Call Center Representative

0 years

2 - 3 Lacs

Posted:18 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Sanjivini Super Speciality Hospital is a 100 bedded super specialty tertiary care hospital, located in Lucknow, Uttar Pradesh. Enriched with a team of exceptionally experienced medical practitioners and supported by state of art infrastructure, we are a group of highly dedicated individuals serving the society.

We are seeking Call Center representatives for our Hospital, who will manage the patient-hospital relationship and ensure a fantastic customer service over phone.

Job Responsibilities

  • Make outbound calls to patients for appointment reminders, follow-ups, and feedback using Hospital's Tele Calling CRM.
  • Handle inbound calls and respond to patient inquiries
  • Schedule doctor appointments and diagnostic bookings
  • Explain hospital services, health packages, and offers
  • Maintain accurate call records and patient details
  • Ensure professional and courteous communication with patients

Requirements

  • Prior Call Centre experience is preferred
  • Good communication skills in local language & basic English
  • Basic computer knowledge

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

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