's what sets us apart: We Run It Like We Own It Every task, every call, every customer we take pride in what we do. We Get It Done The Right Way With integrity, consistency, and a commitment to quality. We Take Care of Each Other Teamwork is at the heart of how we grow. We Create Consumer and Customer Advocates By making every interaction count. We Enjoy The Ride Because work should be rewarding and fun. From themed Fun Fridays to regular engagement activities, theres always something to look forward to at TSI. The vibe is high-energy, positive, and professional. We celebrate achievements, encourage fresh ideas, and create a space where people can thrive.