Customer Service Representative

Job Summary:

The Customer Service Representative will handle incoming and outbound calls, engage with potential students, and assist them in enrolling in Raja Rani Coaching's courses. This role requires excellent communication skills, the ability to handle objections, and a proactive approach to lead conversion.

Key Responsibilities (KRA - Key Result Areas):

• Inbound & Outbound Calling: Handle student inquiries, provide information about courses, and resolve queries.
• Lead Follow-ups & Conversions: Follow up with interested leads, guide them through the enrollment process, and close sales.
• Customer Engagement: Build rapport with students, understand their needs, and suggest suitable courses.
• Data Entry & CRM Management: Maintain accurate records of calls, student interactions, and follow-ups in the CRM system.
• Target Achievement: Meet daily/weekly/monthly sales targets set by the Sales Manager.
• Feedback Collection: Gather insights from students to improve sales strategies and service quality.

Education & Qualifications:

• Minimum 12th pass; Graduation in Business, Marketing, or a related field is preferred.
• Training or certification in sales or customer service is an added advantage.

Experience:

• 1-3 years of experience in sales, customer service, or telecalling.
• Experience in education, coaching, or ed-tech will be beneficial.

Technical Skills:

• Proficiency in MS Office (Excel, Word), CRM tools.
• Good knowledge of telecalling and lead management processes.

Soft Skills:

• Strong communication and convincing skills.
• Ability to handle rejections and convert leads into enrollments.
• Active listening and problem-solving mindset.
• Good time management and ability to multitask.

Other Requirements:

• Full-time role based at Raja Rani Coaching.
• Must be comfortable with high-volume calling and working in a target-driven environment.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Language:

• English (Preferred)
• Hindi (Required)

Work Location: In person