You will be working as a Customer Service Representative (CSR) at Pantronics India, where you will play a crucial role in ensuring seamless communication, timely resolution of queries, and excellent post-sales support for customers. Your responsibilities will involve handling customer inquiries through various channels, providing accurate product information, coordinating with logistics for on-time delivery, tracking order status, addressing and resolving issues, maintaining detailed records, collaborating with internal teams, and generating reports on service performance. Your goal will be to maintain high levels of customer satisfaction and support business growth. - Handle customer inquiries via phone, email, and CRM systems (Zoho preferred) - Provide accurate product information and assist with order processing - Coordinate with logistics to ensure on-time dispatch and delivery - Track order status and update customers proactively - Address and resolve issues related to product, documentation, or delivery - Maintain detailed records of customer interactions, service requests, and feedback - Collaborate with internal teams to meet customer needs and support sales targets - Generate reports on service performance and suggest process improvements To qualify for this role, you should have a Bachelor's degree in any discipline (Commerce or Business preferred), along with a minimum of 1 year of experience in customer service, inside sales, or support roles. You must possess excellent written and verbal communication skills, strong problem-solving and coordination abilities, proficiency in MS Office (Excel, Word, Outlook), and experience with CRM platforms like Zoho or Salesforce is preferred. A basic understanding of power electronics and industrial components would be an advantage. Apply now or refer someone who would be a great fit for this exciting opportunity at Pantronics India.,
In this role as a Customer Sales Representative (CSR) at Pantronics India, your primary responsibility will be to serve as the main point of contact for customers. Your role will involve ensuring effective communication, timely resolution of queries, and delivering exceptional post-sales support. Collaboration with the sales, logistics, and technical teams will be crucial in maintaining high levels of customer satisfaction and contributing to business growth. Your key responsibilities will include: - Handling customer inquiries through phone calls, emails, and CRM systems (Zoho preferred) - Providing accurate product information and supporting order processing - Coordinating with logistics to guarantee on-time dispatch and delivery - Proactively updating customers on order status - Addressing and resolving issues related to products, documentation, or delivery - Keeping detailed records of customer interactions, service requests, and feedback - Working collaboratively with internal teams to fulfill customer needs and meet sales targets - Generating reports on service performance and recommending process enhancements Qualifications & Skills required for this role: - A Bachelor's degree in any discipline (Commerce or Business preferred) - At least 1 year of experience in customer service, inside sales, or support roles - Excellent written and verbal communication skills - Strong problem-solving and coordination abilities - Proficiency in MS Office applications such as Excel, Word, and Outlook - Experience with CRM platforms like Zoho or Salesforce is advantageous - A basic understanding of power electronics and industrial components is a plus Pantronics India Pvt. Ltd., formerly known as Pankaj Electronics, is a reputable name in power electronics distribution with a rich history of serving over 2,500 customers. The company partners with global technology leaders to provide cutting-edge power semiconductor components and solutions, aiming to empower industries with reliable, high-performance products that drive sustainable growth and innovation. Celebrating 50 years of excellence, Pantronics India is committed to delivering quality services and fostering innovation in the industry. Apply now or refer someone who would excel in this role! For more information, visit www.pantronicsindia.com or reach out to Info@pantronicsindia.com.,
We are seeking a dedicated and well-organized Customer Service Representative / Office Coordinator to join our team. The ideal candidate will play a key role in supporting customers, coordinating internal operations, and ensuring smooth day-to-day office functioning. This role requires excellent communication, attention to detail, and the ability to multitask effectively in a fast-paced environment. Key Responsibilities: Handle incoming customer inquiries through calls and emails, ensuring prompt and professional responses. Coordinate with the sales, logistics, and accounts teams for order processing, dispatch, and documentation. Prepare quotations and correspondence related to customer requirements. Maintain and update customer databases, records, and follow-up schedules. Assist with internal coordination Manage feedback, resolve customer concerns, and ensure high satisfaction levels Candidate Requirements: Graduate in any discipline. Minimum 5 years of experience in customer service, office coordination, or sales support. Strong written and verbal communication skills. Proficiency in MS Office (Word, Excel, Outlook) . Good organizational and multitasking abilities. Positive attitude and ability to work both independently and within a team. Prior experience in import/distribution or electronics industry will be an added advantage. Tamil-speaking candidates or those from South India will be preferred Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Paid sick time Provident Fund Work Location: In person
We are seeking a dedicated and well-organized Customer Service Representative / Office Coordinator to join our team. The ideal candidate will play a key role in supporting customers, coordinating internal operations, and ensuring smooth day-to-day office functioning. This role requires excellent communication, attention to detail, and the ability to multitask effectively in a fast-paced environment. Key Responsibilities: Handle incoming customer inquiries through calls and emails, ensuring prompt and professional responses. Coordinate with the sales, logistics, and accounts teams for order processing, dispatch, and documentation. Prepare quotations and correspondence related to customer requirements. Maintain and update customer databases, records, and follow-up schedules. Assist with internal coordination Manage feedback, resolve customer concerns, and ensure high satisfaction levels Candidate Requirements: Graduate in any discipline. Minimum 5 years of experience in customer service, office coordination, or sales support. Strong written and verbal communication skills. Proficiency in MS Office (Word, Excel, Outlook) . Good organizational and multitasking abilities. Positive attitude and ability to work both independently and within a team. Prior experience in import/distribution or electronics industry will be an added advantage. Tamil-speaking candidates or those from South India will be preferred Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Paid sick time Provident Fund Work Location: In person