Customer Service Representative

Job Summary:

We are looking for a courteous and energetic Customer Service Representative to manage our kiosk operations at Mumbai Airport. The ideal candidate will assist travelers with product inquiries, excess baggage services, and ensure a smooth customer experience at the terminal.

Key Responsibilities:

• Greet and assist passengers at the kiosk with product or service-related queries.
• Explain excess baggage solutions, travel accessories, and promotional offers.
• Handle billing, POS transactions, and maintain accurate records.
• Coordinate with backend logistics for baggage pickups or deliveries.
• Ensure kiosk cleanliness, stock availability, and visual merchandising standards.
• Resolve customer complaints or escalate issues to the supervisor.
• Maintain daily sales and service reports.
• Adhere to airport security and operational protocols.

Qualifications & Skills:

• Minimum HSC / Graduate in any discipline.
• 1–3 years of experience in customer service, retail, or hospitality (airport experience preferred).
• Good communication skills in English, Hindi, and regional languages.
• Basic computer knowledge and familiarity with billing systems.
• Pleasant personality and ability to work in a fast-paced environment.
• Willingness to work in shifts, including weekends and holidays.

Working Conditions:

• Shift-based role (Morning, Evening, Night).
• Uniform and ID badge provided as per airport guidelines.
• Training on product knowledge and customer handling will be provided.

Interested candidates can send their resumes to Email: nandini.t@avaanindia.com

Job Type: Full-time

Pay: ₹300,000.00 - ₹350,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person